BP Pools

I discovered Splashy Pools and Spa after my existing pool service told me they didn't perform a…read moreone-time cleaning during my pool opening which unfortunately, my pool badly needed. When I called Splashy Pool, they responded to my call right away and immediately scheduled an appointment within a day. The technicians did an excellent job vacuuming and brushing the liner, testing and balancing the chemicals and informing me of any follow-up actions I should take, all at a reasonable price. The techs were experienced, professional, friendly and careful and worked in extreme heat conditions. I was fortunate and grateful to have hired this company and wished I had found them sooner. Without a doubt I will be hiring them again in the future to open/close my pool.

they took my money and didn't service the pool. What else do I need to say to get my point across?…read more I don't trust this company.

Wicked Pool Service

Amazing team! Great communication, smart and knowledgeable. This team helps explain what to do, how…read moreand when! Super friendly and thorough. Highly recommend

Have had 3 services, including a repair and equipment upgrade by Wicked Pool Service. Each time was…read morean exceptionally pleasant experience. I felt that the team was very invested in providing top notch service. Will definitely continue to use and support the business.

Living Waters Pool and Spa service

We had a complete disaster on our hands. I purchased a custom-built 6ft tall cedar hot tub to use…read moreas a hybrid therapy pool/spa. Several contractors worked on the project. Let's just say mistakes were made and we experienced a lot of confusion and many delays. After about a year with little progress, I was having difficulty finding anyone trustworthy, who was willing to do the necessary revisions to complete the installation. To say I was desperate would be an understatement! Jason from Living Waters came to check things out and asked all the right questions. I could immediately tell he was an honest guy running an honest business. I was comforted by the fact that he was obviously knowledgeable about hot tubs in general. He could see that we were in a bad situation, but was willing (and able) to be creative, get his hands dirty, and do what was needed to set things right for us. Once I hired Living Waters there were no more surprises and no further delays. Jason has an extremely versatile skill set, which enabled him to address various little problems, which I would have assumed were outside of the project scope. He communicates better than any contractor I've worked with, constantly keeping me updated on progress and clearly articulating any hurdles he anticipated, while at the same time providing assurances that we were on track and on schedule. We had our first soak last night, and couldn't be happier.

Jason at Living Waters was responsive when I reached out and within a few days he was here. Spa…read morecirculating pump died but he diagnosed and replaced the pump in about a hour. Pricing is what I was expecting.

MacLachlan Pool & Spa Service

(13 reviews)

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

21st Century Pools & Spas - A BioGuard Platinum Dealer

4.1

(13 reviews)

My hot tub sprung a leak. Chris the tech was super responsive, quick, fixed it for a fraction of…read morewhat another company had quoted me. You guys have a life long customer in me.

We bought an above-ground soft sided pool from 21st Century about 5 years ago and opted to go with…read morethe salt water which is amazing. This year we did have some problems with the legs that hold it up as they were corroding. We are very happy with the replacements that were installed. The crew that came were efficient and professional (I'm sorry I don't know their names). A second problem arose with the salt mechanism and again we got excellent service. Mike made 2 separate visits and was very helpful in answering our questions. He worked in the crazy heat to make sure everything was operating correctly and double checked it all. Thank you Mike. We have had good responses from the office and service manager whenever we are in need.

Frankenstein Pools

(10 reviews)

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

JPS Pool Service

4.4

(7 reviews)

Josh and his team are great..no matter what the issue is Josh has a great and affordable solution!…read moreIt's always good when you have a company that is friendly, courteous and professional and that is exactly what JPS is!

I was a longtime customer of a bigger company in the area, and needed my pool opened on short…read morenotice. The other company didn't return my calls and whenI got ahold of them they quoted me 6 weeks. I found JPS on yelp and decided to take a chance. I couldn't be happier. Josh came by the next day and accommodated me on short notice. He he gave great advice on maintenance, is extremely responsive, and the quality of his work is consistent and top-notch. He has a great team and I am very happy with the decision I made. JPS is a great example of how to run a business. Vlad

Ken's Pools

We switched to Ken's Pools three years ago after poor customer work and customer service by our…read moreprevious company. Ken and his team are knowledgeable and professional. They show up when they say they will for our weekly cleanings and they understand how our pool and spa work. They are very responsive whenever something isn't working properly -- Ken or someone on his crew often show up the same day (even on Sunday) to try to resolve the issue. Our pool has never looked or worked better. I've recommended Ken to a few people and will continue to do so!

Saw a Ken's Pools white Chevy silverado driving recklessly and endangering other drivers on I-90…read more Would never want someone like this working on my pool. They seemed to purposefully have the pool vacuum covering the license plate too, conveniently.

