Second liner replacement from them after first lasted 22 years. Great service, installations team…read morewas flawless and fast! Perfect and very happy with the experience.

I hand a in ground pool liner put in. It is perfect. The young men did a fanta job. Then had Josh…read moreback for a leak in my line. No fault of Marklynns fixed it in no time Thank you for both great jobs.

tl;dr Empire is the most reliable and professional pool services firm we have found since moving to…read moreNH in 2011. Longer version: We've been living in NH for the past 8 years or so. We've always had an inground pool, and there was one waiting here for us. Our pool(s) have tended to be a little more complex ( salt systems, build in floor cleaning jets, built in hot tub, etc ) and service can be pretty complicated. We've used 4 different companies to help us with the pool, from opening/closing to replacing pumps, actuators, etc. All have worked hard, and none of them would rate less than a 4 here on Yelp, but Empire has been head and shoulders above. Nicole makes and keeps to an aggressive schedule, the pool is opened and closed on time, and I can go in and ask questions whenever I need to. They've recently had to do some equipment replacement, and yet again, the scheduling was a breeze and the cost was very reasonable. I recommend Empire to my friends, so I'll do it to my extended Yelp community as well.

The owner of this store has no clue how to conduct good customer service. I've spent a lot of money…read morethere on pool chemicals and even bought my hot tub there a few years ago. A couple of times now I've had a return for whatever reason and he was not accommodating. He's rather rude too. I'll be bringing my business over to Blue Dolphin instead! Maybe someone should tell him how to run a business and make customers happy if you want it to succeed!

They can sell you a $20+K hot tub with their "employee-owned company" sales reps - but ask an…read moreemployee and you'll find out that 'employee-owned' is total b.s. The delivery people were great - but try to get ahold of anyone with questions, and if you ever get a call back after trying every phone number and always getting voicemail and leaving messages, they won't have an answer but will tell you they will get back and they NEVER DO - this has been going on for over a year. The WORST CUSTOMER SERVICE ever! Beware: buy your Hot Springs spa somewhere else!

Adam was incredibly thorough and helpful. Would highly recommend! Excellent guidance. Felt very…read moreconfident that we made the right choice with our purchase.

When we set out to get a swim/spa, we looked at ThermoSpas, Endless Pools, another Canadian company…read moreI don't remember, and Master Spas. We specifically wanted to separate the hot tub and swim sections. ThermoSpas didn't offer that option. Endless Pools didn't contact me back till a month after we had signed with Crocker sales. Finally we took delivery of a Michael Phelps Momentum Deep a couple weeks ago. In order to get this, we had to completely replace our deck. We could have put it out in the yard, but that would have been too much of a hindrance for it's use, especially in winter. Crocker Sales took care of designing the deck to our specs, tearing down and removing the old deck, and building the new. When we're ready to cover the deck with a 3 season (taken into account in the initial designs) they will probably be doing the work. We went with Crocker Sales for the construction because we figured they would be best at integrating the swim/spa into the deck having done it so many times before. I Just wish we could have afforded a bigger deck. This swim/spa is HUGE!. Figure the swim spa at about 10' x 20' as a guideline. Since our water is from a well, we decided to truck it in. It only took about 5 minutes to fill all 2,500+ gallons. Once the chemicals were at the correct point, we've only missed one day getting in it. Most times it's just the wife and I (thank God for homework...). A coupe times, one of the grandkids was over then everybody was in. Even in the midst of snow and freezing rain, everyone was playing away. They absolutely love it. The oldest still at home can't stop thanking us for making the investment. Now to the analytical part. Andrea has been fantastic. Truth be told, the entire team involved from design, to tear down and building of the deck to answering questions over the phone have been fabulous. Rarely a day doesn't go by that i'm not calling with another question. They take it in stride and answer cheerfully. The lack of a 5th star and almost a 4th star, comes from Master Spas design. Our main gripes are four fold. 1) Running the spa in winter taxes the heating system. The hut tub is unable to maintain the 104 degrees with an outside temperature around 30. It drops to about 90 and holds there. The pool side is set at 90, we do more playing than exercising right now. It has no problem maintaining that temp. 2) In the hot tub, you need to use a diverter to shunt power/water from seats on one side of the hot tub to the large foot massage jet. 3) the control displays are small. Very small. If you need glasses as I do, you may have a hard time reading them. If you don't have the wifi add-on, so you can use the SNAPP app, you will regret it. However, the app may be unavailable for you right now, see below. 4) Lastly, one of the features of the pool is creating individualized workout routines and tracking your progress via the SNAPP iPad app. Unfortunately, Master Spas has yet to update the app to iOS 11, as of the writing of this review. iOS version 11.0 was released 2 months ago, with developer versions coming out months before that. Yet, Master Spas has yet to update their app. So NO individualized workout routines. everything has to be manually inputted on the small displays. No names, no memorized routines, no scenes, etc. In summary: PRO's: Sales and Support Staff Getting that relaxed feeling DAILY, you only get on vacation Daily exercise that I'll actually do Having your own hot tub, even being snowed on while you enjoy it. Having the whole extended family over to enjoy the swim/spa with you. CON's No working SNAPP app as of yet Needing an extra or stronger hot tub heater Needing another pump to eliminate the need for a diverter Larger displays with input ability

Abysmal service after spending thousands on hot tub and broken parts. They barely answer the phone,…read moredon't return email nor messages- shame. As in the other bad reviews, they are all about sales and no service for even the most minor issue!

This was our second time TRYING to shop for a hot tub here and it's like they just don't want to…read moresell you one. The first time( 3 years ago) was post covid and they claimed that they couldn't get any. This time, the guy who was at the counter knew absolutely nothing about them. He claimed the salesman was at lunch and would be back soon. We left after 20 minutes of waiting AND left a phone number for him to call us. He never called.

They are horrible with communication. They CAN NOT keep to the schedule and to top it off the…read moreinstallation is substandard and they take short cuts where ever they can. They do not consult as experts in the field - all they are interested in is getting your money digging a hole and dropping in a pool. My pool sat for over two weeks (unable to use) with a plumbing leak they used my house water to try to refill the pool until my well gave out. I am still waiting for them to come back and complete the installation. But they did cash the 90k check I wrote

Great people but terrible products. Got this pool installed (perfectly) 9 months ago. Save your…read moremoney and don't get the Trevi 211 with "reinforced walls" and don't get the upgraded liner. Did not come with a skimmer plate and was told it didn't need one. Water was drained below the lip. Not worth the money. If it's damaged it is not covered by the supplier/maker. Also told warranty does not cover defective material damage because they label all of it as "natural causes". Why have a warranty then. Had a tin pool that lasted over 20 years and it was your basic bottom of the line wall and liner. Should've stuck with that!

Needed to replace motor/pump for pool quickly. Left message 5 days ago ... no return call!read more