We purchased our Wellis hot tub in July from Oceanside and let me tell you it's amazing. We were a…read morelittle skeptical as we'd never heard of the brand, but apparently it's big in England, but boy we're we surprised. We had a Marquise at our old house and this tub blows it away. This tub is so well built and so powerful. In addition to the great hot tub, we had top quality service from John and Steve. John took good care of us when we purchased the tub, and Steve quickly took care of us and came out to the house when we thought there was an issue which ended up being user error :(. Although I was a bit embarrassed, Steve took the time to teach me about how the different nobs and motors work, and hopefully now we won't have to call them again. If you are in the market for a hot tub, Oceanside offers top quality tubs and AMAZING customer service. Thank you John and Steve!!!!

Steve and John are excellent people to do business with. I purchased a very high quality hot tub…read morefor a very reasonable price. I highly recommend them for your hot tub needs. It was a true pleasure and a great buying experience.

It's so great to have a store here in hampton. but its the…read moreemployee who makes the store Sky is the best ! she is so competent and always willing to give advice not just to upsell product it seems like she lives there always so pleasant and artistic talent so obvious I remember first seeing the mural she chalked behind the test counter Wow !! it still impresses me every time I go in for a water test u are lucky to have such an employee John M

This is the friendliest and most helpful pool supply store I've been to in the past 10 years. The…read moreemployees are very knowledgeable and have been correct in sorting out my various pool "issues". We've had our pool now for 10 years but I only started coming to Aqua Paradise a year ago, wish I had come sooner- it would have saved us a lot of grief dealing with the other companies who didn't know what they were talking about, didn't care what your problem was and would knowingly sell you products you didn't need.

If they tell you 2-4 weeks lead time expect it to be more like 4 months and in the meantime don't…read moreexpect them to respond to your emails, voice mails, phone calls or otherwise. I finally ended up filing a complaint with the NH Better Business Bureau and the Maine Attorney General's Office. The worst customer service I have ever experienced. The cabinets are of decent quality, the price is just fair...you'll find a better experience with one of the box stores.

Helpful. Friendly. Flexible. I heard of UFD through a friend who's used them for dozens of…read moreprojects, and referred me to Jake for a modest kitchen cabinet project. Jake and the UFD team were incredibly helpful in thinking through different cabinet layouts and updating design proposals on the fly as different needs came up. In fact, given the modest nature of this particular kitchen remodel, it speaks volumes to the level of attention to detail UFD provide given there were undoubtedly far more expensive projects they were and could pursue at the time. If you have any experience in working with kitchen remodeling companies you already know the standard formula: buy a design app, find a wholesaler in China, and slap on a markup of 4-5x to cover your swanky retail showroom. For this very reason kitchen kitchen remodel companies run the gamut: from overpriced fly by night companies to churn and burn big box stores selling particle board cabinets stapled together or overpriced name brands paying for big box retail floor space to reach higher end customers who value the name of their cabinet over the name of the company actually getting those cabinets to them affordably and without damage. UFD takes the position that personalized service, support, and humility are the hallmark of a sustainable, local business. If you have stepped inside any of the alternative business models above, you will likely find their approach quite refreshing. In short, as a customer I can feel good about supporting a local business that's been around for 20+ years. That's something that does not happen by accident, but by ensuring customers have both a personalized kitchen design partner, as well as one that just happens to stock a near endless selection of cabinets in a low-overhead, no-frills warehouse.

Update: Business owners contacted us, apologized and mailed us a check for our full refund…read more(received). They also provided us with a $100 gift card to compensate for our experience. We are supporters of local businesses. Our experience with Bemisters, however, has been among the worst experiences we have ever had with a business. We ordered adirondack chairs earlier in the year. Because of the color we wanted they were special ordered for which we would have to pay shipping. We agreed. Roughly 2 months after we ordered them they were delivered... to the store (not our home as we'd been told). We went to pick them up and discovered they were not the color we ordered. Store employee confirmed they were the wrong color - manufacturer error. They suggested we take these while they processed a replacement order. We did. Over the next 2+ months we followed up with Bemisters several times on the replacements. No one could give us status on the replacements. When follow up calls to us were promised they were never received. We finally got tired of waiting for the replacements, we called and said they should cancel the replacement order and we were returning the incorrectly colored ones for a refund. Store employee agreed. At first they said they would pick up the chairs at our home. They never did. We ultimately dropped the chairs off at the store (pictures attached). Store employee acknowledged the condition of the chairs (like new). We were told because of the time that had passed since the original order they would have to issue a refund by check (instead of back to our credit card). After two weeks without receiving a check we followed up by phone with the store. Now we were being told that the chairs needed to be shipped to their other store to determine their condition and decide whether a refund would be issued. Absolute nonsense. When we commented on the horrible customer service we were receiving, we received a sarcastic "that's what we strive for" from the store employee. One way or another, we will get our refund. And we will never do business with this business again.