New England Spas

4.3

(14 reviews)

•$$$

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Two Brothers Tree Service & Landscaping

(5 reviews)

This year we had the pleasure of working with Henry again. Our yard was very overgrown and we…read moreweren't sure exactly how to make it look good, but we gave Henry a budget and free reign to do whatever he thinks would make the yard look great. I was absolutely astounded at the transformation he was able to perform! I never could have imagined how beautiful everything could become for an extremely reasonable price. The before and after pictures speak for themselves. I look forward to working with him more in the future as we continue to beautify everything.

What a supreme privilege it was working with Sandra, Dextre and his crew for the removal of two…read moretrees. They were extremely professional; thorough from start to cleanup. The quote in writing with proof of insurance was emailed within an hour of Dextre's first visit. Time for removal was established and kept as promised. The 6 man crew arrived 20 minutes earlier than promised on removal day, they set-up and an hour later all the wood and debris had been completely removed. The whole experienced went flawlessly at a fair and affordable price. Do not hesitate to give these folks a call, their service, response time and professionalism is exemplary!!!

NXT Landscaping & Tree Service

(6 reviews)

NXT was very professional and the crew did the job expertly and efficiently. My wife was very…read morepleased and impressed. Highly recommend.

Great service, great value. Cleaned up after themselves. Worked with me on what i wanted done and…read morehow. Great yeam.

BRL Landscaping

They helped me when I couldn't get out and they were fast. They genuinely care about people and…read moreunderstand their situation. I highly recommend this company! MBENNETT

From the owner: With over 12 years of experience BRL Landscaping provides the best quality landscaping in the area…read more Free Estimates Available. Call for Appointments.

Willow Farm Landscaping

30 years of working with Willow Farm. Experienced, professional and immediately responsive. Every…read moretime! Nicest people.

R Faith Enterprises

Very disappointed in the job Brandon Chaffee did on a simple clearing of a banking job so I…read morethought,? I wanted to be done at my home with a myriad of other work. deck redid, a new lawn, and waterfront restoration all pretty big labor-intensive jobs.was told by him he could do everything ..... I started with an embankment clearing job I wanted to be cleared he and his crew worked for 5 hours! and they were done for the day but not the job !!!! also changing the day coming thur a text annoyed I worked thur this change however his day started at about 1030am work was nilly willy with poor planning and lack of leadership of his crew he left a mess and the job incomplete. ., some to my fault as I wasn't specific enough about what I wanted to be cleared eye-roll, nor did I look before he left after payment so I had to pick up some remaining debris and it's still not complete so I called him to ask if he could give me an estimate to finish but when I wanted to talk specifics about it he got defensive and argumentative before and after I called I asked if he could give me an estimate for a whole day it was a bigger job than I think he estimated and one I didn't want to do myself why I was paying to complete it but I still wanted it done and be more specific and even pay more than I already spent he felt his work and time was good enough ? I guess all he wanted was a 5-star review but not to complete the job to any kinda satisfaction so I would have a detailed conversation with him or you will have to put on baby gloves to deal Brandon Chaffee to get any project you will want to be completed at your home DONE! he's the type that will throw his hands up and go and leave your property a mess as he wants to come n go on his time not yours so beware. I have to find and go with someone else an adult to complete and do the rest of the work I would like done at my home .

R Faith was amazing to work with. Incredibly responsive, professional, and collaborated with my…read morevision for my yard and driveway. Price was better than competitors for great quality work. They also helped out in installing a mailbox for free, which I had been putting off for years. Highly recommend!

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2 reviews that are not currently recommended

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James C.

83

5

7

3 years ago

We searched several companies to help with our pool liner. It was in very rough condition and we did not know much about having a pool in Massachusetts. When having a conversation with the owner, I felt that we were in good hands. The pool needed some additional repairs in order to install the liner and get in working order. BP Pools was knowledgeable and had no issues correcting the problems. They were able to repair leaks, replace missing parts and get our pool going with all systems running properly within the day. I want to thank Barry, Jared, Ben, Scott and Bill for exceeding all expectations and being reliable and professional throughout the Job. read more

Jeremy K.

0

1

0

9 years ago

I worked with BP Pools after trying several other local companies. To call what he focuses on "customer service"is not giving enough credit - he treats you like family. Not only did he figure out what was wrong when no one else could, he also took the time to explain what was wrong thoroughly, and happily. I will never use another pool company again - we've found our Pool guys :). read more

BP Pools - poolservice - Updated August 2026

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Stellar Pools

(5 reviews)

Called this company to repair a pool liner that had come out of the track. They arrived and said I…read morewould need a new liner. I was leery since the only thing wrong was the liner was out of the track , no rips .. but agreed to have them install a new liner since I could not get another company out to look because of the pandemic and the other companies were all booked out. So this company looked at my liner in June and installed at the end of the season in September then closed my pool. This cost me over 3,000 to have this new liner in. The following season I opened my pool and the new liner this company installed had fallen out of the track in the same exact spot as the old one and was leaking on the bottom!!! I called them they came out and used flex seal to stick my new 3,000 liner to the wall of my pool ! This is how he fixed it ... oh and when they installed the new liner they took my pool apart wrong! The post and rails were a mess the next season when we took the cover off ! They actually hade the nerve to tell us never call them for repairs again because we didn't pay them 30 dollars for flex seal !!!! We had to take down the pool and install a new pool!!! NEVER use this company !!!

