This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

company is a joke. Awful. don't buy from them. nothing but issues from day one. If you need…read moreanything done it's always a fight

Started off good and just went slowly downhill .... Nice guy, but unfortunately did not know how to…read morehandle the situation.

I could not be any happier with Corey. Excellent priced outstanding communication and service I…read morewill have Corey open and close my pool. Highly recommended

Chris is an absolute relief after years of being bullied by St. Cyr and shaken down by Mainely…read moreTubs. He's solution-oriented, optimistic, and a hard worker. I used North Shore Pool Boys for a property I oversee and will absolutely continue to use them. Highly recommend.

Total scam--left me high and dry with pool opening. Beware. Do not waste your money!!!read more

From the first visit over 11 years ago until today, the owners of the company are the ones who do…read morethe work and they have already handled my pool as if it was their own pool. They arrive on-schedule and do whatever it takes (sometimes lasting into the night if that's what's needed) Highly, highly recommended.

From the owner: "We handle all your pool needs!" Serving the Massachusetts…read moreNorth Shore We pride ourselves on being available for our clients around the clock. For faster service, please call us. We do not regularly check email during the day.

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

Rob, Chris and the rest of the counter techs are super helpful. They really know their stuff. The…read morestore is stocked with parts to back up what they sell. Love the free water testing. The only negative is they are not inexpensive.

My wife and I were looking for a new hot tub and went to St. Cyr to see what they offered. We spoke…read morewith Nancy and decided on a Dimension One hot tub. Nancy was very knowledgeable and took the time to answer all of our questions to make sure we were choosing the tub that was right for us. She also covered all setup and maintenance requirements. Once we placed the order, Nancy scheduled our delivery which was actually scheduled around the site prep we were finishing. On delivery day, three gentlemen arrived to unload and set up the tub in the location we had prepared. Delivery and setup were top notch as well. Our experience with Nancy and the rest of the team at St Cyr was A+++! We cannot recommend St. Cyr enough if you're looking to purchase a new hot tub.

We purchased a hot tub through St. Cyr and at just under one year the tub started losing water. We…read morerequested service under warranty, and it turned out that the seams had failed in one of the seat modules. The seat module was under warranty, but they still charged us $129 for this. Apparently they will charge a fee for any warranty work after six months. It's pretty outrageous. Just over a year later, the replacement seat module failed. We asked them to replace it. It took numerous tries to get them to actually come out to do the new replacement, and at no time in the process did they ever quote a price. They ended up charging us over $600 for this second replacement. I do not recommend dealing with St. Cyr. Their communication has been consistently awful, and they gouge on price.

Doesn't return texts or email. Not a good sign for a business owner. Perhaps he has enough…read morebusiness he doesn't need mine.

Couldn't say enough great things about Joe and his service. Purchased a home with a hot tub and…read moredidn't have any experience with them. When I had a leak Joe was fast to get back to me and setup a time to come by. He was extremely knowledgeable and found the issue fast. Not only did he fix the problem, he spent the time to explain what had occurred and how to properly care for and service my tub in the future. A+++. Very reasonable pricing. Only person I will use in the future.

Very responsive and reasonably priced- will definitely use BSST again if my hot tub starts acting…read moreup again!

Most unprofessional person I've ever had come to my house…read more He showed up, didn't introduce himself, went in the back to look at the hot tub. Wouldn't respond to any questions. Then he stood up, said call the person who installed it and left. SLAMMED the door behind him Didn't even spend 5 minutes here and didn't even attempt to repair anything I can't explain how bad this was