Jason came and installed a new liner for my in ground pool. Below are the key things you should…read moreknow: * Fair price * Quality work (he genuinely cares about doing a good job) * Good communication * Very nice and easy to deal with. I would highly recommended Jason if you are looking for help with your pool or spa.

Jason Walker is not only a great guy, but he goes above and beyond to help out. We have an Intex…read moreinflatable, hot tub that no one would fix, especially during the height of pool season, but Jason found time for us and fixed our hot tub. We highly recommend Walker Pool and Spa!!!

BEWARE: No Returns Accepted Here!…read more Absolute rip off of a pool store. Bought 2 Polaris freedom robots from this place($1,800 each). First one was on 8/11/2024. That unit broke on 7/15/2025. Never made it through one whole season. On the MFG website it has Leslie pools as an authorized repair shop. I go there and was told it's 1 month to fix and they didn't have a Polaris freedom in stock. This is why I bought a 2nd from central pools. I buy the 2nd one on 7/21/2025. Used it 3 times. On the 3rd time the unit stopped moving. Same exact error as the first one. Unit broken on 8/2/2025 (11 days). Go to return this piece of junk unit and was told to go pound sand. Argued with the owner for over an hour. I bought the only one they sold last year and the only one they sold this year. But the owner tells me he sells these all the time. He gets his Polaris from Hopkinton MA but doesn't restock a hot selling $1,800 item for 11 days?. The stories this guy comes up with are unreal. He should have been a Science fiction, author. FYI to anyone who cares, this place knows nothing about polaris vacuums. Everything they told me contradicts what Leslie Pools said. Owner wasn't even sure if the battery can be replaced and they can. It was equivalent to arguing with a child. Guy would just bring up other customers examples to justify why your situation or complaint isn't valid all while refusing to take back and return the crappy product to his distributor. He'll respond here saying how it's not his fault why the product broke or how it's not his fault I bought it and blah blah blah. Bottom line is he can 100% send this back to his distributor and is refusing. Unfortunately he's sold a junk product to a business owner who deals with MFG and distributors on a daily basis. He's just a crook

Have a great experience every time I come over Mike is a great help along with the rest of the…read moreworkers

Ronnie is top notch! Our Raypak spa heater was leaking carbon monoxide. Ronnie fit us in right…read moreaway. Ultimately we had to temporarily decommission the indoor spa system while we resolve some issues with venting. Ronnie was super understanding of the change and worked with us every step of the way. He even gave us a refund when we couldn't use the equipment we ordered. He's a real upstanding guy. We're doing our homework to figure out how to get our system up to code. When we have a plan, we will definitely call Ronnie again!

This man is honest and gives great prices for the un-rivaled level of service and knowledge. I…read morehighly recommend Ron for any of your spa needs.

A shout out to the AMAZING customer service I received from Judson ( Willmington store manager) &…read moreNick also Willmington, NC Employee. Both gentlemen explained in great detail how to use the Accue Blue Home device as well as the results & treatment plan . The process seemed daunting to me with great frustration in what levels were out of balance, what products needed to be added, how to add them & in step by step instructions. Judson & Nick were very kind, caring & professional. I plan on going to Leslie's every week to check my results to the store results so I am on track with all that is needed to keep my pool safe and algae free. I can't thank them enough! Matthew from customer service was my telephone support & was super kind & helpful as well.

Purchased an above ground pool package. it was supposed to have "everything" I needed to build the…read morepool. it didn't have the pool cove and was missing pieces to stabilize the walls, caps, and uprights. Sent an email, got a response decently quick asking for part numbers. In the mean time, I had filled out a survey they sent to my email and somebody reached out to me promptly. The next day I still did not get a confirmation of receiving my email, I asked the lady who reached out about the survey and sent her a screenshot of the email hoping she could confirm the guy got my email. She told me (Tuesday) that he got my email and the parts are being shipped out that day. I made it clear that the pool was built to where I could build it and I'm nervous that it'll damage the pool by not being stabilized, if we have winds or a storm. It's a week later and still no parts or tracking information. I called today they told me what I wanted to hear "I will have Perry reach out to you by email by the end of the day today", I said thank you.. no email, no call, still no parts. the pool wasn't cheap, and upon looking into their reviews which I should have done prior to giving them my business.. I'd never have gone with them.

Had a failed pump on my inground pool. Called around and found Bob Branagan. He said he could…read morecome out in two days (actually one day, I requested two) to install a new and far more cost efficient pump. Said he would arrive at 11:00AM and showed up at 10:30AM! Quickly did the work and I will hire him to close the pool next month.

I called Branagan to open my pool when my usual guy moved out of state. He said he'd come "about…read moretwo weeks" from the call, but gave me no firm date. He showed up without telling me he was coming, and took off the cover, shocked the pool and started up the pump. He also pulled up ALL the iron stakeholders, which somehow he didn't recognize we're not meant to come out. Now I have remember where each one goes so put the cover on again? He also moved a rocked from a wall to hold open the gate, but didn't put it back, which is just sloppy. He did not make sure the pump was working (it was leaking out the bottom where he didn't tighten the bolts,) he did not hook up the chlorine pump though it was with all the other pool equipment, and he left trash behind. $350 is the cost of my lesson, that I pass on here for free.

Started off good and just went slowly downhill .... Nice guy, but unfortunately did not know how to…read morehandle the situation.

I could not be any happier with Corey. Excellent priced outstanding communication and service I…read morewill have Corey open and close my pool. Highly recommended

I tried them originally through their introductory furnace inspection. They came out and inspected…read morethe furnace, and said the furnace was fine but our thermostat was broken and they'd replace it for $300. I told them I would do it myself, and reinstalled the original thermostat, which worked fine. 2 months later (in December) the furnace stopped. I called them, they said they would try to get here that day. We waited all day with no response. They came the day after and said they needed to order a part, but could not tell us when it would arrive. Into the weekend, after 2 full days without heat, they said to get heat on the weekend would cost $1200, or $700 if we waited until Monday or Tuesday. We chucked them and called another company. That company said this was a common problem and should have been caught in the inspection. They could come on the weekend to do it for $1000, or do it on Monday for $500. I shouldn't have called back after the thermostat issue, but I sure won't call again, and recommend anyone else also look elsewhere

Technicians arrived on time and managed to fix the leak however, they claimed to have changed the…read moretank parts, but to me they look the same. They charged me 425$ and I'm not sure they did anything but stop the leak. Never again.

Father and son team are great and personable. They were on time and very efficient. They left no…read moreloose ends.

John gave me a reasonable quote and came by quickly and replaced my water heater. I highly…read morerecommend Sostilio and Sons!