Amazing today...Good old fashion service.... Went into the store today with a piece of wood from…read moreold exterior door I recently replaced. Bob mixed the paint perfectly. His customer service was second to none Every time I go in the people are so helpful. It's nice to go somewhere where people care. When I go to big box hardware I swear the people in the department you are run from anyone who even remotely looks like they needs help finding anything. Keep up the great job, Bob!

This place it terrible! Every time I go here no one wants to help you. I could see if they were…read morehelping other customers but thats not the case. I recently went to ACE in Medway so helpful the minute you walk through the door. I have been there twice.If you are coming to ACE in Millis you might as well look it up online. I was there today. They give the coupons to select people. I think I will go to Medway from now on.

Every time I need something for my DIY projects I go to this store. If I need help to find…read moresomething the staff is always helpful. Today I had a chair with me because I needed a special screw. The owner of the store not only located the right parts but mounted it right into the chair. I was amazed by this nice gesture! Thank you! It made my day! (It was a Hex Drive Socket Cap Bolt). Great Hardware store! Has everything and more... Easy parking. Highly recommended!

Well-stocked hardware store with yard and garden supplies. Helpful staff. Close to Shaws market.read more

Nice little store. Good for the stuff you need and don't want to wade through the people or stuff…read moreof the big stores. Great paint department.

The folks at Will's Hardware are friendly, helpful and knowledgeable. I have always had super…read morepositive experiences at the store. They really know their stuff when it comes to air conditioner filters (20x25x5) :) Peter T. Norfolk, MA

So unbelievably rude- obviously I don't know about hardware and am asking for help and the employee…read moretreats me like I'm a moron. Three employees standing there and no one offers to help and when I ask they just vaguely point to the other room. Trying to avoid big box stores but will never return here

Walked out after trying to talk to a man who cuts plexi glass. He was very rude and would not…read morelisten to what I was asking. Did not want to answer questions. All he kept saying was what size do you want. Went in the back to cut the piece before giving me a price, I had to find someone to stop him.

Every time I go in they are very helpful. The manager is active making sure the cusomers have been…read morehelped. When you walk in the cashiers say hi.

unmatched service and knowledge. They seem to have almost anything you can need. Clean and well…read moreorganized. Friendly and cheerful place to shop. Great selection of paints too

They're SUPER helpful. The second you step in the door they offer to help you. Very good prices…read moretoo. We go there all the time. 5-stars, easily.

I usually have a decent experience at Lowe's, and they're generally well stocked with what I need…read more This store is always clean and presentable, but the customer service is somewhat inconsistent. Pickup is smooth and easy with Lowes and so is renting their carpet machines. The carpet machines are always in great shape and the price is pretty good imo. They always have clearance items too and so you can snag some good deals at Lowes. The crew at the flooring is always great, and we've had very good experiences with them. The older gentleman we usually speak with is a great guy and helpful. In other areas of the store, we've encountered some employees who seem particularly grumpy, always appearing annoyed when asked a basic question. Customer service and nicely organized stores are what set Lowe's apart from Home Depot, but overall, the customer service is the same in my neck of the woods for both stores.

GM John Martley and Team could not have been more helpful. Although we were quite displeased with…read morethe lack of attention from the manufacturer of our brand new appliance, Lowe's stepped in to assure our full satisfaction! Thank you Mr. Martley and Team!

They combined the old Aubuchon Hardware and Hometown paints into this brand new new location in the…read moreHorace Mann Plaza. It is very nice. There is a lot of space, and they fill it with a wide variety of merchandize. The paint department is very nice, and there is a good sized are for home decorating. Service is good, and they do have a rewards program. It is cleaner and much nicer inside than one of the big box hardware stores, and it is worth giving them a try. There is plenty of parking on each end of the store, and a variety of other retail stores in the plaza.

I've been dealing with the great folks at Aubuchon Hardware since we moved to town 10 years ago…read more They are the best... So easy to deal with and so knowledgeable. They always seem to have what I need, if they don't they will advise me where to find it. Thank you Aubuchon Hardware

I was at The Home Depot in Bellingham, MA this morning to make a return. The team went above and…read morebeyond to assist me under special circumstances. I especially want to thank Hudson, who demonstrated incredible sensitivity and kindness to me. The manager, Noah, also went above and beyond to assist me. The customer service team truly provided exceptional service and I am very grateful! Thank you!

Arrangements were made to purchase installed carpeting. On 4/19/26 a representative came out to…read moremeasure and full payment of $3,120.57 was made. About a week later Yama from Home Depot called and advised that the order and installation was being cancelled. Yama advised that a refund would be issued. On 5/8/26 a refund in the amount of $2,756.62 was received. An inquiry was made as to why the full amount was not refunded. Yama advised that it was a restocking fee and that the restocking fee will be refunded. As of 5/31/26, the $363.95 has not been received. I should not have to pay a restocking fee for an order that Home Depot canceled.

I tend to try and patron small business as much as possible. On this occasion I figured I would try…read morethis local place out even though it did not look like much from the outside. I called first to ensure they had the paint and supplies I needed and the older guy on the other end of the phone sounded like he had better things to do. Worse, when I arrived, the guy was so dry and unfriendly and barely spoke and I tried to talk to him and tell him what I needed and he just pointed. Not sure what his problem was but I was surprised a small hardware store like this would allow an employee like that work a any shift let alone a weekday. I will be sure to skip this place and go up the street to Aubuchon next time.

Very small store, not a big selection, but I've come here many times over the past several years…read moreand they always have exactly what I need, and the prices are competitive with Home Depot. It makes me feel really good doing business in a small independent store in my community.