When we set out to get a swim/spa, we looked at ThermoSpas, Endless Pools, another Canadian company…read moreI don't remember, and Master Spas. We specifically wanted to separate the hot tub and swim sections. ThermoSpas didn't offer that option. Endless Pools didn't contact me back till a month after we had signed with Crocker sales. Finally we took delivery of a Michael Phelps Momentum Deep a couple weeks ago. In order to get this, we had to completely replace our deck. We could have put it out in the yard, but that would have been too much of a hindrance for it's use, especially in winter. Crocker Sales took care of designing the deck to our specs, tearing down and removing the old deck, and building the new. When we're ready to cover the deck with a 3 season (taken into account in the initial designs) they will probably be doing the work. We went with Crocker Sales for the construction because we figured they would be best at integrating the swim/spa into the deck having done it so many times before. I Just wish we could have afforded a bigger deck. This swim/spa is HUGE!. Figure the swim spa at about 10' x 20' as a guideline. Since our water is from a well, we decided to truck it in. It only took about 5 minutes to fill all 2,500+ gallons. Once the chemicals were at the correct point, we've only missed one day getting in it. Most times it's just the wife and I (thank God for homework...). A coupe times, one of the grandkids was over then everybody was in. Even in the midst of snow and freezing rain, everyone was playing away. They absolutely love it. The oldest still at home can't stop thanking us for making the investment. Now to the analytical part. Andrea has been fantastic. Truth be told, the entire team involved from design, to tear down and building of the deck to answering questions over the phone have been fabulous. Rarely a day doesn't go by that i'm not calling with another question. They take it in stride and answer cheerfully. The lack of a 5th star and almost a 4th star, comes from Master Spas design. Our main gripes are four fold. 1) Running the spa in winter taxes the heating system. The hut tub is unable to maintain the 104 degrees with an outside temperature around 30. It drops to about 90 and holds there. The pool side is set at 90, we do more playing than exercising right now. It has no problem maintaining that temp. 2) In the hot tub, you need to use a diverter to shunt power/water from seats on one side of the hot tub to the large foot massage jet. 3) the control displays are small. Very small. If you need glasses as I do, you may have a hard time reading them. If you don't have the wifi add-on, so you can use the SNAPP app, you will regret it. However, the app may be unavailable for you right now, see below. 4) Lastly, one of the features of the pool is creating individualized workout routines and tracking your progress via the SNAPP iPad app. Unfortunately, Master Spas has yet to update the app to iOS 11, as of the writing of this review. iOS version 11.0 was released 2 months ago, with developer versions coming out months before that. Yet, Master Spas has yet to update their app. So NO individualized workout routines. everything has to be manually inputted on the small displays. No names, no memorized routines, no scenes, etc. In summary: PRO's: Sales and Support Staff Getting that relaxed feeling DAILY, you only get on vacation Daily exercise that I'll actually do Having your own hot tub, even being snowed on while you enjoy it. Having the whole extended family over to enjoy the swim/spa with you. CON's No working SNAPP app as of yet Needing an extra or stronger hot tub heater Needing another pump to eliminate the need for a diverter Larger displays with input ability

Abysmal service after spending thousands on hot tub and broken parts. They barely answer the phone,…read moredon't return email nor messages- shame. As in the other bad reviews, they are all about sales and no service for even the most minor issue!

Doesn't return texts or email. Not a good sign for a business owner. Perhaps he has enough…read morebusiness he doesn't need mine.

Couldn't say enough great things about Joe and his service. Purchased a home with a hot tub and…read moredidn't have any experience with them. When I had a leak Joe was fast to get back to me and setup a time to come by. He was extremely knowledgeable and found the issue fast. Not only did he fix the problem, he spent the time to explain what had occurred and how to properly care for and service my tub in the future. A+++. Very reasonable pricing. Only person I will use in the future.

Friendly and knowledgeable sales person definitely would recommend this company for anyone looking…read morefor pool equipment or supplies.

This place just needs more help. I promise to never step foot in that store again. One person…read moreonly to take care of all customers and do water testing. Stand in line for 10 minutes then they say oh, go fill out form and leave sample in #4 slot. Wait 1/2 hour and still waiting no end in site. GONE..never going back. Try Paquette Pools & Spas in Hooksett NH, they have full staff on-site, in and out with water tested and chemicals bought within 10 minutes.

We used Mountainscapes for a complicated project to the front of our house which included retaining…read morewalls on each side of our driveway, reconfiguring the path/stairway to our front doors, an irrigation system & lighting. We replaced rail ties and wooden stairs with granite, paving stones and brick. This was a significant investment for us and it was clear after meeting with several contractors that Mountainscapes was the only choice. Their knowledge and quality of work is incredible. They are professional and extremely hard workers. The owner, Chris, is very engaging and communicated extensively with us throughout our project. Our project was completed on schedule and on budget. Our completed project exceeded our expectations. It is absolutely gorgeous. See attached before/after photos.

I purchased an old home with a pool. It is my first experience owning a pool and it hadn't been…read moreopened in 2 years. Chris and Trace came to investigate. They had their work cut out for them. In very short order, and with professional expertise, I now have a beautiful pool that my family and I are swimming in daily. Next week they are resurrecting 2 old fountains on the property. I can't wait to see the results! I highly recommend Mountainscapes!

Amazing team! Great communication, smart and knowledgeable. This team helps explain what to do, how…read moreand when! Super friendly and thorough. Highly recommend

Have had 3 services, including a repair and equipment upgrade by Wicked Pool Service. Each time was…read morean exceptionally pleasant experience. I felt that the team was very invested in providing top notch service. Will definitely continue to use and support the business.

Calvin was great to work with! He was incredibly responsive and tackled a very outdated bathroom…read morethat hadn't been used in years. In the span of 2 days he overhauled the tub, 4 walls of tile lining the whole bathroom and the sink. The end result looks like a brand new bathroom! I can't recommend Tub Pros and Calvin enough!

There is a warranty on services and the quality was poor the same day and has continued to…read moredeteriorate. It now looks worse than before and continues to peel, making the tub unusable. The floor in the bathroom is ruined because of poor prep. He initially said he would return to do the work and I hoped he had integrity to do as he promised and make good on his warranty. That was in May. He has stopped responding to texts and phone calls. I request to be refunded. I hope that if others choose him to do work, that he shows more professionalism.

Daigle Pools did a great job installing my above ground pool liner! Everyone was very friendly and…read moreprofessional! I would highly recommend them!

I would stay away. Horrible customer service and an absolute ripoff. $400 to open a pool. What they…read moreoffer for that should cost $100 tops. It's a joke. Figure it out like I had to after they refused to come out and finish the job they started.

The service department here is very unreliable. They take days to call you back when you leave a…read moremessage and you have to leave a message because they never just answer the phone. Most times you have to call back and leave reminder messages. They or someone they go through installed a liner on our inground pool and probably a year later there are bumps all on the walls of the deep end and they won't call back or schedule anything to come take a look as to why it is all bumpy. They installed a motor and 2 years later it died. Come to find out, after having a different company service it the wire that was hooked up to it burnt it out. So instead at time of install suggesting getting the wire updated they just connected it knowing. When I called to see when the motor was installed I let them know I was having someone else service it their response was basically 'good luck to you'. I will continue to try and get them to do something about my liner seeing how they put it in but they have lost my business. No issues with the retail business though.

Paquette Pools and Spas has the most amazing customer service and very prompt! These guys are the…read morebest in pool care! They saved me with a heat pump they had in stock for a fraction of the price from the original installer.