This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

As we close our pool for the 10th season, we once again had wonderful service and not one…read moredissapointment by Greg and the technicians at True Blue Waters. This wonderful company has consistently provided excelent service at reasonable prices for all these years. Not once have we been disappointed! All we have had to do, with our inground pool is enjoy it! True Blue Waters has my higest recomendations!

I had this company close my pool last year and asked them recently to dismantle my filter and hose…read moreit down because it was clogged and there was no force coming out of the Jets. During both experiences, the swrvice person was a little condescending and not proactive about telling me what they needed me to do before they came. They called to tell me the filter was cleaned and my jets were producing ripples which was great. I also asked 2 quick questions before we hung up and because he didn't know the answer because he didn't service the filter he had to hang up so he could get a hold of his guy. When I got home it didn't look like the filter was hosed down and there was no force coming out of the Jets. When I called him to tell him this he had an attitude about me not having powder readily available at my house (they should have ur with them) and that I asked too many questions and they could not have their guy turn around and come back to their house to check something or else they have to pay him another $50. When I asked additional questions, he said... We've already been through this to her three times already. So because of the condescending attitude towards me and the fact that I don't think they cleaned my filter but yet took my money they will not get business from me going forward.

Kudos many times over to Underwater Pool Masters. I purchased a home in Hopkinton in 2011. UPM had…read moreperformed the pool inspection that summer as part of the home purchase. I live in Hopkinton which is a little outside of their normal service area - so when another pool company left me hanging because this particular pool was "too much work" (it has a spa, heating system ) - I was truly stuck. I called Steve White (the owner who had performed the inspection) a bit embarrassed that I had even listened to the urging of my neighbor to go with the other pool company for the opening and explained to him what happened. He was as gracious and re-assuring as one might be. What a relief and what a class act. They came down, got the pool, spa and heater up and running without issue and without any complaints that it was "too much work". I am forever grateful. Steve, Phil, Eric and Lisa (I hope I am not leaving anyone out!) go so far above and beyond that they feel like old friends. I mean that. Little things...tile replacement, filter and pump issues, troubleshooting questions are never seen as an annoyance. In an era where service is not what it used to be, they're a breath of fresh air. They simply have a customer for life.

I'm sorry to say that my experience with this company was not good. I had a date for opening up my…read morepool. No one showed up. I called and was told that I didn't have an opening set. I gave her my invoice number. I'll talk to them. Eventually the next week they came. Came and went quickly leaving the cover in a ball on the side of the pool. The pool was a mess. After opening my pool which did not include an initial vacuuming the pool is unusable. Several problems developed as the pool was left filled with debris. The the cover was removed and debris was dumped into it. I called about this. I was told wit was my responsibility to clear the cover off. When I booked the opening I asked if I had to do anything. The woman said no. My calls for help were not met. I was told no one could come to look at it for at least a month, a month !!! Totally unacceptable. I sent an email regarding my dissatisfaction with the situation to them. Perhaps the owner Steve never saw it. I was happy with his service. I purchased the new sand filter at his advice last year. Despite the fact that I bought this expensive lovely filter from Underwater Pool Masters less than a year ago I can't get them to service it now that it's not working. No one ever got back to me. They did however cash the $300 + check for it.

They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

Jason came and installed a new liner for my in ground pool. Below are the key things you should…read moreknow: * Fair price * Quality work (he genuinely cares about doing a good job) * Good communication * Very nice and easy to deal with. I would highly recommended Jason if you are looking for help with your pool or spa.

Jason Walker is not only a great guy, but he goes above and beyond to help out. We have an Intex…read moreinflatable, hot tub that no one would fix, especially during the height of pool season, but Jason found time for us and fixed our hot tub. We highly recommend Walker Pool and Spa!!!

so whenever i call they NEVER pickup as my # is based out of CA but i live in MA so that sucks (but…read morei understand) however today i called and didn't get an answer so off to Amazon i went - and fortunately for me that worked out as i'll get my leaf skimmer tomorrow and it's cheaper than the exact one they sold online (with store pickup) so yeah! Aside from this - i go very infrequently as i have a salt generator for Cl but when i do go, the guys behind the counter are very good - esp. the older gentleman who speaks my language (1980's english and IS NOT tied to his cellphone) i will proabably head back in store in about a month from now but i was surprised by amazon.

From the owner: Leslie's is your trusted neighborhood pool store in Shrewsbury, Massachusetts and a go-to…read moredestination for all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

Very responsive and reasonably priced- will definitely use BSST again if my hot tub starts acting…read moreup again!

Wow, Mike is amazing. He came out to Arlington, MA and diagnosed the problem immediately. He…read moreordered the new parts and then went above and beyond over the last two days to get everything fully working before temperatures plummeted. He has a great personality, explained everything clearly, and was incredibly helpful throughout the process. I am so thankful to have found him. If you are looking around, just call. You will not find anyone better or more professional.

Best pool service across all surrounding towns, hands down! Friendly, knowledgeable, efficient, and…read moresuper helpful. (We used a different company in a neighboring town for years and although they did the job, dealing with them was super stressful 85% of the time.) We were so thrilled to find Pools and Cues, and would give them 10 Stars if we could! We had a lot of questions when we went in and they went above and beyond explaining things, gave us printed information, and wrote things down for us. They always fit our seasonal pool openings and closings into their busy schedule with a smile. They're easy to communicate with and they make it easy and effortless to pay them, which is a big deal if you're busy and want less complications in your life. We wish all local businesses could operate this smoothly. If you're looking for pool service, this is the place. They are exceptional.

I have done business with this company for the past two years, bringing water samples in and…read morepurchasing chemicals, and even a robotic vacuum last summer which cost hundreds of dollars. I had them come on 2 occasions last summer to help with a service need, both times was changed 90.00 and the problem wasn't fixed. In October I paid them to close my pool and heater. During this process they damaged a part of the heater. When I went to have them open the pool this spring I found the pool damaged due to the pool not being closed properly. I have asked them to take responsibility and they refused. I didn't keep a copy of the bill to close the pool, however I have 6 adults who were here to witness them coming. I would not trust them to do anything with my pool in the future.