The Holmes team goes above and beyond to ensure that you are getting the best customer experience and quality service at every opportunity! I had an issue and they showed up that day to handle it with expert care and attention to details!! And they stand behind their products and provide great value for you!! read more

I called them to help me to open my swimming pool and they told me that i need to deal with another company. They built my swiming pool, they open and close it evey year since the y built it. I just did not ask them last year to close it and now they do not want to deal with me!!!!!!! read more

Nice family owned pool business. Hired them to replace our inground pool liner, pump, filter and add a heat pump. They are quite busy so it took a month and a half or so to get on their calendar, but they are worth the wait. They are very easy to work with, the staff is all friendly, and we love how our pool looks. read more

Holmes pools did our pool opening and closing. 2021 was our first year as pool owners, and we wouldn't have made it without their practical and emotional support. I must have asked the techs 1,000 questions. They were so patient and helpful, and essentially taught me and my husband how to pool. I can't remember her name, but the woman who generally answers the phone is wonderful as well. She spent about 15 minutes talking me through an issue I was having and helped me resolve it myself when she could easily have just scheduled and charged me for a tech visit. Can't say enough good things. read more

The receptionist here needs to be trained in customer service - rude, dismissive and bordering on unethical (perhaps she is not used to communicating with someone with an accent/sounds like an immigrant). We were new customers, paying on time, always here on time for any appointments they had with us etc and found the technical guys to be competent but any dealings with the receptionist were very difficult. Would not recommend doing business here for that reason. read more

In February we arranged for our in ground pool to have the liner replaced. We were informed that this would occur in mid to late June. Right on schedule the work commenced and quickly was completed in a very professional manner. We could not be happier with the results and can enjoy the summer! The crew were very professional, timely and kept the work area neat and clean. It came out great and I am happy to recommend Holmes Pools to all! read more

Called to make an appointment. I did not understand their scheduling process and in trying to clarify what "first come first serve" basis meant, I was spoken to rudely and told to find another company. Then got hung up on. Terrible customer service. read more

I echo Rebecca's review. Holmes installed our pool in 2012. We've used them ever since for opening and closing our pool. They are awesome; responsive, prompt and efficient. read more

I had holmes open my pool this year and get things going. I Could not have had a better experience the professionalism of the team is outstanding. read more

This company came recommended by a friend. I wanted to replace my liner, hire them for annual maintenance (open/close the pool) and put in a brand new filter and skimmer. A pretty big job. The woman that answered was very friendly and took my number. I was told the owner was out on a job and would get back to me that afternoon. Well, I pretty much gave up after 5 days. But then finally he did call me back at 5:30 in the evening while I was watering my grass. I called back the next day and said I was sorry I missed his call. Again i was told, "he will call you back this afternoon." That was over a month ago. Not the kind of company I would want to do business with. If you want a call back, this is not the company to contact. read more

Very professional worked and covered all my concerns actually showed me some ways to better take care of my new liner and how i apply chemicals. I now have the company open and close my pool and recommend their service to others. John D. read more

Very disappointed. Our appointment was for 8AM which was perfect as I had to work. I was called the day before to verify. There was never any indication that they wouldn't be there at that time. They showed up at 9:30AM. I feel they could have at least called to let me know. I would have rescheduled. I also never heard from the company with any type of explanation. Lorraine F. read more

I am new to pool owning. We moved into our new to us house in March and it has an inground pool. We offered our yard as a graduation party venue for a family friend as our present. We offered at the end of April. Cue the need for a pool company to open it. Cue hysteria when I realized you should have a pool company by , I don't know, the December before! Holmes pools was a recommendation I called but unavailable until later June but Amanda was so nice and encouraging I knew I would want them to close the pool. I got the pool open and going but we recently had a leak so I called Holmes pool and they put me in their repair line. Jay and Tom came today and were quick on diagnosis and the best fix. They were also super helpful explaining what they did and some of the things I had questions about. This experience confirmed me using them for my closing and future repair needs! read more

I bought the house in 2010 and was looking for a company to repair the pool for 2 years. Nobody wanted to do the repair. Holmes Pools gave me a great price, and did an amazing job! They fixed the pool, coping , replaced half of the deck, replaced liner, moved the pump, pool heater, salt generator and vac. They did all the work last spring and everything worked great since. Very friendly honest and reliable! After talking to other pool companies I could not believe my eyes! Highly recommended! This fall I used Holmes Pools for closing the pool and I hope to be able to work with them for years. They are absolutely amazing! read more

They installed the pool for our child care center more than 11 years ago and have maintained it ever since. Wonderful people, wonderful customer service. Great experience. read more

I am not very happy with this company due to I had called numerous times left messages and no calls back. When I finally did get a hold of them I set up and appointment for the following week. they said someone would call me the night before they come out to pressure test my pool. I have not received any calls it has been all most two weeks I called to see when they would be out and still nothing. read more

I first used Holmes Pools to install an unusual steel walled vinyl lined ten sided pool bought from Budget Pools in Peabody in 1978. Most recently they replaced the liner for the third time (maybe 4th: I'm getting old) and the job was done perfectly, fast and efficiently too. I am now using them to also open and close the pool and they are like clockwork, show when promised, rapidly complete the work and it is always done correctly!! I can not recommend this outfit highly enough. Wendell and his crew are THE VERY BEST read more

Only one word can describe Homes: Awesome. I wish all contractors were as reliable and friendly as Holmes. We just bought a home with an in-ground pool and had no clue what it needed or how to take care of it. They installed a new liner, new coping and a new desk for a great price, showed us how to take care it everything and they did it all ahead of schedule! We're getting ready to close the pool and we wouldn't call anyone else. If you need your pool serviced, fixed, re-done, whatever, call Homes. read more

Very good service and prompt service when there's a problem with the pool or pump. Less one star is because phone rings and rings sometimes without going to voicemail/machine. Often it takes us a week just to leave a message. read more