They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Ok, I HAVE, HAVE, HAVE to update, now that our baby is installed and running! One thing about…read moreFerrari Pools, Patios and Spas - is that Pools and Spas is not their primary "thing" - their "thing" is the patios. But anything that goes into making a patio spectacular becomes their "thing". We weren't in the market for a "patio" - quite yet. What we were in the market for was a plunge pool. Until we visited a home show, and we priced out pools - and just when we were about to "bite the bullet", a well known company in the North Shore, that ONLY does spas and spa pools, gave us a really good breakdown on how a spa pool would fit our needs/lifestyle at a fraction of the cost of a pool. We embarked on doing research. LOTS of research (we currently own a non heated pool, and the maintenance hasn't been a big deal, so we KNEW what we would get ourselves in to... but $150K pricetag?! um, uh...). Wound up at NES (and you've read my review/experience on that, and subsequently the manager boohooing thinking we were "indoctrinated" by them only to ditch them... nope, they were overpriced and only decided to make a deal when they realized they lost the sale... but I digress). SO!!!!!!!!!!!!!!!!!!!!! Off we go to Ferrari, and got a really, really wonderful cost/benefit analysis on pools (did I mention they do pools?!) and our life style. Actually, they sell few spa's, because patios are #1 and pools #2. Mark and the ENTIRE crew are PHENOMENAL. Ordering, pricing, installation, post installation training and service. PHENOMENAL! The installer tea are a hilarious group of hard working and upbeat professionals. Made everything look so easy. Mike Hunter did the follow up and guided us through all the features. A couple of hours later, we were in getting hydrotherapied and celebrating life! We did our homework - extensive. They offer value, a VERY competitive price withouth any hassle and amazing service! SO HAPPY!

Ferrari pools installed our pool and when we noticed some of our tiles on the inside of our pool…read morefell off and needed to be replaced, they never even returned multiple phone calls from us. They do not support their customers. DO NOT USE THEM!!!

I can't say enough about John and his Company A-1 Quality Install. always in contact. came and put…read moremy pool liner in. Here on time Did a terrific job and went above and beyond going to pool store to find hoses for the filter. Cleaned up every bit of the mess. I highly recommend this Company. Thank you, my liner looks great.

Jon was excellent !!!! He was the only installer that could get me in by July 4th for an 18x33…read moreoval. Him and his crew came Sunday prepped and did the install and were finished by 5pm. His work was perfect and the pool came out great which had to be fit around an existing deck. His price was more than fair and beat every other installer I called . I would highly recommend a-1quality installs.

Very responsive and reasonably priced- will definitely use BSST again if my hot tub starts acting…read moreup again!

Wow, Mike is amazing. He came out to Arlington, MA and diagnosed the problem immediately. He…read moreordered the new parts and then went above and beyond over the last two days to get everything fully working before temperatures plummeted. He has a great personality, explained everything clearly, and was incredibly helpful throughout the process. I am so thankful to have found him. If you are looking around, just call. You will not find anyone better or more professional.

I had a 15 X 30 above ground pool that blew out in May of 2024. I removed the old pool and began…read morelooking for some one to install another pool, same size. I had one guy that started and then disappeared. Over the summer I called seveal other pool installers and they would either not call me back or take one look at it and say they would send an estimate and then disappear. Finally I contacted Pat at SuperiorPoolsMA,com, he asked for a photo, which I sent and he stated he would take care of it and not to worry. Pat and his crew showed up on 10/01/2024, exactly when he said would. By the end of the day I had a beautiful new pool. They were very pleasant and worked diligently. If I could give them more then 5 Stars I would. Thank you Superior Pools. Julie B.

Pat and his crew installed my new pool on Wednesday 6/15 and did a fantastic job. The pool looks…read moregreat nice and level. I would highly recommend them for the job, they work together as a team and get the job done right and in 1 day. Mike G.

Alex has been great over the last few years in providing service for our pool equipment (including…read moreinstallation of a new heater), and for doing opening and closings. I have had truly terrible experiences with two other pool companies in the area, and USA Pools has been a pleasure to deal with!

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

These guys did a great rehab on my 35 year old pool - replaced & upgraded the equipment,…read morereplastered the surface - all in time for swimming! I've put them in charge of our weekly & seasonal maintenance from now on. Friendly, prompt and they know their business. Just waiting to get through the whole season to give them five stars.

Justin from Lucky Duck Pools did an outstanding job, and I couldn't be happier with the service. He…read moreshowed up on time, was very courteous, and clearly knew his stuff. It was obvious right away that he takes his work seriously and has a lot of experience. He didn't just do the basics--he made sure everything was in top shape and took the extra time to point out a few things I should keep an eye on. I really appreciated how thorough and detail-oriented he was, as well as how easy he was to talk to. It's refreshing to have someone reliable and professional taking care of my pool. I highly recommend Justin and Lucky Duck Pools if you want quality service you can trust!

They were really efficient in my snow removal of my driveway and porch. The price was very…read morereasonable. I was extremely happy with their work.

Service was thorough I'm handicapped. My driveway and…read morewalkway was perfectly dry when they finished salting and I thankfully did not have to worry about falling

Working with their local team Coversafe Southeast LLC -Jenn and her team were very responsive when…read morea bushing failed while still under warranty. She kept me posted on part order while also providing instruction on how to manually open cover so we could access pool while waiting on parts. Her team was efficient and professional and made the repair in addition to answering questions about recall and revised install. Our cover now works even better and smoother than it ever did. Kudos to Jen and the Southeast LLC team.

Great product, great service. Reps were smart, hardworking, helpful. Product is a lifesaver --…read moreautomatic pool cover keeps pool clean, warm, safe.