I've been using Koopman Lumber for over a decade, I'd describe them as a boutique hardware, paint…read moreand lumber store. They are much smaller in scale than a Home Depot, but offer more personalized service, and a faster and easier solution for most related needs. For example, when I purchased a gas grill from them, it was assembled and delivered on the same day of my order. They delivered it to my deck, ready to go. I needed to match a ten-year-old outdoor trim paint for my deck and didn't know what color was used. Not only did they scan it for a perfect match, but they also provided a free paint sample can (see photo) so I could test it. They provide one free paint sample per month if you're in their customer loyalty program. You can't get everything here, but you can get most things, and find them faster and easier than the giant box store alternatives. It looks like they are only located in Massachusetts, with 11 locations. I will return.

Knowledgeable,helpful & pleasant.... What a combination! Exactly why shopping at small businesses…read moreis the best!!

The best. Very seldom what i need is not there. People are great, too…read more My review is too short. Nancy bakes treats.

Okay, this hardware store really rocks it out in the category of friendly, helpful customer…read moreservice. They also seem to have just about whatever you're looking for to finish that home project that you may be working on at the time. Copper cleaner, paint, grout filler, stain, brushes, spray paint, wood, nails, bird seed, cleaners, and so on. Chances are, they'll have it. Convenient location and great off-street parking. A few times that I happened to stop in they also had homemade desserts made by the owner at the front desk! So stop by in the afternoon if you're feeling a need for a sugar-hit while you're picking up paint, nails, or whatever at their store. I can't guarantee they'll have a treat, but then again, they just may. It's pretty clear why they've been in business so long.

Great store and staff Very helpful and superior product…read moreknowledge. So much more convenient than the box stores and their prices are great.

Absolutely love this place. I had online delivery sent there and while not as fast as 2 day Prime I…read morewas not in a rush and whole lot cheaper. The woman working there was so very helpful and very nice. Not a big place but they have so much and do a lot of things in such a small area. Would definitely go back. Wish we had a store like this in my town.

They combined the old Aubuchon Hardware and Hometown paints into this brand new new location in the…read moreHorace Mann Plaza. It is very nice. There is a lot of space, and they fill it with a wide variety of merchandize. The paint department is very nice, and there is a good sized are for home decorating. Service is good, and they do have a rewards program. It is cleaner and much nicer inside than one of the big box hardware stores, and it is worth giving them a try. There is plenty of parking on each end of the store, and a variety of other retail stores in the plaza.

I've been dealing with the great folks at Aubuchon Hardware since we moved to town 10 years ago…read more They are the best... So easy to deal with and so knowledgeable. They always seem to have what I need, if they don't they will advise me where to find it. Thank you Aubuchon Hardware

My first visit was in desperation when I couldn't a particular item ANYWHERE else! After this…read moreoccurred 2 or 3 times, I began just shopping here first! The prices are not unreasonable for a small store. The staff is friendly and helpful. And they have most things you need. I only gave them 4 stars out of 5 because if you were shopping for more complex items, you might not be able to get them here-- but I recommend trying before traveling 30 minutes to the closest big box store!

I left your Southbridge store today thinking THIS is what makes small town hardware stores great…read more I have been struggling with a door knob for my old fashioned custom porch door. Ordered the wrong one a few times and just fed up. I brought it in today and found what I thought might work. Tracie in your store took extra time to compare the pieces to make sure I was going to buy the right one. Absolutely amazing. No one does that stuff anymore. Thank you to Tracie!!! This is why I will be back!!

I tend to try and patron small business as much as possible. On this occasion I figured I would try…read morethis local place out even though it did not look like much from the outside. I called first to ensure they had the paint and supplies I needed and the older guy on the other end of the phone sounded like he had better things to do. Worse, when I arrived, the guy was so dry and unfriendly and barely spoke and I tried to talk to him and tell him what I needed and he just pointed. Not sure what his problem was but I was surprised a small hardware store like this would allow an employee like that work a any shift let alone a weekday. I will be sure to skip this place and go up the street to Aubuchon next time.

Very small store, not a big selection, but I've come here many times over the past several years…read moreand they always have exactly what I need, and the prices are competitive with Home Depot. It makes me feel really good doing business in a small independent store in my community.

This feedback is about the poor service we received at the Milford, MA location. This store does…read morenot stand by it's products. We purchased a gallon of paint to paint a room. We ran out of paint partway through the job and went back to the store and purchased another gallon, same color. As the paint from the second gallon was drying we quickly became aware that the paint color was a about two shades darker with the second can. I brought the can back to the store and was told they wouldn't do anything about it until I brought both cans in together. Fortunately the first can had a small amount of paint left, so we returned to the store. They examined the paint and said they couldn't see a difference so the only option the manager offered was for us to purchase another gallon. He then stated we must not of stirred the paint and did not seem to believe us when we assured him we had stirred it. I invited the manager to come to my home to see the difference in color but he refused. After some 'discussion' he said he would arrange for a sales person to come out to see the paint on the wall. I also asked for his district manager's name and phone number.. When I returned home I went online to their corporate website and navigated to a phone number where I could speak with someone to make a complaint. She researched the appropriate person, which was the same 'Jason' the store had given me. She took notes of my complaint and promised to email him directly and said I would hear back from him. At this point about three weeks have passed and I have not heard a word from this 'Jason' and I also have not been contacted by a sales person to come out to my home to see the difference in the color. 1. Sherwin-Williams did not stand by their product 2. The store manager implied that we had done something wrong by stating we must have not have stirred the paint. 3. The store manager lied to me when promising that a sales person would set up a time to see the differences in the room. 4. This 'Jason' never contacted me at all. This experience has left me with a very bitter taste in my mouth. I will never return to this store and also will advise my friends and family to not go there as well...

I was assisted by Alex at the Milford Store. he was kind, friendly and very helpful. Highly…read morerecommend him.