R and R pool is fabulous!! They open and close our pool, and have been quick to respond to several…read moreissues. They are competent, professional, and the cost is reasonable. They also test our hot tub and pool water (no charge) for which I am extremely grateful. Highly recommended!!!

These folks stand behind their product and have a wealth of information regarding pools and hot…read moretubs. I especially like their free water testing service and come in with a bunch of questions about balancing chemicals in my hot tub that they are always able to answer. The staff is very friendly and their line of Arctic spa hot tubs is top quality.

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Absolutely awful experience and will never use this company again and will go out of my way to…read moreensure no one else does too. My mom called to have our pool closed and the said they'd be here by 9am and NEVER SHOWED. They came back another day and didn't even close the pool because we were "missing a part" which after 8 years we've never heard. They schedule to come back at 7am another day and NEVER SHOW AGAIN! They wasted 3 days and didn't return our calls until 3 messages later! AWFUL customer service, they were very rude and condescending about THEIR inconsistencies, and only made excuses! DO NOT USE THIS COMPANY! There are so many nearby to this one it is definitely not worth the money!!!!

I purchased a pool through Surfside after a free consultation. They seemed very knowledgeable and…read moreprovided great ideas about making my backyard into a vacation paradise. Until.....my excavation estimate rose from a quote of $80/hr to $101/hr), poor workmanship on a concrete slab and the installation of the pool overflow, a heater that broke 2 weeks after the pool opened AND a truckload too much of back-fill. I have worked in customer service for close to twenty years. I was amazed at the lack of customer service that this company provided. I was more of a nuisance than a paying customer. I dealt with both the Owner and his sales manager. I was able to have them come get the truckload of fill that had to be gathered up by my husband a a few good neighbors. When I asked if we would be reimbursed, I was told that the fact they were taking it was reimbursement enough. That was $200+ of my money..not to mention the fact that my husband ruptured 2 disks in his back trying to get all this crushed stone and stone dust out of our backyard. I had to contact the manufacturer to have the heater replaced. It could not be done until spring. It took 2 appointments (no call no show) and several phone calls to schedule the installation of the pool cover. I had another company close the pool because Surfside failed to coordinate the pool closing when we arranged the pool cover install. They gave me a third date and once we had our pool closed by another company, I called to cancel. Funniest thing was that they never had me scheduled to close the pool. Three weeks later, they arrived at our house to close the pool and collect final payment. Day late and a dollar short my friends. In the end, the pool is done and it does look nice. I withheld $340. to compensate for the overcharges in the excavation and for the extra back-fill that was unnecessary. I had to contact the manufacturer to have the heater replaced. They sent Surfside replace it. During this, it was discovered that Surfside broke a threaded connection into a chlorinator and instead of replacing it, used silicone to glue it together. We brought this to their attention. I was told I could purchase a replacement part at a discount but they would not replace it for free since I still had a balance with them of $340.00. After paying over $20,000, you think they would list it as a courtesy discount, Really, give me the 1.5% discount, I think we earned it. I have heard since this experience that dealing with pool companies can be shady. I would think in this day and age that people can run reputable business. My advice: DO YOUR HOMEWORK. Its not worth the headaches not to.

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

The people they are sending out here to connect these pools dont know their asses from their…read moreelbows. I am sick to death of calling this place to have my filter fixed. Do not buy a pool from them don't they don't know what they're doing. The guy they sent today lost his key to his truck. What does that tell you????

If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

Don't be fooled by the 5-star review from Nathan S. He is a salesman at the Sundance Merrimack…read morestore and possibly the rudest, most condescending person I have ever had the misfortune of dealing with. Trust the other 1-star reviews from real customers, they are spot on. Go somewhere else for your hot tub - anywhere else.

We are in our second year of our pool and we love it. We have also gotten fantastic continuous…read moreassistance from Greg and his team to open and close the pool and troubleshoot with me as a first time pool owner. Very pleased with our purchase.

Update: Danny reached out only after this review was posted and did send someone to fix the leak…read more Please see the attached messages from Danny telling me he'd "see me in court" after I didn't respond within 30 minutes. Today, a year and a half later, Greg from Ambassador Pools called and texted me asking me to remove my review. No thanks, Greg.

We used Mountainscapes for a complicated project to the front of our house which included retaining…read morewalls on each side of our driveway, reconfiguring the path/stairway to our front doors, an irrigation system & lighting. We replaced rail ties and wooden stairs with granite, paving stones and brick. This was a significant investment for us and it was clear after meeting with several contractors that Mountainscapes was the only choice. Their knowledge and quality of work is incredible. They are professional and extremely hard workers. The owner, Chris, is very engaging and communicated extensively with us throughout our project. Our project was completed on schedule and on budget. Our completed project exceeded our expectations. It is absolutely gorgeous. See attached before/after photos.

