Great service and experience with Superior Pools. Pat and his crew did an amazing job. Would…read morehighly recommend!!!!

unreal!! I have spent 3 years with 3 different companies working to fix my pool. replaced 2 filters…read moreand 2 motors in those 3 years - paid way too much service call money and spent countless wasted hours watching these guys do nothing. Or showing up late if at all. My pool has been running on about 30 % strength. Good enough to get by and bad enough to make me angry! 1 call to heritage and they showed up while I was at work. My pool is running like a champ! They followed up to tell me the problem (huge clogs in the pipes) that they cleared. We still may have cracks in the underground and that will be repaired. For now we are at 85% (feels like 100!) The woman that answered the phone and the owner were both very nice according to my wife. It's a pleasure to work with nice folks. I have found my pool company. I probably shouldn't post this because I don't want the secret to get out. If you have a pool problem...this company is the answer to your problems!

$450 for a pool opening and one of the worst customer service experiences I've had in years…read more The pool was left green, the walls were not cleaned, the water level was so high that the skimmers couldn't function properly, the pump schedule wasn't set, and the grounding wire for the pump wasn't even reconnected. We had severe thunderstorms that very night. That level of carelessness is completely unacceptable from a professional pool company. Before anyone says, "Pools don't clear overnight," I understand that. I've owned a pool for years and have both opened it myself and hired pool companies. A green pool on opening day isn't the issue. The issue is that there was little indication that enough had been done to start the recovery process. There was virtually no chlorine smell, little to no improvement after the opening, and when I questioned it, I was simply told that chemicals had been added. What really turned this into a one-star review was the response from the company. Instead of addressing the concerns, I was met with excuses, dismissive answers, and a rude attitude. The woman I spoke with repeatedly talked over me and raised her voice. There was absolutely no interest in understanding the concerns or making the situation right. I was also told that they "don't clean pools." If that's the case, then what exactly does a $450 pool opening include? Removing the cover, installing the railings, and leaving the customer with a swamp? If the pool was exceptionally green and required additional chemicals beyond what was included in the opening, then tell me. Call me. Explain the situation. Give me the option to approve the additional cost. Don't leave the pool looking terrible and then act like that's just how it is. I genuinely cannot imagine how this company gets repeat business. The condition they left my pool in was unacceptable, and their response afterward was even worse. One final note: they require payment before the work is performed. Looking back, that should have been a red flag. I paid in full before they ever touched the pool, and once the work was done, there seemed to be very little concern about whether I was satisfied with the result. The attached photos were taken approximately 24 hours after Heritage Pools completed the opening service. The pool had been circulating continuously during that time and the photos accurately reflect the condition in which the pool was left. If removing the cover, installing the railings, and leaving your pool looking like a swamp sounds like a $450 pool opening to you, then this is the company for you. If your expectation is that a professional pool company will properly open your pool, communicate with you, and stand behind their work, I would strongly recommend looking elsewhere.

Glad I finally found a great pool company. They're honest, very knowledgeable and their prices are…read morefantastic. Highly recommend to anyone looking for installation services. ​

This company took my money and then disappeared with my 30k refusing still to give it back and…read morecreating lies about me. They did not contact me in any way and I am out 30k. TERRIBLE STEALING DISHONEST DO NOT TRUST DO NOT USE DO NOT RECOMMEND. I own a business and was getting a pool for that business. I never received my money back or a product. When I pushed them about when install would be, they told me to call which I did and then they stopped responding. SKETCHY!!!

BP pools is amazing ! they did an amazing job with my new pool liner and are extremely helpful …read more they truly care about their customers and making sure they can help with anything you may need for the pool. I am so thankful for them! they did such a beautiful job on my pool liner in just one day . thank you Debby, Barry, Jared and all of BP pool crew for giving us a beautiful new pool liner to enjoy this summer in. I highly recommend BP pool company, they truly go above and beyond for their customers and actually care to help.

BP pools was recommended by Underwater pools and we couldn't be happier with our new liner and…read morefilter combo. They responded quickly, actually answered the phone every time, friendly and professional. And even in July did the job within a week

Best pool service across all surrounding towns, hands down! Friendly, knowledgeable, efficient, and…read moresuper helpful. (We used a different company in a neighboring town for years and although they did the job, dealing with them was super stressful 85% of the time.) We were so thrilled to find Pools and Cues, and would give them 10 Stars if we could! We had a lot of questions when we went in and they went above and beyond explaining things, gave us printed information, and wrote things down for us. They always fit our seasonal pool openings and closings into their busy schedule with a smile. They're easy to communicate with and they make it easy and effortless to pay them, which is a big deal if you're busy and want less complications in your life. We wish all local businesses could operate this smoothly. If you're looking for pool service, this is the place. They are exceptional.

I have done business with this company for the past two years, bringing water samples in and…read morepurchasing chemicals, and even a robotic vacuum last summer which cost hundreds of dollars. I had them come on 2 occasions last summer to help with a service need, both times was changed 90.00 and the problem wasn't fixed. In October I paid them to close my pool and heater. During this process they damaged a part of the heater. When I went to have them open the pool this spring I found the pool damaged due to the pool not being closed properly. I have asked them to take responsibility and they refused. I didn't keep a copy of the bill to close the pool, however I have 6 adults who were here to witness them coming. I would not trust them to do anything with my pool in the future.

They did an excellent job installing our new vinyl liner in our 16x32 in ground pool.read more

Buyer beware. We have one of their pools and when we need help with pool openings and when we…read moreneeded help with pipe leaks they refused to come and even look at the problem. Customer service said they are too busy with problems with new builds and opens. We had to hire someone else to come look and fix the problem. It took like 15 minute! We are so disappointed with their customer service.

Farrell Pool Service helped us with a renovation of our pool in Wayland two seasons ago (2021)…read more New stairs, new vinyl liner, switched to salt water chlorination, renovated our plumbing and skimmers, added a Polaris automatic pool cleaner. Everything has turned out GREAT. The team was very professional and easy to work with. If you need work on your pool, these are the guys to call for sure.

They promised to get my pool up in running within 2 weeks told me they would be back on Monday…read more Well Monday came and went and I haven't seen them since.I would NOT recommend them!

Stellar Pools did an amazing job installing our 24' foot above ground pool! There is not 1 wrinkle…read morein the liner and the bottom is so flat and smooth. Arrived at our house at 7:30am and the job was completed by 3:00pm. Would highly recommend them! Very professional and responsive to texts. So happy with their work. Lisa from Shirley.

Called this company to repair a pool liner that had come out of the track. They arrived and said I…read morewould need a new liner. I was leery since the only thing wrong was the liner was out of the track , no rips .. but agreed to have them install a new liner since I could not get another company out to look because of the pandemic and the other companies were all booked out. So this company looked at my liner in June and installed at the end of the season in September then closed my pool. This cost me over 3,000 to have this new liner in. The following season I opened my pool and the new liner this company installed had fallen out of the track in the same exact spot as the old one and was leaking on the bottom!!! I called them they came out and used flex seal to stick my new 3,000 liner to the wall of my pool ! This is how he fixed it ... oh and when they installed the new liner they took my pool apart wrong! The post and rails were a mess the next season when we took the cover off ! They actually hade the nerve to tell us never call them for repairs again because we didn't pay them 30 dollars for flex seal !!!! We had to take down the pool and install a new pool!!! NEVER use this company !!!