I had about 6-8 different pool companies come out to give me a bid on a pool that was in need of…read morerepair. MacLachlan was the 8th, and I am happy I waited! They were the only ones who suggested a pressure test of my lines to diagnose them. THE ONLY ONE! MacLachlan was able to provide a reasonable price quote for the line repairs and pool liner replacement. Jim and his crew turned around the long dormant inground "Frog" pool in to a beautiful back yard oasis. I would not hesitate to refer this company to anyone I know, or in this case on Yelp to consumers at large. Do your self a favor and call these guys to include them on your bidding process.

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

As new homeowners, everything seems daunting, but Gibraltar made it easy…read more From start to finish, the whole process was very smooth, and we are very happy with the exact pool we wanted. We have had it for a few months now, and the quality is just as described, so this was a great choice! Not only that, but any questions we have regarding the pool is just a text message away with the owner himself. No being put on hold and wasting time. Would highly recommend !

We bought our above-ground pool back in 2020. We are a long-term customer and found Gibraltar…read morePools to be of high-quality and strongly built. They provide excellent customer service. Their staff have always been there for us to address our questions. They have helped us maintain the quality of our water and the owner has helped resolve a water clarity issue we had over the summer.

So frustrating. They just don't call you back or provide customer service that is reliable. They…read morecan do the service when and if they do and it is good but they seem to lack the desire or ability to provide reliable communication or commitment to finishing a job. They just don't seem to care.

From the first visit over 11 years ago until today, the owners of the company are the ones who do…read morethe work and they have already handled my pool as if it was their own pool. They arrive on-schedule and do whatever it takes (sometimes lasting into the night if that's what's needed) Highly, highly recommended.

We recently bought a home in Beverly that has a inground pool. We had no idea how to maintain it…read more We called Expert they had someone out in a day to look at it and replace our pool pump (same day service!). We were up in running and the tech spent extra time with my husband to explain how much earth to add, etc. Call them!

My review isn't for any actual service. The reason is because after multiple attempts to get a hold…read moreof someone to schedule an appointment, I gave up. I contacted them multiple times via the contact page on their website and even called and left a voicemail but no one ever got back to me. My advice to the business if anyone reads this review... don't ignore potential customers. Even if you aren't taking on new customers, it's common courtesy to return a phone call or get back to someone who contacts you via your website. I am happy to update my review if anyone gets back to me.

Due to not receiving @ $200. refund from Chris, for making me believe, he was going to work with…read moreour home warranty company, in which he back out, he did call the warranty company, & reported, we needed @ filter & pump replacement, howeva, when I text him @ week later, he stated,our pool did not need any repairs, or replacements, I will be requesting documentation from our warranty company, for the info he call into them, & will see see him in small claims court, for fraud, he @lso accused me, of telling him, what to say to our warranty company, this is not true, y would @ good business person, lie for @ customer ??? Just Sayin ???

Needed a new filter system put together and hooked up. And shut off valves put in…read more Chris came out was very professional. His price was fair and everything hooked up exactly the way i wanted it. I couldn't be more happy and highly recommend this company and this is the height of the pool season and I was able to get them to come out after calling him a few days ago so I was extremely impressed. I didn't have much success, with other companies on a timely fashion so this means a lot to me. I will use Chris again and will highly recommend North Shore Pool Boys to anyone looking for pool service .

Went today to replace my 6 week old Oxygen Pools Dynamic Oxygen Generator as my sanitizing system…read morefrom Gibralter Pool. My pool was never clear in the whole 6 weeks and the unit started leaking badly last week. I was done. Brought my water sample to Budget, was helped by Mike who spent quite a while explaining the chemicals I would need to switch to chlorine sanitizing. Got all the chemicals I need for a reasonable price. Came home followed Mikes' instructions and presto-5 hours later my pool is clear!!!! I am so very grateful. Thank you for your professional service.

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

Holmes is the best in the business. Matt and his team take tremendous pride in their work. They've…read morebeing doing pools for a long time and it shows. They are extremely knowledgeable on all things pools and pools installation. Had an in-ground vinyl liner pool installed by them which came out beautiful. They are so honest, dependable and trustworthy!

Very professional very friendly I had no problems and loved the job that they did! The owner…read morehimself comes out to do the job if I could give them more stars I would

This company is the most wonderful and amazing group of people. They were really concerned about…read morewhy our furnace wasn't working. After spending a long time on the phone with Bruce on a Sunday, he came out on Monday after all his other work and tried to solve the problem. Stupid furnace decided to work perfectly when he arrived so the mystery goes on but so will my relationship with these lovely compassionate people. Honest, thoughtful, and kind are qualities rare in today's business world but not with New England Gas Systems. They are wonderful. Do not hesitate to call them. They will be our go to company from now on.

Lost gas hit air furnace last Sunday afternoon. Called this company and a human being answered. I…read morewas told he would contact on call tech who would get back to me. Heard from tech and he was at house within the hour. Diagnosed problem and advised the part wouldn't be available on Sunday. The part was difficult to chase down as it had to be ordered. The tech kept us in the loop daily and the part arrived for early Wednesday morning replacement. This company was professional,reasonably priced and maintained contact. I highly recommend them.

The worst place ever they charge you when they don't do the job and if you try and dispute and call…read morethe owner he will endlessly avoid you at all costs while denying free services and having the staff be petty and spiteful.

The absolute worst Pool Company around. This company is a complete train wreck. We had a liner…read moreinstalled which leaked for years. They refused to help us and told us to contact the liner manufacturer. When we tried Gallant said they could not find our records and didn't know who the wholesaler of the liner was. Additionally they broke our pool light, told us to call an electrician. Failed to show up on several occasions after telling us they would come out to look. The owner of the company refuses to answer messages. This whole fiasco cost us 6 thousand dollars . Seeking a legal remedy now . PLEASE save yourself a lot of money and trouble and use another pool company.

Mike is a true professional with an extensive background in the pool industry. Can't recommend…read moreenough!

From the owner: ​Elite Pool Management provides premier residential and commercial pool services, specializing in…read morethe high-level technical care required for modern aquatic facilities. ​We are a CPO Certified team and full automation specialists, equipped to handle complex hydraulics, chemical balancing, and advanced control systems with precision. As an employee-owned company—not a private equity firm—we are personally invested in every gallon of water we manage. ​By prioritizing technical expertise over high-volume quotas, we ensure your pool operates at peak performance through every season.