This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

I would highly recommend Wicked Pool Service. Great attention to detail and great communication…read more Something you don't always get with other pool firms. Give them a shot and you won't be disappointed.

From the owner: 🌊 Dive into Sparkling Clean with Wicked Pool Service! 🌊…read more Looking for hassle-free pool maintenance? Let Wicked Pool Service handle it for you! Owned and operated by the dedicated trio—Cody, Becca, and Kyle—our team brings years of expertise and a passion for pristine pools. ✨ Why Choose Us? Expert Care: Routine maintenance, deep cleaning, and repairs handled with precision. Reliable Service: We’re committed to keeping your pool swim-ready and crystal clear. Friendly Professionals: Cody, Becca, and Kyle deliver top-notch service with a smile. Check out our Yelp page to see why our clients rave about us! From sparkling reviews to detailed service options, everything you need to know is right there. 📞 Ready for a pool transformation? Book your appointment today and let Wicked Pool Service make your pool the envy of the neighborhood! Wicked Pool Service – Where a wicked clean pool is just a call away!

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

Recently had my pool closed by Ken. I've used Ferrari pools for the last six years and because of…read morerecent service lapses I decided to try somebody else I feel I got much more for my money from Ken. Not only was he less money but did a better job of Closing the pool. He cleaned my filters, which Ferrari never did. And definitely made sure my pool was perfectly clean before he put the cover on it. They came the day they said they were going to and overall, I owas very impressed.

I asked a friend of mine who does high-end property maintenance about a reputable pool company in…read moreMetro West and he recommended Ken's Pools. Now I know why. Professional, courteous, and timely service. Ken took the time to explain how the pool equipment works and his crew was meticulous about cleaning and closing our pool for the season. Another company wouldn't even quote a pool cover because of the complex shape of the patio, but Ken drew everything out, made about two dozen measurements, and delivered a reasonable quote. His pricing is competitive, and actually better than some larger companies. It's hard to find a good pool company in Metro West and we believe we now have.

they took my money and didn't service the pool. What else do I need to say to get my point across?…read more I don't trust this company.

From the owner: Good Day All!…read more It’s Mr. Splash here! We are officially open and active for all pool and spa related services. Cleanings, repairs, restorations, Openings, installs, and enhancements! Changes to our Weekly Services are in affect for this season. There is now a membership fee, and pay per visit after each visit, to ensure quality at each visit! Book as soon as possible we are filling up fast! We look forward to to servicing you Pool/Spa (413) 405-4626

I was a longtime customer of a bigger company in the area, and needed my pool opened on short…read morenotice. The other company didn't return my calls and whenI got ahold of them they quoted me 6 weeks. I found JPS on yelp and decided to take a chance. I couldn't be happier. Josh came by the next day and accommodated me on short notice. He he gave great advice on maintenance, is extremely responsive, and the quality of his work is consistent and top-notch. He has a great team and I am very happy with the decision I made. JPS is a great example of how to run a business. Vlad

Josh and his team are great..no matter what the issue is Josh has a great and affordable solution!…read moreIt's always good when you have a company that is friendly, courteous and professional and that is exactly what JPS is!

Started off good and just went slowly downhill .... Nice guy, but unfortunately did not know how to…read morehandle the situation.

I could not be any happier with Corey. Excellent priced outstanding communication and service I…read morewill have Corey open and close my pool. Highly recommended

I've never written a review before but I have had such a great experience with Blue Coastal pool…read moreCo. I thought other people looking to put in a pool or update there existing pool should see that the Gomes brothers it's worth contacting them for a consultation. We've been using the Gomes brothers for over 12 yrs for opening/closing and pool maintenance it was a no brainer to go with them to update out existing pool and patio. We went over everything we wanted they put a proposal together with us and told them what our budget was. We signed the contract and construction started they where on time professional and honest any questions or concerns they where right there going through the process with us and there workers where awesome. Along the way we added a few things we got a beautiful new pool new patio walk ways stairs to complete our oasis. Thank you Noe,Napo,Filippo Sara T Waltham MA

I can tell you three things about this family owned business,…read more1. They are more interested in doing the right thing for their customers than they are in maximizing their revenues. 2. They are really honest & reliable, 3. They have a very broad base of knowledge in this area, and, on *my* request, have provided me with options for repairs ranging from perfect to acceptable, (depending on how much I was willing to spend.) I actually look forward to having these guys come over to service or repair my pool... This has NOT been the my experience with other pool technicians, in what I have found to be an unusually shady industry. 5 stars (unusual from me) is an easy call in this instance !

We had a complete disaster on our hands. I purchased a custom-built 6ft tall cedar hot tub to use…read moreas a hybrid therapy pool/spa. Several contractors worked on the project. Let's just say mistakes were made and we experienced a lot of confusion and many delays. After about a year with little progress, I was having difficulty finding anyone trustworthy, who was willing to do the necessary revisions to complete the installation. To say I was desperate would be an understatement! Jason from Living Waters came to check things out and asked all the right questions. I could immediately tell he was an honest guy running an honest business. I was comforted by the fact that he was obviously knowledgeable about hot tubs in general. He could see that we were in a bad situation, but was willing (and able) to be creative, get his hands dirty, and do what was needed to set things right for us. Once I hired Living Waters there were no more surprises and no further delays. Jason has an extremely versatile skill set, which enabled him to address various little problems, which I would have assumed were outside of the project scope. He communicates better than any contractor I've worked with, constantly keeping me updated on progress and clearly articulating any hurdles he anticipated, while at the same time providing assurances that we were on track and on schedule. We had our first soak last night, and couldn't be happier.

Jason at Living Waters was responsive when I reached out and within a few days he was here. Spa…read morecirculating pump died but he diagnosed and replaced the pump in about a hour. Pricing is what I was expecting.

Highly recommend. After shopping and researching for 6+ months. I came across Four Season Spas…read moreearlier on but somehow I kept circling back to their website. Finally pulled the plug and ordered. Great prices, great communication, installation was seamless and the quick lesson on the set up and chemical was easily understood. A+

Roger was really great to work with. He spent the time to answer all our questions. My fiancé had…read morepreviously ordered a hot tub from Roger for another house and it has been working wonderfully for 3 years. His new show room has lots of hot tubs on display and all the chemicals and goodies you would need for maintenance. Delivery of the hot tub went very smooth, they installed the lifter bar and and top and we just had to wait for the electrician the next day to start enjoying our new hot tub. I loved how easy the process was, no "used car salesman" techniques. Very forthright, good prices. We are now loving our new hot tub, thanks!