Broken pool heater. Great price (cost plus a small fee) and took care of a couple other small issues while here at no additional fee. Definitely a reasonable fee structure. Scheduled quickly for the new install. Thanks! read more

Brian went out of his way to help me with something important. He was kind and considerate in speaking with me and I felt that he truly cared about my issue. Although he wasn't able to solve my problem, he pointed me in the right direction and gave me encouragement on my journey to find a part. Thank you for giving me hope today! The world needs more people like you! read more

I'm not intending to trash this Company, I've had them several times for pool openings and closings , and they've been great. This year I was told They'd be coming by the week of September 25. That week had come and gone. I didn't get any follow up information ,I was patient, no problem. I have since left two texts to find out a date, so I can have the pool ready to be closed. I was never texted back. I'm now in a quandary wondering if they just couldn't do it. Other Companies are booked through October. I think I deserved a text back! read more

Over the winter, my normal pool-guy was in a tragic accident, leaving me in a situation to find someone new to help open our pool. The pool is an easy rectangle with a loop-lock cover, nothing fancy. I searched for a small business rather than going with the larger companies in the area, hoping to build a relationship with a new pool-guy like we had with our old one. Brian reached out to my request stemming from the BBB request system. He said "reply to this message and we can possibly get you opened next week". After a series of emails and missed phone calls, we straightened out the details of where and when. On Friday May 12, he wrote "I will see you this monday to open the pool". Monday morning, I messaged Brian with additional details (like use the side-driveway) and my phone number to call when he got there. All day passed as I worked from home. No call, no show. Late Monday evening (7:30pm) I received a text message, with a photo of an invoice claiming $125 service call, and a note indicating there was excessive dog poop. Now, I'll be honest here. I have 3 dogs who definitely use our yard as their bathroom over the winter months, but every spring, we do a thorough clean-up and sanitation of the area. We chose that Saturday between our email communication and his expected arrival date to perform the cleanup. Everything was tidy, sanitized, bleached, and clean on Monday morning. He told me he arrived on FRIDAY and it was unacceptable. He was going to CHARGE ME $125 for showing up unannounced on the wrong day to open the pool, when HE CHOSE THE ORIGINAL DATE. After some time convincing him that he was in the wrong, he agreed to send someone the following day. Tuesday, he sent a small crew, which required me to change my work schedule a second time to accomodate his poor planning. Brian did not show up himself. The team he sent were friendly and knowledgeable and did open the pool successfully. They also brought with them the bad-habit of smoking. We found multiple cigarette butts in our pool area, one of which was extinguished on our wooden decking. Aside from the inability to adhere to his own schedule (albeit he tried to be early), and his crews disgusting smoking habits, working with YourPoolPal LLC was just an adequate experience. Things certainly could have been better, and I don't think I would recommend using them to my friends. Brian's communication style leaves a lot to be desired, his employees are competent, but unprofessional. I will be in search of another company with a more professional demeanor in the fall, when I need my pool closed. read more

Have used this company for years to not only open and close my pool but also for regular maintenance of my pool equipment. Always a positive experience, solid communication, and more than fair costs. Owner is friendly and knowledgeable and even taught my son what to do so that he could learn how to troubleshoot issues that always happen when opening an older in ground pool. I have also seen his work on beautiful custom built pools. Recommend this company for all your pool needs. read more

