Heritage pools was the only pool company willing to finish our pool when another pool company just stopped answering calls for 5 months. Heritage pools was prompt, they came out when they said they would, informative. We only go to Heritage pools for anything we need for our beautiful pool. They open and close our pool every year. read more

$450 for a pool opening and one of the worst customer service experiences I've had in years. The pool was left green, the walls were not cleaned, the water level was so high that the skimmers couldn't function properly, the pump schedule wasn't set, and the grounding wire for the pump wasn't even reconnected. We had severe thunderstorms that very night. That level of carelessness is completely unacceptable from a professional pool company. Before anyone says, "Pools don't clear overnight," I understand that. I've owned a pool for years and have both opened it myself and hired pool companies. A green pool on opening day isn't the issue. The issue is that there was little indication that enough had been done to start the recovery process. There was virtually no chlorine smell, little to no improvement after the opening, and when I questioned it, I was simply told that chemicals had been added. What really turned this into a one-star review was the response from the company. Instead of addressing the concerns, I was met with excuses, dismissive answers, and a rude attitude. The woman I spoke with repeatedly talked over me and raised her voice. There was absolutely no interest in understanding the concerns or making the situation right. I was also told that they "don't clean pools." If that's the case, then what exactly does a $450 pool opening include? Removing the cover, installing the railings, and leaving the customer with a swamp? If the pool was exceptionally green and required additional chemicals beyond what was included in the opening, then tell me. Call me. Explain the situation. Give me the option to approve the additional cost. Don't leave the pool looking terrible and then act like that's just how it is. I genuinely cannot imagine how this company gets repeat business. The condition they left my pool in was unacceptable, and their response afterward was even worse. One final note: they require payment before the work is performed. Looking back, that should have been a red flag. I paid in full before they ever touched the pool, and once the work was done, there seemed to be very little concern about whether I was satisfied with the result. The attached photos were taken approximately 24 hours after Heritage Pools completed the opening service. The pool had been circulating continuously during that time and the photos accurately reflect the condition in which the pool was left. If removing the cover, installing the railings, and leaving your pool looking like a swamp sounds like a $450 pool opening to you, then this is the company for you. If your expectation is that a professional pool company will properly open your pool, communicate with you, and stand behind their work, I would strongly recommend looking elsewhere. read more

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Great place to do business, very helpful with problems and service. I would recommend this place to anyone owning a pool.

Heritage pools installed my new liner just in time for summer!! A big thanks to the liner crew and a shout out to Tim for resurfacing my stairs, they look brand new!! Tim was excellent to deal with with great communication, highly recommend Heritage Pools in Sutton MA read more

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We had a new pool liner put in,great staff,service and quality! Highly recommended Heritage read more

Heritage Pools - Liner - Pool & Hot Tub Service Near Me - Sutton, Massachusetts

We have had Heritage for our inground pool for many years Used to be 5 star. Always very happy with their work. However, now under new management, service is beyond terrible! We have been waiting since the first week of May for repairs caused by Heritage crew that closed the pool last fall. They accepted responsibility and promised prompt repair, 2 months later nothing has been done and they do not respond to phone calls. read more

Have used Heritage for my in-ground pool for 10+ years. They've consistently been helpful and of good value for their products and services. read more

called and spoke to the owner inquiring about some service work. the person identified them self as Paul and that is when the call went bad. he indicated that they have never been out to service my pool and when I asked if they were accepting new customers much to my surprise was old asked why I didn't do the work myself and that I should fill the pool with dirt. assume that they are unable to find staff and Paul took his frustration out on me. if you are looking for reliable and courteous service would not recommend this shop. read more

***STAY AWAY!*** I bought a home that had a pool was serviced through this company. This year I had my first mishap with them in which they schedule my pool opening, confirmed that a crew would be coming to my house in which I took time off of work to be there and when I get to my house at the time they were supposed to be there no one shows up, since no one called me back I gave them a call and was told no one would show up, I was upset and was told by Paul the owner that "the world isn't perfect" I was upset because no one called me and I had to call in to find out. Fast forward two weeks later after they finally opened my pool I put an order of a heat pump, gave the owner my card # and was told they needed a $400 deposit to which I agreed, two days go by and my card isn't charged, knowing their level of organization I called it and spoke to a woman that got my card # again and charged it later that day, I was promised that this would be installed within three weeks, those three weeks go by and I am not given an update, once again I call after a month of the initial charge and ask and was told that the pump is in a truck on its route to Massachusetts, it should be in the state through the weekend and I would be given a call early the week after to schedule this installation. Well I was given a call today and this woman on the phone said she is calling to schedule but cannot give me a time frame, could be anywhere between 9AM-6PM, mind you this is a week day and for a system like this someone needs to be home to learn how to manage it, I proceed to ask her if someone can send me a video of it and she said the installer who will be working on it cannot do that so she put me on hold to find a solution, she comes back on the phone and says that actually she made a mistake and the heat pump is still in Florida, I then ask her If i was lied to, she immediately transfers me to Paul that like always answers with an attitude in goes on to lie about what he just told me otherwise three days before. If you made it this far, my advise to you is stay away from these people, they do not know how to treat a costumer, lie to your face and are unapologetic about their mistakes, horrible company from top to bottom. They have lost my business and I am sure I will not be the last one. read more

Always friendly and helpful. Knowledgeable Staff. Won't sell you chemicals you don't need . Recommend them highly! read more

