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    Leslie's Pool Supplies

    3.0 (1 review)
    Closed 9:00 am - 6:00 pm
    Updated a few days ago

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    Services - Leslie's Pool Supplies

    Pool installation

    Pool remodeling

    Pool repair

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    3 years ago

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    New England Spas - Endless Pool from New England Spas in Shrewsbury MA!

    New England Spas

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    This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

    On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

    Underwater Pool Masters

    Underwater Pool Masters

    (14 reviews)

    I'm sorry to say that my experience with this company was not good. I had a date for opening up my…read morepool. No one showed up. I called and was told that I didn't have an opening set. I gave her my invoice number. I'll talk to them. Eventually the next week they came. Came and went quickly leaving the cover in a ball on the side of the pool. The pool was a mess. After opening my pool which did not include an initial vacuuming the pool is unusable. Several problems developed as the pool was left filled with debris. The the cover was removed and debris was dumped into it. I called about this. I was told wit was my responsibility to clear the cover off. When I booked the opening I asked if I had to do anything. The woman said no. My calls for help were not met. I was told no one could come to look at it for at least a month, a month !!! Totally unacceptable. I sent an email regarding my dissatisfaction with the situation to them. Perhaps the owner Steve never saw it. I was happy with his service. I purchased the new sand filter at his advice last year. Despite the fact that I bought this expensive lovely filter from Underwater Pool Masters less than a year ago I can't get them to service it now that it's not working. No one ever got back to me. They did however cash the $300 + check for it.

    First impressions are very important, i called to ask a simple question and the tone from the lady…read morethat answered immediately made me want to take my business somewhere else.

    Oasis Hot Tub & Sauna - Invoice PAID in full for a product that was sold from under us !!

    Oasis Hot Tub & Sauna

    (23 reviews)

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    I am a first time Oasis/Bullfrog customer replacing a (competitive) hot tub from another local…read morebusiness. Short version--nothing compares to the Bullfrog spa from quality, design, ease of use, and maintenance. Do the homework and you are likely to conclude the same. As important, nothing comes close to the incredible sales and service support I receive(d) from the Oasis staff. I have rarely experienced this level of service in recent years. Oasis is focused on customer needs and satisfaction, and I am confident (and have already experienced in the first two months of use) that if I need assistance or have a question, they are not satisfied until I am! If you're looking for a quality spa, look no further as the real value is the peace of mind, once installed, knowing you have a group of professionals still eager to serve you. Many thanks to Steve and Justin, and the entire Oasis team!

    Extraordinary service from Oasis. I have purchased three (3) Hot Springs Spas from Oasis over the…read moreyears. Today I needed real tech support on my 11 year old Hot Springs Spa that is on a remote island. I thought I would be out of action for days! Justin from Oasis's service dept called me. We jointly executed a complex re-programming task including adding a disconnected jumper wire that needed to be connected to replacement controller board (installed by a non-Oasis third party). All done via phone and FaceTime. His help was flawless. 17 mins total time. Worth a fortune. Back up and running for a weekend of guests. Here is one of my lifetime rules. Buy quality products with excellent service and support. Oasis fits the bill. Give them your business and you will enjoy the benefits. Oh, did I say this was NO CHARGE on an 11 year old unit?? Kevin C

    Leslie's Pool Supplies - hottubandpool - Updated May 2026

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