R and R pool is fabulous!! They open and close our pool, and have been quick to respond to several…read moreissues. They are competent, professional, and the cost is reasonable. They also test our hot tub and pool water (no charge) for which I am extremely grateful. Highly recommended!!!

These folks stand behind their product and have a wealth of information regarding pools and hot…read moretubs. I especially like their free water testing service and come in with a bunch of questions about balancing chemicals in my hot tub that they are always able to answer. The staff is very friendly and their line of Arctic spa hot tubs is top quality.

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Absolutely awful experience and will never use this company again and will go out of my way to…read moreensure no one else does too. My mom called to have our pool closed and the said they'd be here by 9am and NEVER SHOWED. They came back another day and didn't even close the pool because we were "missing a part" which after 8 years we've never heard. They schedule to come back at 7am another day and NEVER SHOW AGAIN! They wasted 3 days and didn't return our calls until 3 messages later! AWFUL customer service, they were very rude and condescending about THEIR inconsistencies, and only made excuses! DO NOT USE THIS COMPANY! There are so many nearby to this one it is definitely not worth the money!!!!

I purchased a pool through Surfside after a free consultation. They seemed very knowledgeable and…read moreprovided great ideas about making my backyard into a vacation paradise. Until.....my excavation estimate rose from a quote of $80/hr to $101/hr), poor workmanship on a concrete slab and the installation of the pool overflow, a heater that broke 2 weeks after the pool opened AND a truckload too much of back-fill. I have worked in customer service for close to twenty years. I was amazed at the lack of customer service that this company provided. I was more of a nuisance than a paying customer. I dealt with both the Owner and his sales manager. I was able to have them come get the truckload of fill that had to be gathered up by my husband a a few good neighbors. When I asked if we would be reimbursed, I was told that the fact they were taking it was reimbursement enough. That was $200+ of my money..not to mention the fact that my husband ruptured 2 disks in his back trying to get all this crushed stone and stone dust out of our backyard. I had to contact the manufacturer to have the heater replaced. It could not be done until spring. It took 2 appointments (no call no show) and several phone calls to schedule the installation of the pool cover. I had another company close the pool because Surfside failed to coordinate the pool closing when we arranged the pool cover install. They gave me a third date and once we had our pool closed by another company, I called to cancel. Funniest thing was that they never had me scheduled to close the pool. Three weeks later, they arrived at our house to close the pool and collect final payment. Day late and a dollar short my friends. In the end, the pool is done and it does look nice. I withheld $340. to compensate for the overcharges in the excavation and for the extra back-fill that was unnecessary. I had to contact the manufacturer to have the heater replaced. They sent Surfside replace it. During this, it was discovered that Surfside broke a threaded connection into a chlorinator and instead of replacing it, used silicone to glue it together. We brought this to their attention. I was told I could purchase a replacement part at a discount but they would not replace it for free since I still had a balance with them of $340.00. After paying over $20,000, you think they would list it as a courtesy discount, Really, give me the 1.5% discount, I think we earned it. I have heard since this experience that dealing with pool companies can be shady. I would think in this day and age that people can run reputable business. My advice: DO YOUR HOMEWORK. Its not worth the headaches not to.

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Had a little hiccup at first. No fault of the pool company. Wrong liner was sent. Within a…read morecouple of days they came back out and fixed everything. Absolutely love the pool. Would highly recommend!

My family recently bought a pool from Gibraltor Pools and we are beyond thankful and appreciative…read moreof everyone at Gibraltor who has helped us through the process of purchasing and building their pool. All the staff are very kind and helpful. We had a lot of questions as we are first time pool owners and they were very kind to answer all our questions and point us in the right the direction and even give us resources. We are excited to be apart of the Gibraltor Pool family and recommend anyone looking for a pool to go to them. We had an awesome experience and we consider them family to us!

If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

Don't be fooled by the 5-star review from Nathan S. He is a salesman at the Sundance Merrimack…read morestore and possibly the rudest, most condescending person I have ever had the misfortune of dealing with. Trust the other 1-star reviews from real customers, they are spot on. Go somewhere else for your hot tub - anywhere else.

we have a 21 year old Kayak pool that my husband usually opened and closed but as he is older now…read more we called Ambassador /Kayak and were pleasantly surprised by the quick , friendly, accommodating and professional service ! Communication was easy , polite and quick ! They couldn't have been more accomodating! highly recommend! Jeanne Smith Saugus Mass.

I'm very happy with my new Kayak pool from Ambassador Pools. Ambassador did everything they said…read morethey would for the price they quoted. Now I have a beautiful, heated saltwater pool in my backyard to cool my friends and I off on hot New England summer days. I'll admit there were a few issues after the install but the team at Ambassador took care of them promptly. I've got nothing to be mad about!

We used Mountainscapes for a complicated project to the front of our house which included retaining…read morewalls on each side of our driveway, reconfiguring the path/stairway to our front doors, an irrigation system & lighting. We replaced rail ties and wooden stairs with granite, paving stones and brick. This was a significant investment for us and it was clear after meeting with several contractors that Mountainscapes was the only choice. Their knowledge and quality of work is incredible. They are professional and extremely hard workers. The owner, Chris, is very engaging and communicated extensively with us throughout our project. Our project was completed on schedule and on budget. Our completed project exceeded our expectations. It is absolutely gorgeous. See attached before/after photos.

I purchased an old home with a pool. It is my first experience owning a pool and it hadn't been…read moreopened in 2 years. Chris and Trace came to investigate. They had their work cut out for them. In very short order, and with professional expertise, I now have a beautiful pool that my family and I are swimming in daily. Next week they are resurrecting 2 old fountains on the property. I can't wait to see the results! I highly recommend Mountainscapes!

DEX BY TERROR!! I second that!!!! Before I had a final…read moreproposal for a landscape design and pool install project to review, they were soliciting my town Building Inspector for a permit. Not only did I not commit to Dex by Terra for the project or have an agreed upon contract with Dex by Terra, the proposal they submitted to the town for the permit showed the pool in the front yard... 9 feet from my street!! Extremely sloppy and unorganized!! Luckily the town Building Inspector questioned the design and reached out to me directly... Disaster averted... DO NOT USE THIS COMPANY!!!!

Huge shoutout to Dex by Terra for transforming my pool deck! Professional, reliable, and the…read moreresults are absolutely stunning. Every step of the process was handled with care and attention to detail, and the results are absolutely beautiful. I couldn't be happier. .and I highly recommend

I would highly recommend Wicked Pool Service. Great attention to detail and great communication…read more Something you don't always get with other pool firms. Give them a shot and you won't be disappointed.

From the owner: 🌊 Dive into Sparkling Clean with Wicked Pool Service! 🌊…read more Looking for hassle-free pool maintenance? Let Wicked Pool Service handle it for you! Owned and operated by the dedicated trio—Cody, Becca, and Kyle—our team brings years of expertise and a passion for pristine pools. ✨ Why Choose Us? Expert Care: Routine maintenance, deep cleaning, and repairs handled with precision. Reliable Service: We’re committed to keeping your pool swim-ready and crystal clear. Friendly Professionals: Cody, Becca, and Kyle deliver top-notch service with a smile. Check out our Yelp page to see why our clients rave about us! From sparkling reviews to detailed service options, everything you need to know is right there. 📞 Ready for a pool transformation? Book your appointment today and let Wicked Pool Service make your pool the envy of the neighborhood! Wicked Pool Service – Where a wicked clean pool is just a call away!