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    Holmes Pools

    3.7 (19 reviews)
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    Review Highlights - Holmes Pools

    Very professional worked and covered all my concerns actually showed me some ways to better take care of my new liner and how i apply chemicals.

    Mentioned in 2 reviews

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    Creative Edge Pools

    Creative Edge Pools

    1.8
    (14 reviews)

    Update (Aug 2025): I filed consumer complaints with the MA AG Office and with the MA OCABR (HIC)…read moreabout the issues below. For context only, no official determination. In my experience, anyone with similar disputes can submit an AGO and OCABR complaint at no cost, and OCABR has an arbitration with fees listed on Mass.gov. Original review from Jan 2025: I had a deeply unsatisfactory experience with CEP. In April, I signed a contract for a pool project. As the project progressed, costs escalated due to charges and price increases I did not anticipate. While I requested a couple of upgrades, many of the price hikes were either scope changes presented as necessary to proceed (e.g. retaining wall instead of raised beam) or the final amount I learned after work was completed (e.g., ledge hammering). As of January 2025, the pool remains unfinished, and work I fully paid for hasn't been resumed despite my efforts to find a resolution. After I paid all the initial deposits, I began noticing deviations from our agreement. I felt CEP's explanations for cost increases were inconsistent or unclear, and I was not given advance notice of several price changes. For example, I paid over $20,000 for ledge hammering, billed at $3,200 per day as per the contract. However, the actual workdays often lasted six hours or less, yet I was billed full-day payments (except a couple of instances where they clearly worked a few hours that day). The quote for the fireplace installation inexplicably increased from $10,200 to $13,000 within a few months which I later refused. I was also billed for a load of stone that was already included in the contract but didn't get a full refund. Unfortunately, these are just a few examples from a long list. The biggest issue was CEP's installation of an electric pool cover instead of the hydraulic cover specified in our contract. They strongly suggested to upgrade to the hydraulic cover, citing numerous issues of electric, which is significantly cheaper. Looking through all the correspondence with them I couldn't find anything justifying an electric cover nor there is contract addendum for it. I was only informed I had to pay even more to make the hydraulic cover "commercial-grade" to make it length-wise all while not knowing that I'll be getting an electric cover - type of cover they initially advised against. I withheld the final payment for the cover in an effort to find a mutually acceptable solution, even though I had fully paid for all other aspects of the project (coping, vacuum). Despite this, CEP stopped all remaining work and did not return the pool equipment I had purchased under the original contract. They continued to seek full payment for the hydraulic cover while redirecting all communication through their attorney, CEP's responses did not address my concerns, and my proposals for resolution did not lead to meaningful progress. Quality was another concern. A retaining wall was installed without waterproofing, and the coping had chips and holes upon installation. An existing wall, located about 8 feet from the pool, was damaged during construction. I was informed that the damage was unavoidable, yet no repairs were offered, leaving me responsible for fixing it. Fortunately, I hadn't signed any contracts for the hardscape portion of the project, so I hired a local hardscaping company that provided better-quality work at a significantly lower cost. For example, local companies offered me stone veneer installation for $50-$85 per square foot, compared to CEP's quote of $125 per square foot. When I requested detailed invoices and clarification on charges that didn't seem to align with the work completed, my requests were not well received. I strongly recommend keeping all communications in writing, measuring all items before and after installation, and requesting itemized quotes per sq.ft or ln.ft. I regret not reviewing the contract with an attorney before signing and checking CEP's track record on disputes with other customers. CEP claims superior quality in other reviews, check the pictures and judge for yourself.

    Buyer Beware: Misrepresentation, Stolen Materials, and Unethical Business Practices…read more We contracted with Creative Edge to build our pool in Wenham, MA and feel a strong responsibility to warn other homeowners. This goes beyond a simple dispute--it reflects a disturbing pattern of deception involving fake finishes and misrepresentation. Over several months, we had detailed conversations with Creative Edge--particularly Heather Baril--about using WetEdge Prism Matrix as our pool finish. We were unfamiliar with the brand until she introduced it to us via email on January 27, 2025, stating clearly: "We use WetEdge... we do Pebble, not Pebble Sheen." She also sent the WetEdge website and discussed official colors and upgrades in detail. Based on these representations, we moved forward, paying in full for the plaster and the WetEdge upgrade on June 27. The next day, we uncovered a shocking truth: the applicator wasn't certified by WetEdge, and the product wasn't purchased through WetEdge at all. In fact, WetEdge confirmed that the material intended for our pool had been stolen, and was being illegally mixed with a cheaper product called Stonescapes to fake a WetEdge finish. We immediately contacted our bank and attorney to stop the payment. WetEdge's Director of Sales, and later their parent company, confirmed: Only certified applicators may install WetEdge for the warranty to be valid. Creative Edge has not been authorized to purchase, represent, or install WetEdge for years. The planned product for our pool was a counterfeit mix, not backed by any warranty. At no point did Creative Edge disclose this. When confronted after uncovering the trap, Heather denied saying they used WetEdge--despite multiple 50+ emails proving she did. This deception caused massive stress, delays, and safety concerns--especially as we're preparing to welcome a child. And this wasn't just a fluke. Before we signed, we found a Google review from another customer, Dmitry, describing a nearly identical situation. When we raised it with owner Dave Brabant, he dismissed it as "one bad customer who didn't have the money to finish." Now we know better. We later spoke with Triad Associates, the only authorized WetEdge applicator and distributor in Massachusetts. They confirmed they cut ties with Creative Edge over five years ago due to a warranty dispute. They believe this may be part of a broader, ongoing scheme that could affect dozens of pool owners that Creative completed pebble projects for. Our supposed "WetEdge upgrade" alone cost over $30,000 over the standard plaster finish. If Creative Edge used this tactic repeatedly, it's not just a customer issue--it's something the Attorney General will need to explore. Adding insult to injury, Creative Edge has falsely claimed we didn't pay our balance after all of the deception--despite clear records showing we did. These deflections are exactly what you'd expect from a contractor caught in the act. We've made every effort to resolve this fairly, but ultimately we believe in transparency, accountability, and warning others before they fall into the same trap. If you've worked with Creative Edge and were told you were getting WetEdge, you should contact WetEdge directly to confirm. Their team has been incredibly helpful and is investigating further. This wasn't a misunderstanding. This was fraud: stolen product, unauthorized labor, and intentional deception, all used to trick families into paying for something they would never receive. We regret being in this position--but hope speaking out can protect others from falling into this trap. Document everything. Verify everything. What you're promised may not be what you get.