Started using Heritage Pool in the summer of 2020. They found a bent return line and installed a temp line to get us through the summer. They also recommended a variable speed pump to replace the current pump we had that was way too much horsepower which affected water flow. Installed the variable speed pump during the summer and came back and installed a new return line in the fall. Paul has come out and made a few visits to help with vacuum issues and has always been professional, knowledgeable and extremely helpful. Have learned many new things from him and we have had a pool for nearly thirty years. Highly recommend Heritage Pool and glad we found them. read more

Carter n Nick were great and helping at our pool . Smiling faces throughout ! Recommend them to all read more

unreal!! I have spent 3 years with 3 different companies working to fix my pool. replaced 2 filters and 2 motors in those 3 years - paid way too much service call money and spent countless wasted hours watching these guys do nothing. Or showing up late if at all. My pool has been running on about 30 % strength. Good enough to get by and bad enough to make me angry! 1 call to heritage and they showed up while I was at work. My pool is running like a champ! They followed up to tell me the problem (huge clogs in the pipes) that they cleared. We still may have cracks in the underground and that will be repaired. For now we are at 85% (feels like 100!) The woman that answered the phone and the owner were both very nice according to my wife. It's a pleasure to work with nice folks. I have found my pool company. I probably shouldn't post this because I don't want the secret to get out. If you have a pool problem...this company is the answer to your problems! read more

After going to a few pool companies closer to home and paying way too much and not getting the level of expertise and support I expected, Heritage Pools was recommended to me. Although they are located about 25 minutes from my home, I gave them a shot. That was about 20 years ago. I've been happily doing business with Heritage ever since. Over the years, I've gotten to know Paul and Laurie and crew pretty well. Over these 20 years, we've saved and upgraded our pool with a loop-loc cover, a new liner, a heater, new return line, new variable speed filter and the usual seasonal maintenance. And, they have always and continue to offer incredible service. Most recently, this season we were doing improvements to our pool patio that required some work from Heritage in conjunction with the patio company. The sequencing of work could have been a scheduling nightmare with variables like the weather and available staff among not just the two companies, but also our landscaping company. Amazingly, all worked out well including the incredible work ethic of Heritage's field team. A team of four came to do the work on time and with weather threatening it's completion, they were sure to come back as soon as it was safe and finished the job well and with time to spare for the next part of the project. Like my friend recommended them to me 20 years ago, I highly recommend Paul, Laurie and the team at Heritage for all your pool needs. read more

Heritage pools has never steered me wrong. They never over sell me on items and are quick and responsive to any phone calls that I make. I was referred to them by my plumber and I am never going anywhere else! read more

I highly recommend Heritage. Excellent service. Technician was on-time, very knowledgeable, professional and friendly. Most importantly, they are honest and reliable. Prices are very reasonable. We will use Heritage for all our pool needs in the future! read more

These guys are the best!! I've been using them for 5 years and they'd been servicing the pool at my house for many years before I was there. They open and close our pool every year, and do whatever regular maintenance necessary. Last year I wanted to install a heater. I'm in the plumbing and heating world so I have some connections. When I asked them if they could pipe it for a heater because I got a good deal on one, the gentleman I was speaking to asked if he could have a shot at selling me the heater. And since I'm in the sales world, I gave him a shot. Well, they installed it for less than what I was going to pay for the heater itself! This year the heater needed to be started up. (Yes, it took me a year to dig the gas line trench). When I got home I noticed that they improved upon my install, all by themselves. They fastened the wire to make it more secure. They did that because that's how they would want it so that's how they want their customers to have it. They did that on their own, at no charge. How many people with pools can say "I love my pool company"? Well we sure can!!! Lifelong customer here. read more

We bought our house 3yrs ago and it was under forclosure. When we bought it we were super excited about the pool in the backyard, even tho we knew it needed work since the house had been vacant for over a year. This summer we finally decided to fix the pool.... after calling several pool places, Hertitage was the most affordable. We had heard some great things about them so we decided to go ahead and move forward. The owner was very "real" with us, letting us know what he personally thought was a waste of money and not worth our time. Even though he could have made more money off of us, he was honest. We liked that. Since the beginning of the summer was a wash out, we were not able to start the pool till after 4th of July, which we were disappointed about, but Heritage really pulled thru and got it up and running as soon as possible, and RIGHT before our week long heat wave! Doug, their service manager is an A+ employee! He has been by our house several times now to help us get use to balancing our chemicals and working our filter. He does not hesitate to jump in the pool and check on something (we thought we had a rock under the liner!) and he checked it out and smoothed it out, (it was just a dirt pebble and crumbled when he pressed on it!) They made sure that everything for our pool has been in working order and we could not be more pleased with their customer service and efforts to ensure that we are happy and enjoying our new pool! We will continue to use them for all of our aquatic needs! Heritage, you have gained a life time customer! :) read more

Very knowledgeable, and friendly owners and staff. Quick service to install my new liner in my new home. My family and I could not be happier. Attention to detail, fast & friendly service at great prices should make Heritage your choice. Thank you for guidance, support, it was greatly appreciated. read more

Had a pool with an old liner that needed a vinyl liner replacement. Contacted this company 3 times by phone and then stopped in 3 times attempting have my pool looked at and to obtain a written proposal to replace the liner. Although owner appeared to be interested in the work, explaining in person in detail what would be required and related costs, never followed through with a proposal to do the work. I will never attempt to do business with this company again. read more