If I could give him minus stars I would. I am embarrassed to admit that I allowed myself to be ripped off by the owner of Your Pool Pal, Brian, not just once, but twice. Originally I had called a number of above ground pool companies and I chose Your Pool Pal after talking with Brian and having him come to my home to review my property set up and show me his above ground pools. Although he was trying more to sell me an in ground, I explained that I had just retired and on a limited budget so an in ground was beyond my price range and I just wanted an above ground pool to enjoy my retirement in. He assured me he would be on site during the process and that the brand of above ground pool he carried was one of the industries best. There was a guarantee and he would be able to start in a timely manner. The pool was a 27 ft round Nova purchased on April 30, 2014 at a total cost of $7,821 including installation. I was told it would be installed by June 1, 2014.This seemed to be expensive to me, but it was supposed to be a top of the line pool with an upgraded liner and it included a propane heater as well as a through the wall light. The pool was installed June 30, well beyond expected time. Brian came by maybe once or twice, his brother actually installed the pool with a couple of guys to help. When the installation was done all the boxes and trash were my responsibility to get rid of, I didn't know this until after it was all just left there in a pile and told that it was my responsibility. The through the wall light which never worked and they just gave up on it, as did I. I had a pool to swim in so the light was just a loss. The pool was used for 2-1/3 months then winterized and covered according to directions. The pool collapsed before I opened it Spring of 2015, I called Brian at Your Pool Pal and sent him pictures in May 2015. Brian blamed me and claimed I winterized it wrong. I couldn't believe that I had winterized it wrong because I had done nothing out of the ordinary according to closing a pool. The walls of the pool buckled, the liner fell in, the cover ripped and water drained out. After spending all the money for a pool, having it for less then a year and left with just nothing but a mess I thought he'd stand by the pool. He said he would come over to check it out. He came and saw that the pool had collapsed and although blaming me, said he would contact the manufacturer and replace the pool at his cost and charge me additional for an upgraded liner and installation plus I had to pay to fill it, all totaling just under $4,000. I had no alternative but to pay him to replace the pool or just forget about a pool. I chose to replace the pool. It took a couple of times for him to get the correct size pool delivered and then his brother installed it. The replacement pool was installed exactly one year from the original installation. Again, I have to get rid of the boxes and trash from the installation. Only this time I have sheets of cut steel pool walls to dispose of and the liner to cut up and dispose of. But I have a Pool That fall I again winterized the pool, put on the new heavy duty cover since the old cover was also destroyed when the pool collapsed. Spring 2016, the pool was fine and opened for the summer with no issues, except for feeling some stones on the bottom which I stayed away from and Brian said they wouldn't tear through the bottom because of the bottom liner pad under the liner.. I winterized the pool and Spring of 2017 the pool was fine and there were no issues. I winterized the pool that fall the same as I had done the previous fall. February 2018 I walk behind the pool and notice it is buckled and water is coming out of it. It still has most of the water in it but there's a leak. I call Brian and tell him. He tells me that I must have done something to the pool. I did not. The pool is only buckled along the back bottom. The liner had not fallen in and the cover was still secure. He told me to call the manufacturer and it's the same people who supplied the liner. I thought he would take care of it. I can't find any number for the manufacturer and when I try to call the liner people, the phone is no longer in service. I call Brian back and he still hasn't returned my call. I'm getting an aluminum pool in by a more reputable person. The dead pool was taken down and the seam between the bottom and the side of the liner was split, therefore the liner was defective, something Brian might have noticed if he would have been an honest person. It was also noted that the liner was very thin ... not the extra heavy duty one I thought I was paying for .... twice. If you have him install an above ground pool , go over the paperwork because he's charming but he's an operator. I suppose he does better work on in ground pools and at this point I'll have spent enough to almost have bought an in ground pool. read more

This will be a funny review. We actually didn't build the pool but I wanted to say that IF we did put a pool in, Brian from Your Pool Pal would have been the one we chose. We did in fact choose him but over the winter, elected to scrap the project for a few reasons. Before that happened, however, we interviewed 5 different companies from Southern ME to Northern MA. We talked to references, listened to friends who put pools in and did online research. When it was all said and done, Brian came out on top. He spend a ton of time reviewing his process and how he builds a pool and why he does what he does using the vendors and materials that he has chosen over the years. It really helped instill confidence in the company. I also liked that he himself would be involved in the building of the pool. Some other companies send a sales person out who you would not see again or they sub contract out the work. In addition, Brian included items in his kit that other companies don't like electrical. He also used some foam in the shallow end that others didn't even think of, use a concrete bottom, and the use of quality plumbing design and materials that others skimped on. The free closing in the first year was also an added surprise! While part of me still wishes we moved forward, some work and personal commitments kept us from pursuing the pool project. I would certainly recommend Brian and urge everyone to look at the intangibles he included in his kit vs. the others and also compare the use of materials used. read more