My husband and I woke up today with the decision that we are going to buy a new Weber grill and be…read moreprepared for next summer early! He had already gone to Ace hardware where although they were extremely nice, they unfortunately don't take away your old grill (buzz kill). He had been to Lowe's and Home Depot and the experience was pleasant but again they couldn't accommodate the delivery set up and removal of the old grill. I suggested we search in the Rye and Hampton area for another place that carries Weber grills, and he was not too keen on it saying we will not find one we will just have to order it at Home Depot and figure out how to magically make the other one go away! For the heck of it I called the pool and barbecue grill store in Hampton called Bemister's. The gentleman that answered the phone was extremely knowledgeable and said not only did they have the best prices on Weber grills but that the quality was different than the ones that they sell in the box stores which really surprised us. He went on to say that they have their own service that drops them off and sets them up but also will take away our old grill at a very reasonable price. We went down there to find an extremely gracious and knowledgeable salesperson who happens to be fourth generation in the company. By the time we left, not only were we thrilled that we made that call, but we are getting it delivered tomorrow which is a Sunday!!! I guess that's what the old fashion "mom-and-pop" businesses do! What a change in experiences from other places and refreshing to see the classic old fashion "we care about the client" attitude still exists. They are very dog friendly, hands-on, and accommodating. 6 stars!

10 stars for the great man this pool is named for…read more Daniel R. Healy, 36, was the brave Navy SEAL who died while on a rescue mission in Afghanistan. His bravery was recounted in the movie Lone Survivor. A native of Exeter, this pool was dedicated in his name. This slightly dated, 1960s era outdoor pool is great for singles, seniors and families. With shaded patio tables under big umbrellas, poolside also has a charming outdoor shower to rinse off after a swim and where littles can safely play in the cool spray on hot summer days. They offer swim lessons but not this year following the pandemic. The Healy pool has a not-quite Olympic-length pool for lap swims (dedicated lap swim hours M-W-F 8-9 am) with an L-shaped extension complete with fun slides where many of the kids splash.. There are at least two lifeguards on duty at all times but signs advise parents to supervise their children. They give color wrist bands to all swimmers after lifeguards test you can safely swim in the deep end. It's an outdoor pool so it's open mid-June through August, weather permitting. Oddly, the pool closes if there aren't enough swimmers. It seems wise to call first before driving over. Plenty of free parking available in the private lot.

Terrible service. The hot tub stopped working and they scheduled a repair but called the next day…read moresaying that they no longer fix hot tubs. This is a tub I bought from them and they had fixed several problems with it in the past. Mainely tubs fixed it nicely. I would use them for sales or service in the future.

After being repeatedly dissatisfied with another local, we'll-known pool company for opening and…read moreclosing my in-ground pool for the last 3 years, I decided to give Aqua Paradise a try. They opened my pool today as scheduled-first time that has happened. The previous company did not show on the scheduled date any of the three years I used them. I would get a call days later saying when they could reschedule. Both Chris and Kelvin, we're professional and extremely friendly. Far superior than what I have experienced with the other company. They offered suggestions of things I might want to consider, without trying to sell me their services or products. I had a couple questions that they answered without hesitation. If today is a good representation of what Aqua Paradise is about... I am sold and will continue to use them from now on! Happy to have finally found a company that I can trust!

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

company is a joke. Awful. don't buy from them. nothing but issues from day one. If you need…read moreanything done it's always a fight

I was warned but I tried to speak with them about pool cleaning and having it done. She asked if i…read morewas a customer i told her that we shop there but haven't done a cleaning before she stopped me before I could try and set anything up or tell her what we needed and told me they don't just do A cleaning only weekly customers and she recommended another place. which i called and they didn't know why i was told to call there for a pool cleaning. she was beyond rude to me and i won't be back.

After several years of poor service we can no longer it as we have given the. Many chances to…read morecorrect issues caused by lack of attention to detail. Example each year we have then open the pool. Each time they do we find a new leak not due to old equipment just lack of attention. This time we had then install a new filter and of course I walk into the pool shed to find a large puddle of water. Clearly they installed it but never checked to see if it was running properly. This is the typical type of service they give and to boot they are arrogant. Customers service is. It their strength. On top of that their prices are extremely high. One would expect better service for such high prices. The last straw was when they charged by credit card without my authorization. Apparently they kept an old copy of my number and pin and use that charge my account and explain to them that this was illegal and fraudulent and ended my service with him. Beware and I long-term partner in your pool service..

If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

Don't be fooled by the 5-star review from Nathan S. He is a salesman at the Sundance Merrimack…read morestore and possibly the rudest, most condescending person I have ever had the misfortune of dealing with. Trust the other 1-star reviews from real customers, they are spot on. Go somewhere else for your hot tub - anywhere else.

Never use this company. They are unprofessional, disrespected and inconsiderate. Didn't show up…read morewhen promised. Didn't call. Won't return calls. Melissa Perking and Fred Perkins are not respectable at all.