This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Very responsive and reasonably priced- will definitely use BSST again if my hot tub starts acting…read moreup again!

Wow, Mike is amazing. He came out to Arlington, MA and diagnosed the problem immediately. He…read moreordered the new parts and then went above and beyond over the last two days to get everything fully working before temperatures plummeted. He has a great personality, explained everything clearly, and was incredibly helpful throughout the process. I am so thankful to have found him. If you are looking around, just call. You will not find anyone better or more professional.

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

This company took my money and then disappeared with my 30k refusing still to give it back and…read morecreating lies about me. They did not contact me in any way and I am out 30k. TERRIBLE STEALING DISHONEST DO NOT TRUST DO NOT USE DO NOT RECOMMEND. I own a business and was getting a pool for that business. I never received my money back or a product. When I pushed them about when install would be, they told me to call which I did and then they stopped responding. SKETCHY!!!

Glad I finally found a great pool company. They're honest, very knowledgeable and their prices are…read morefantastic. Highly recommend to anyone looking for installation services. ​

I had a 15 X 30 above ground pool that blew out in May of 2024. I removed the old pool and began…read morelooking for some one to install another pool, same size. I had one guy that started and then disappeared. Over the summer I called seveal other pool installers and they would either not call me back or take one look at it and say they would send an estimate and then disappear. Finally I contacted Pat at SuperiorPoolsMA,com, he asked for a photo, which I sent and he stated he would take care of it and not to worry. Pat and his crew showed up on 10/01/2024, exactly when he said would. By the end of the day I had a beautiful new pool. They were very pleasant and worked diligently. If I could give them more then 5 Stars I would. Thank you Superior Pools. Julie B.

Pat and his crew installed my new pool on Wednesday 6/15 and did a fantastic job. The pool looks…read moregreat nice and level. I would highly recommend them for the job, they work together as a team and get the job done right and in 1 day. Mike G.

Best pool service across all surrounding towns, hands down! Friendly, knowledgeable, efficient, and…read moresuper helpful. (We used a different company in a neighboring town for years and although they did the job, dealing with them was super stressful 85% of the time.) We were so thrilled to find Pools and Cues, and would give them 10 Stars if we could! We had a lot of questions when we went in and they went above and beyond explaining things, gave us printed information, and wrote things down for us. They always fit our seasonal pool openings and closings into their busy schedule with a smile. They're easy to communicate with and they make it easy and effortless to pay them, which is a big deal if you're busy and want less complications in your life. We wish all local businesses could operate this smoothly. If you're looking for pool service, this is the place. They are exceptional.

I have done business with this company for the past two years, bringing water samples in and…read morepurchasing chemicals, and even a robotic vacuum last summer which cost hundreds of dollars. I had them come on 2 occasions last summer to help with a service need, both times was changed 90.00 and the problem wasn't fixed. In October I paid them to close my pool and heater. During this process they damaged a part of the heater. When I went to have them open the pool this spring I found the pool damaged due to the pool not being closed properly. I have asked them to take responsibility and they refused. I didn't keep a copy of the bill to close the pool, however I have 6 adults who were here to witness them coming. I would not trust them to do anything with my pool in the future.

Five Stars for A-1 Quality Installs! If I could give more I would!…read more John and his team are true professionals! My mom had a pool installed by another company that unfortunately did a terrible job. The situation was a mess. Thankfully, John came to the rescue. He and his team evaluated the damage, clearly explained everything my mom would need to replace, and got to work right away. John was prompt, professional, and very reasonably priced. In just two short visits, they completely turned things around. The pool now looks amazing! Huge thanks to A-1 Quality Installs for saving the day. I'll definitely be referring you to all our family and friends! (Check out the photos -- Top/Left shows the original mess, and Bottom/Right shows A-1's magic touch!)

So my nightmare continues with Jon... not only did he take alot of money from me and never ever…read morecompleted the job ... always excuses ... never worked a full day in over 2 years to try to complete my installation of a vinyl liner in my pool. Had to pay a REAL contractor more money to install it... Jon measured wrong when he ordered it... of course he did ... made due looks like crap with all the ripples in the liner ... he left me an above ground sand filter with a pump that burnt out within one two week time ... told me he bought one got over 2000... NO... stole the money said the pool store and paid probably a couple of hundred of my money that he lied. PLEASE ... don't get taken advantage of like I did ... he is a fraud ... a thief ... and his company he has supposedly is non existent just works under the old name .... Have a lawyer involved to get all my money back .... he is despicable... dishonest and thief. He must have family members out his reviews ,.... He is a scam artist

They did an excellent job installing our new vinyl liner in our 16x32 in ground pool.read more

Buyer beware. We have one of their pools and when we need help with pool openings and when we…read moreneeded help with pipe leaks they refused to come and even look at the problem. Customer service said they are too busy with problems with new builds and opens. We had to hire someone else to come look and fix the problem. It took like 15 minute! We are so disappointed with their customer service.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

Mike is a true professional with an extensive background in the pool industry. Can't recommend…read moreenough!

From the owner: ​Elite Pool Management provides premier residential and commercial pool services, specializing in…read morethe high-level technical care required for modern aquatic facilities. ​We are a CPO Certified team and full automation specialists, equipped to handle complex hydraulics, chemical balancing, and advanced control systems with precision. As an employee-owned company—not a private equity firm—we are personally invested in every gallon of water we manage. ​By prioritizing technical expertise over high-volume quotas, we ensure your pool operates at peak performance through every season.