Stay far far away.. From the beginning I thought Brian was my best choice to install my inground pool but boy I haven't been more wrong about anything in my life. He had no problem taking a deposit but when it came time to install it was one delay after the next. Brian does not know which way is up.....I truly wish I did not sign up with his company. He will tell you anything you want to here before he gets your deposit but once that deposit is in hand you would have thought my pool didn't exist. Like a previous poster mentioned, his communication skills are terrible and that couldn't be more spot on. If you do chose to have Brian install your pool be sure to get everything in writing, never verbally agree to anything. After verbally agreeing to a price for a salt water generator the price on his invoice was almost double what we had agreed to. Shame on me for not realizing this early on in the process but hopefully you won't make the same mistake I did. read more

When we decided to get rid of our 10-year-old above ground pool, we went through all the research about gunnite vs fiberglass vs vinyl liner pools. Once we decided the vinyl liner construction was best for our needs, we shopped for pool construction companies. We were also having landscape work done, and our landscaper had a list of 3 companies they worked with, so we started with those. Not being happy with any of them (one had closed their NH operation and required a drive to Maine to do business, for example) we shopped around at a few local places and talked to friends who had installed pools similar to what we wanted. Among the things that stood out about Brian (Owner of Your Pool Pal) during the shopping process were his responsiveness to questions, his knowledge of the industry and available technologies, the lack of any hard sell or upsell, and his willingness to work with the complex set of contractors we had in play: a landscaper, a contractor building a shed, the pool deck aggregate company, and so on. Our positive experience continued through pool construction and deliver. Brian's subcontractors were top notch. The excavator, for example, drew rave reviews from our landscaping company. They came when planned, delivered on what they were supposed to, and left the job site orderly and in good shape. The pool itself is exactly what we wanted and exactly as contracted. A few points deserve special mention. When we laid out the pool and deck in our landscape plans, the stairs were going to take up a bit more space than we wanted from the seating area on our deck. Brian found us integrated interior stairs that perfectly fit the bill for our pool shape and layout. We had an existing heater from our above ground pool which was fairly new, and we wanted to reuse that. Brian had no issue with this, and performed a needed repair (due to mice taking up residence in the heater over the winter) at a very reasonable price. And speakign of repairs, Brian knows the products and had the right parts handy for every situation that arose during construction and for our heater. In summary, Brian does good work, delivers on his promises, and sells good products at a reasonable price. All in all I couldn't be more positive about our experience. We had been told by others that choosing a pool company meant finding "the best of the worst," but Brian is somebody I can recommend to anyone looking for an inground pool. read more

The owner has terrible communication skills and does not show up or install on time. Took a deposit and never installed the pool.

During July 2013, after 4 long HOT Southern NH Summers, my husband & I, during yet another heat wave, decided on a whim to install an in-ground pool. We didn't want a giant pool. We just wanted something that the 2 of us could relax in. We wanted luxury though. I jumped online and started researching. I quickly realized that this wasn't something that I was going to figure out on my own. I needed an EXPERT to help guide us through this project. I called around to several local pool companies. It was interesting to me that not all the companies really wanted my business. I was putting in a small pool, yes, but I wasn't interested in cutting corners. Some companies never even returned my calls. Wow! I was kind of shocked. Is pool construction that booming, that they could turn away a prospective client? One of the calls I made was to "Your Pool Pal". The owner, Brian, called me back right away. I told him what I was looking for, and within a couple of hours, he had sent a drawing to my e-mail. The design was very interesting. I was intrigued. He had clearly listened to what I wanted. Brian came out to our house a few days later. We spent several hours discussing ideas & options. Brian explained what would work, what wouldn't, and other aspects that we would need to consider. It was obvious that he was PASSIONATE about this business. I really wanted to stay with a local company. If I am going to invest in a big project like this, I prefer to keep the business in the local community. Your Pool Pal wasn't the least expensive company around, but I was okay paying a little more for Brian's expertise and experience. He embraced our project. He has built pools larger than ours, but he never made our project feel any less important. In fact, because we put in a smaller pool, we were able to put in a couple more "luxury" features. Brian was patient with my questions, design changes, and understood the anxiety that I experienced during the project (I'm a natural worry wart). In the end, we ended up with a 28'x18' oasis shaped heated salt-water pool, with a spa, with remote controlled LED lighting. The most luxurious feature of the pool is the GORGEOUS wedding cake tiered steps, and a submersed sun-deck that allows us to luxuriate in the Sun, while lying in the pool. (Ask Brian to see a picture of this, it is pretty awesome.) Brian was present and involved in every step of the pool installation. He and his crew were courteous and thorough. You could tell that these gentlemen had been working together for years. Sometimes I got a giggle out of the banter they had with each other, during the construction. They never seemed uncomfortable with the fact that we were watching the construction over their shoulders. Brian has relationships with many professionals that he works with for the various aspects of the project. These include excavation, patio work, landscaping, electrical, & fencing. He knows which companies to work with, and which to avoid. He looks for good values with these contractors, but not at the expense of exceptional workmanship. Consider "Your Pool Pal" for your pool project. Tell Brian, Kim from Sandown sent you, so that he can share pictures of our project. Installing a pool is not for the faint of heart (trust me on this), but with the guidance of "Your Pool Pal", you will successfully maneuver through the construction phase, and see your pool vision transform into a reality, leaving your neighbors drooling with envy. read more