I purchased an old home with a pool. It is my first experience owning a pool and it hadn't been…read moreopened in 2 years. Chris and Trace came to investigate. They had their work cut out for them. In very short order, and with professional expertise, I now have a beautiful pool that my family and I are swimming in daily. Next week they are resurrecting 2 old fountains on the property. I can't wait to see the results! I highly recommend Mountainscapes!

Bar far the most horrible experience on a home project I have ever been a part of. We were told how…read moremeticulous this company was and how high quality their work was. The quality of work is sub par at best, especially for the price tag which was very high. Dex did such a horrible job they even commented about the poor quality, and had to demolish some of the work they did to complete the work again. The redo was still poor quality with lots of flaws and took over a year with more visits than I can even count. We now have a step coming loose (mind you this project is only 3 years old), which is dangerous and we are going to have to pay someone else to come fix it to ensure someone doesn't get seriously injured. When originally starting the project we had multiple instances where they measured wrong and without us pointing it out, we would've been short changed what the plan was. There were several instances where we had meetings regarding problem areas and they were not addressed. We have had friends ask for recommendations and a few of them were considering Dex, and we recommended they go elsewhere and provided a wonderful recommendation for someone who came out and finished our work at a quarter of the price and far better quality of work.

To anyone that is considering Dex by Terra (or has recently hired them for a project), I have one…read morepiece of advice for you: RUN AWAY AND DONT LOOK BACK We hired Dex By Terra to perform a backyard transformation (in 2024) following the install of our pool in Framingham, MA. The design phase, led by Joe, was wonderful. EVERY SINGLE THING THAT TOOK PLACE POST-DESIGN WAS TERRIBLE. We opted for a stamped concrete design, which was our first mistake. Every single person from DEX who has been at our house honestly has no idea what they are doing in regards to stamped concrete. When you look at reviews, every positive review is for non-concrete patio's. When it comes to stamped concrete... anything that could go wrong went wrong. 1.) Stamped upper patio area was completed first. Color was wrong. It looked like someone had poured curry powder all over my patio. Luckily, they were able to jackhammer it out and replace 2.) Stamped pool deck - after one winter, there was an erosion that took place all over the patio (think little white specks everywhere). They refused to repour concrete and opted to fix with a stain/sealer. Needless to say, while it did improve the white spots, we are in summer number 3, and it looks even worse now. In addition, the lines of the stamping, drains, and immediate border around pool are all not straight. 3.) Masonry work was shoddy all over entire patio. Big gaps, stones falling out of place, allowing rodents to make new homes. 4.) Supervision is an afterthought. Our project manager Delia wasnt actually managing anything. People would show up whenever, without any prior notification. Questions requesting specific dates and times for workers were not answered. General job site cleanliness was a total DISASTER - with items getting broken (all of our solar lamps), landscaping being damaged (from moving furniture into landscaping while working on patio), sealer hardening at bottom of pool causing white marks, and overall general sloppiness in terms of keeping areas of house clean (like siding, trim, and windows) while they worked. 5.) Zero accountability. I asked numerous times for the owners of the business to come on-site to see the horrendous work that they performed. Joe, Delia, and Tommy (head of ops) came out. Joe agreed the work was sloppy and terrible looking. Tommy didn't have a clue - he could have been a guy they grabbed at dunks to serve as "head of ops" for all we know. Now we are on year 3, they are still doing some work with the same problems and same lack of attention to detail and lack of respect of our time/money/house. In discussing with my wife, we are going to have to bring in actual professionals at some point down the line to remediate the mess that Dex by Terra have caused. Again - if you are considering hiring Dex by Terra for any work, I would run as far away as you can from them. Atrocious company, atrocious support, atrocious attention to detail, and absolutely ZERO accountability. I offer anyone the opportunity to come to my house to see the quality of their work first-hand. Know what you are getting yourself into and know there are better companies out there.

Amazing team! Great communication, smart and knowledgeable. This team helps explain what to do, how…read moreand when! Super friendly and thorough. Highly recommend

Have had 3 services, including a repair and equipment upgrade by Wicked Pool Service. Each time was…read morean exceptionally pleasant experience. I felt that the team was very invested in providing top notch service. Will definitely continue to use and support the business.