    USA Swimming Pool

    USA Swimming Pool

    4.2
    (16 reviews)

    Alex has been great over the last few years in providing service for our pool equipment (including…read moreinstallation of a new heater), and for doing opening and closings. I have had truly terrible experiences with two other pool companies in the area, and USA Pools has been a pleasure to deal with!

    Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

    Pools By Us Plus

    Pools By Us Plus

    3.7
    (15 reviews)

    This update is long overdue. I can't speak any higher of Al and the work his team performed in July…read more2018. My wife and I were stuck between a rock and a hard place once we discovered the pool we had purchased from RoyalSwimmingPools.com was actually a specialty pool. Being a specialty pool meant it was engineered very differently than ~95% of all pools and it required a custom installation. The first contractor that tried to work on this pool (another North Shore based pool company which won't be named) eventually gave up on the installation after spending multiple days tearing up our backyard. I then contacted a mason to install 8 cement footings that were required as part of the custom installation. We later discovered the cement blocks were incorrectly placed (i.e. not leveled). We tried calling several pool contractors in the area who adamantly stated they would not touch a Doughboy pool. Royal Swimming Pools could not provide us any help since they didn't have any contractor connections in New England. Doughboy Pools corporate was similarly useless. Over three weeks had passed since the first installation attempt and we weren't making any progress. After finding Pools by US Plus on Yelp, we contacted Al and Melanie out of desperation and gave them a detailed breakdown of our dilemma. Melanie was very responsive and friendly. They gave us a reasonable quote (i.e. their standard rate) and said they could help us out (THE NEXT DAY!). Al visited the evening before the work was performed. He was extremely approachable and well-mannered much unlike the typical contractor. Despite the difficult nature of the job due to the customized installation and the rework that was required, they were able to get the job started and finished in one day! Perhaps most importantly, they even followed the exact instructions in the Doughboy manual so the 60-year pool warranty can remain intact! Al also provided a recommendation for us to upgrade our pool filter which we were able to act on before the installation was complete. We couldn't be happier. We're very satisfied with the finished product from Al and his team. The pool and liner look phenomenal! I highly recommend Pools by US Plus!!!

    Their precise site prep work, the tidbits of pool knowledge they offered, and their attention to…read moredetail were all incredibly impressive and appreciated. Highly recommended if you want your pool installation, or liner replacement, done right!

    Abramo Pool & Spa

    Abramo Pool & Spa

    3.2
    (22 reviews)

    I have been using Abramo for service to my pool for about five years now. Managers Mike and Nick…read morego above and beyond every time to provide the best possible experience, They are honest and ethical in their business doing the best thing for the customer without fail and their prices are fair. Their service and professionalism is significantly better than their competitors in the area. They have made a customer for life out of me.

    I have a large in-ground pool and have been using Abramo for my opening/closing and service. Last…read moreyear my heater died and they told me I needed a new unit. I asked how much that was going to cost and they told me "About six grand". Then they told me I would need to hire an electrician and a plumber to install it. It's a lot of money so I decided to shop it around. The most expensive price I got for the unit locally was $4700. I went online and bought it for $3770 (including taxes and shipping). I paid a third party tech to install it. After installation, I had some concerns because it didn't seem to be heating at the same rate as our previous unit. We called Abramo's to have them check it out and they gave my wife attitude, saying "why would we service it when you didn't buy it from us?". Talk about spiteful arrogance. It's not like we were looking for something for free. I mean I have my car serviced at a different dealership from where I bought it. I ended up calling Everclear in Billerica and the owner himself came out the next morning. He checked the unit and said that it was working as intended and that the problem was actually the previous unit malfunctioning. He gave me some good advice about the pool and ended up not even charging me for the call. I now have a new pool company.

    Holmes Pools - poolservice - Updated June 2026

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