We bought a house with an in-ground pool already in place, but it had been closed for four years. We thought we'd never get it clean, and struggled for some time on our own. I found Brian's business online, as I was looking for a local company, and gave him a call. He came out and took a look at our filter and our pool, and just as we had suspected, we needed to replace the 25-year-old filter. He and his crew installed the new filter in a very timely manner, and even when my husband and I were getting discouraged, wondering if we were ever going to have clear water, he kept encouraging us, and telling us what to do. Lo and behold, we now have a perfectly clear pool thanks to Brian! He's called my husband to check on how things have been going, and has really been helpful with all of the questions we've had for him. I would definitely recommend him in a heartbeat! read more

Brian installed a 55ft x 10ft salt water lap pool in a very tight spot for us this summer. With his mechanical expertise, engineering knowledge and excellent team Brian built our in-ground pool with precision in a timely fashion. He listened to what we wanted offering excellent advise based on his years of experience. If you are looking for a trustworthy pool installer who will build you a quality pool at a fair price this is your guy. read more

This is a letter of recommendations from Mike Desmond who worked many of years for a well-known New Hampshire based pool distributor "The Pool Depot" Hi Julie ! The summer couldn't be better! The weather has broken all the record books as being one of the best in 50 years! Glad you got in touch with me about "pools". I am no longer in the business, but I stay connected. First...you DO NOT want to buy a pool and then have someone install it. Most pools that are for sale to the public aren't so good. They're cheap imitations of the ones that you get when dealing with a professional. It's best to deal with an outfit that supplies a quality product and does the installation also. This way, you have the best of all worlds! Pool dealers can be worse than used car dealers. Many are cut-throat and just slam a pool in, get their money and run. I ran a company for 5 years that manufactured the pools and the liners that go into them. We didn't sell to the public at all! We only dealt with the pool dealers that installed them. I know every one of them in a 125 mile radius ! I know who is good. I know who is honest, and I know who puts in a good pool. There are several in your area...be careful. One guy that stands out is a guy that is not the biggest...but he puts his heart and soul into installing a good pool. His name is Brian and he owns "Your Pool Pal". A small outfit that does a great job and you and Jonathan will really like dealing with him! He's honest. He carries two brands of above ground pools ( he can get anything you want) that are heads and shoulders above the rest. One of them is made in Canada!! They are both very good quality! Brian will stand behind them both as being quality! Brian also builds some of the best In-Grounds pool in the area should you decide to go in ground. Brian is "on the job" a lot and is not the easiest guy to catch up with. It would be best for you to make contact with him and set up a time that you can get together. I have made contact with Brian and told him to expect your call. Begin your conversation with him by mentioning my name "Mike Desmond"...he'll open up with you from there. His contact information: E-Mail....POOLPAL@YOURPOOLPAL.COM Business 603-228-8929 If there is any other help I can give you folks...just gimmie a call or shoot me a E-Mail! Take Care! Mike Desmond read more