Great people but terrible products. Got this pool installed (perfectly) 9 months ago. Save your…read moremoney and don't get the Trevi 211 with "reinforced walls" and don't get the upgraded liner. Did not come with a skimmer plate and was told it didn't need one. Water was drained below the lip. Not worth the money. If it's damaged it is not covered by the supplier/maker. Also told warranty does not cover defective material damage because they label all of it as "natural causes". Why have a warranty then. Had a tin pool that lasted over 20 years and it was your basic bottom of the line wall and liner. Should've stuck with that!

Needed to replace motor/pump for pool quickly. Left message 5 days ago ... no return call!read more

I have used this wonderful company for a few years now for multiple services of opening and closing…read morepool, replacing our liner. They have always been quick to respond, quick to schedule and on time every time. Their technicians are wonderful and they seem to always have a veteran tech to guide the newbies. They take their time to make sure all is done well and efficiently. I will always call this company for any and all my pool needs.

We've been using Family Pools North for over a decade, and their customer service is exemplary!…read moreDave, Jonathan and the whole crew are so knowledgeable and friendly - even when they are busy. I'm handicapped, so they always carry my purchases out to my car, and they give me very detailed instructions on how to treat my water to keep our pool at its best! Their Pristine Blue products are great; it's really nice to swim in a pool that isn't reeking of chlorine and doesn't ruin swimwear! Thanks to you all!!

I called for an estimate for a new cartridge filter including a new Hayward superpump(motor) and…read moreinstallation. The man took all the information, said he couldn't do it today because he was going to an appointment and would take get back to me the next day with an estimate. Never got back to me. I waited a few days. In the business world, if you make a commitment to a customer you follow up. If you can't do the job, a dealer should have the courtesy to return the request and state that you are unable to give an estimate for whatever reason but thanks for thinking of us.

Extremely poor customer service by one specific employee. Called Christina on 4 different…read moreoccasions, left messages 3 times with employees, once left a message on a recording. I physically went to the store after the 3rd call and spoke to an employee who said he would have her call me and finally told me that they don't install above ground pool liners, only inground. I decided to call a pool liner installer and suggested I call her to get a liner and he would install it. Again made a call and never heard back. I finally ordered my own liner, cove foam and bottom pad. It's now days later and still no contact from Christina or anyone from EZ test pools trying to help. A return call from the first time asking about this would have eliminated this review and the legwork just to get a pool liner and have it installed or guide me to someone who could help. ​

The owner of this store has no clue how to conduct good customer service. I've spent a lot of money…read morethere on pool chemicals and even bought my hot tub there a few years ago. A couple of times now I've had a return for whatever reason and he was not accommodating. He's rather rude too. I'll be bringing my business over to Blue Dolphin instead! Maybe someone should tell him how to run a business and make customers happy if you want it to succeed!

Huge shoutout to Nicole, she's very patient and so kind to help a bonehead like me. I'm a new pool…read moreowner( 3 years) but who's counting. Lol she was great she stayed on the phone for me and told me how to do it and I eventually got it. Thank you. Honestly the whole crew has been helpful and thanks you all!!! Thanks Colby, tony and Nicole.

This place is great , Amy is the most knowledgeable and helpful with any questions I have about my…read morepool , if she doesn't know which doesn't happen very often she looks it up and finds out the answer, she can test your water samples and tell you exactly what to add to your water to make it safe and sanitized

We are novice pool owners, in our second full year of care, and this has been our go-to since we…read morewere referred by both our next door pool owning neighbors -- they each said it's the only worthwhile place in the area for pool equipment and advice, and they were 10000% correct. I can't remember the woman's name who works here, she has an almost encyclopedic knowledge of all things pool related. I have followed her directions and managed to get our pool from a yucky/scary green color to a crystal clear in what felt like record time, she is able to dispel the mystery and anxiety I have about how much of what [chemical] goes where, and can explain the *why* and *how they work* to you in plain terms which is extremely helpful for me. Strongly recommend shopping here.

The service department here is very unreliable. They take days to call you back when you leave a…read moremessage and you have to leave a message because they never just answer the phone. Most times you have to call back and leave reminder messages. They or someone they go through installed a liner on our inground pool and probably a year later there are bumps all on the walls of the deep end and they won't call back or schedule anything to come take a look as to why it is all bumpy. They installed a motor and 2 years later it died. Come to find out, after having a different company service it the wire that was hooked up to it burnt it out. So instead at time of install suggesting getting the wire updated they just connected it knowing. When I called to see when the motor was installed I let them know I was having someone else service it their response was basically 'good luck to you'. I will continue to try and get them to do something about my liner seeing how they put it in but they have lost my business. No issues with the retail business though.

Paquette Pools and Spas has the most amazing customer service and very prompt! These guys are the…read morebest in pool care! They saved me with a heat pump they had in stock for a fraction of the price from the original installer.

We met with Zac several times to pick out our pool, colors, location etc. He always gave us as much…read moretime as we needed and helped us through some of the decision-making. The install went fine, Zac does a good job of explaining what a homeowner needs to know to maintain the pool (but there is a lot to it, so plan on reading. We had him back for a pump issue. He solved it no issue. He's easy to work with and stands behind his work.

We decided to have our old in-ground pool and patio removed and replaced…read more After soliciting bids from 3 different companies our meeting with Zack from The Pool Doctor 2 resulted in our decision to go with Zack. He was very knowledgable of his business and had suggestions on tackling the project to keep it within budget. He was on schedule and within budget resulting in a smooth and effortless on time completion of the entire project. Kudos to Zack and Travis for a job well done and we will enjoy the new pool for years to come! We highly recommend The Pool Doctor 2 to anyone looking to invest in a new pool.

Matley is hands down the best spa/pool company EVER! Gary is honest, helpful, reliable, kind and…read moreso easy to work with. You cannot get better service anywhere else as far as I am concerned. We put in a radiant pool and hot tub in 2019 and they are both still in amazing condition and we couldn't be any more happy with them. Even when things need replacing or maintenance we always know were in good hands with Matley. Recently we purchased a ski condo and had problems with the hot tub that it came with. Gary drove almost 2 hours each way multiple times to try and get it fixed, when it wouldn't work he got us an even better hot tub at a very reasonable price. Again we couldn't be more happy. He was honest with us the whole time and never tried to oversell. Matley works within your budget to help accommodate your needs. If your looking for an honest, well priced and great quality I highly recommend Matley Swimming Pools and Spas, I can only give them 5 stars but if I could give them more I would!

So let me start by saying this was the BEST pool season ever! That is a HUGE statement considering…read morewe have had this pool for 15 years. I decided with Covid-19 to buy all of my pool supplies in April (the hogging of the toilet paper had me concerned). I also did not want to have to run out for anything. I contacted Matley Pool and Spa in Pepperell. They figured out actually what I would need for the entire summer. I also listened to them on a few pointers. Needless to say, I have not gone to one pool store, or had to bring my water in for testing once the entire season. We opened our pool in the middle of May, it has been crystal clear the entire summer. Prior to contacting Matley Pool and Spa, I bought my chemicals on Amazon, Namco and Walmart. I wish I had kept track over the years of the money I had spent on junk chemicals, and also the number of trips for water testing. I know for sure that I spent way less this year and we also did not have any downtime at all with our pool. Considering the hot summer we had and two young adult children working from home (constantly in the pool) that is truly unbelievable! We will be closing the pool sometime within the next two weeks, I will once again get my closing supplies from Matley Pool and Spa.