Stellar Pools did an amazing job installing our 24' foot above ground pool! There is not 1 wrinkle…read morein the liner and the bottom is so flat and smooth. Arrived at our house at 7:30am and the job was completed by 3:00pm. Would highly recommend them! Very professional and responsive to texts. So happy with their work. Lisa from Shirley.

Sapphire Pools

This company took my money and then disappeared with my 30k refusing still to give it back and…read morecreating lies about me. They did not contact me in any way and I am out 30k. TERRIBLE STEALING DISHONEST DO NOT TRUST DO NOT USE DO NOT RECOMMEND. I own a business and was getting a pool for that business. I never received my money back or a product. When I pushed them about when install would be, they told me to call which I did and then they stopped responding. SKETCHY!!!

Glad I finally found a great pool company. They're honest, very knowledgeable and their prices are…read morefantastic. Highly recommend to anyone looking for installation services.

413 Pools

I highly recommend 413 Pools for pool services. This past summer, our inground pool was…read moreconsistently the cleanest it's ever been since we've moved into our house 5 years ago. We previously used a large pool cleaning company and we had to regularly run our pool robot. This past summer, our pool robot was basically on vacation. We only used it to pick up a couple of leaves stuck at the deep end of our pool. Also, with the previous large pool company, we had different people come by each week but with 413 pools, Derek and Steve were the only ones who came by. They were good with communication, showed up when they were supposed to, always very friendly and answered any of my pool questions. What was also great about 413 pools is that we were not stuck with a weekly cleaning contract for the summer (this can be a problem if your pool ever needs unexpected repairs/liner tear)! If we didn't want a cleaning bc we were away, we could have just skipped a week. They also did our opening and closing. Lastly, their services were reasonably priced and saved us some money this year. Thanks again, Derek and Steve!

413 Pools/ Derek was an utmost professional! He was very knowledgeable about all things associated…read morewith pools!!! He was very reasonably priced with excellent quality of care!

Frankenstein Pools

(10 reviews)

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

Superior Pools & CONST

3.7

(9 reviews)

I had a 15 X 30 above ground pool that blew out in May of 2024. I removed the old pool and began…read morelooking for some one to install another pool, same size. I had one guy that started and then disappeared. Over the summer I called seveal other pool installers and they would either not call me back or take one look at it and say they would send an estimate and then disappear. Finally I contacted Pat at SuperiorPoolsMA,com, he asked for a photo, which I sent and he stated he would take care of it and not to worry. Pat and his crew showed up on 10/01/2024, exactly when he said would. By the end of the day I had a beautiful new pool. They were very pleasant and worked diligently. If I could give them more then 5 Stars I would. Thank you Superior Pools. Julie B.

Pat and his crew installed my new pool on Wednesday 6/15 and did a fantastic job. The pool looks…read moregreat nice and level. I would highly recommend them for the job, they work together as a team and get the job done right and in 1 day. Mike G.

Cabana Boys Pools

I can't say enough about the Cabana Boys -- honestly, even the name deserves 5 stars…read more They've been opening and servicing my 20x40 in-ground pool for the past few years, and they are always fantastic. They show up on time, keep their word, know exactly what they're doing, and somehow make pool ownership feel far less stressful than it should. In a world full of "we'll be there sometime between Tuesday and never," these guys are reliable, professional, hardworking, and genuinely kind. Every question gets answered, every detail gets handled, and the pool always looks amazing when they leave. At this point, they're basically the boy band of pool service. Forever my Cabana Boys. Highly recommend!

Splashy Pools and Spas

3.7

I discovered Splashy Pools and Spa after my existing pool service told me they didn't perform a…read moreone-time cleaning during my pool opening which unfortunately, my pool badly needed. When I called Splashy Pool, they responded to my call right away and immediately scheduled an appointment within a day. The technicians did an excellent job vacuuming and brushing the liner, testing and balancing the chemicals and informing me of any follow-up actions I should take, all at a reasonable price. The techs were experienced, professional, friendly and careful and worked in extreme heat conditions. I was fortunate and grateful to have hired this company and wished I had found them sooner. Without a doubt I will be hiring them again in the future to open/close my pool.

they took my money and didn't service the pool. What else do I need to say to get my point across?…read more I don't trust this company.

Piermarini Pools & Patios

They did an excellent job installing our new vinyl liner in our 16x32 in ground pool.read more

Buyer beware. We have one of their pools and when we need help with pool openings and when we…read moreneeded help with pipe leaks they refused to come and even look at the problem. Customer service said they are too busy with problems with new builds and opens. We had to hire someone else to come look and fix the problem. It took like 15 minute! We are so disappointed with their customer service.

J C Pools