DO NOT GIVE THIS COMPANY YOUR TIME, MONEY & ENERGY!
We mistakenly used our positive experience when merely buying chemicals at the Bemister's Hudson, NH location, to decide we wanted to have our liner replaced by them as well. We were directed to the Salem location for this sale.
1. Timeline...dates of install, lack of appropriate lead time to secure water delivery, etc....this led to more expensive water due to lack of lead time. We were notified on a Friday to drain our 32,000 gallon pool ( ourselves ) and to personally secure water delivery at a specific time 3 business days later. Having already waited weeks, we did our best.
2. Wrong Liner design installed, "a simple mistake.. " per owner, Darren. Which would have been ok if there was an ounce of compassion or customer service coming from him.
3. Lawn Damage...serious damage done to lawn from van being driven on property.
4. Dangerous methods of install...one person in unsafe conditions. We personally had to watch over the lone installer to ensure his hydration, safety, etc and constantly monitor him for heat exhaustion and heat stroke. Basically working a shift for Bemisters and Pool Liner company, cleaning up vomit in the pool and monitoring for health issues. The night ended in calling 911 to have the worker safely taken to a hospital for heat related health issues. Darren was kept in the loop as the events of this evening took place. Again zero compassion or concern for the installer, he literally said "It wasn't my fault he got heat stroke" and "Well, didn't he come back after leaving the hospital the next day and get it done?" All I have to say is thank God he was with us that day. I hate to think would could have happened if he was out there alone.
5. Cost of liner...was told $1200 and it was $1300.
6. Lack of appropriate response to calls/texts throughout the ENTIRE process. First contact was just shy of a year ago.
7. Trash and old liner was left in our pool area.
This liner project was quoted at over 10k after adding separate installation and water fees. Darren was quick to sell then quick to wash his hands on any responsibilities. Only in the very end did he make any attempts to remedy this situation- and even with that, his excuses are endless and his poor communication continued to the point that we just agreed to pay half the balance owed, keep the wrong liner and fix our grass ourselves instead of going through another round of chaos and losing a complete summer and being frustrated. read more