I had about 6-8 different pool companies come out to give me a bid on a pool that was in need of…read morerepair. MacLachlan was the 8th, and I am happy I waited! They were the only ones who suggested a pressure test of my lines to diagnose them. THE ONLY ONE! MacLachlan was able to provide a reasonable price quote for the line repairs and pool liner replacement. Jim and his crew turned around the long dormant inground "Frog" pool in to a beautiful back yard oasis. I would not hesitate to refer this company to anyone I know, or in this case on Yelp to consumers at large. Do your self a favor and call these guys to include them on your bidding process.

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

Amazing team! Great communication, smart and knowledgeable. This team helps explain what to do, how…read moreand when! Super friendly and thorough. Highly recommend

Have had 3 services, including a repair and equipment upgrade by Wicked Pool Service. Each time was…read morean exceptionally pleasant experience. I felt that the team was very invested in providing top notch service. Will definitely continue to use and support the business.

This update is long overdue. I can't speak any higher of Al and the work his team performed in July…read more2018. My wife and I were stuck between a rock and a hard place once we discovered the pool we had purchased from RoyalSwimmingPools.com was actually a specialty pool. Being a specialty pool meant it was engineered very differently than ~95% of all pools and it required a custom installation. The first contractor that tried to work on this pool (another North Shore based pool company which won't be named) eventually gave up on the installation after spending multiple days tearing up our backyard. I then contacted a mason to install 8 cement footings that were required as part of the custom installation. We later discovered the cement blocks were incorrectly placed (i.e. not leveled). We tried calling several pool contractors in the area who adamantly stated they would not touch a Doughboy pool. Royal Swimming Pools could not provide us any help since they didn't have any contractor connections in New England. Doughboy Pools corporate was similarly useless. Over three weeks had passed since the first installation attempt and we weren't making any progress. After finding Pools by US Plus on Yelp, we contacted Al and Melanie out of desperation and gave them a detailed breakdown of our dilemma. Melanie was very responsive and friendly. They gave us a reasonable quote (i.e. their standard rate) and said they could help us out (THE NEXT DAY!). Al visited the evening before the work was performed. He was extremely approachable and well-mannered much unlike the typical contractor. Despite the difficult nature of the job due to the customized installation and the rework that was required, they were able to get the job started and finished in one day! Perhaps most importantly, they even followed the exact instructions in the Doughboy manual so the 60-year pool warranty can remain intact! Al also provided a recommendation for us to upgrade our pool filter which we were able to act on before the installation was complete. We couldn't be happier. We're very satisfied with the finished product from Al and his team. The pool and liner look phenomenal! I highly recommend Pools by US Plus!!!

Their precise site prep work, the tidbits of pool knowledge they offered, and their attention to…read moredetail were all incredibly impressive and appreciated. Highly recommended if you want your pool installation, or liner replacement, done right!

I was really hoping to work with this company, but unfortunately my experience was very…read moredisappointing due to the lack of communication. I waited nearly three weeks for my initial appointment. I was told I would receive an email the day before to confirm the appointment and a text message on the day of the appointment with my arrival time. Neither of those happened. After waiting most of the day, I finally emailed around 3:00 p.m. to ask if they were still coming. Only then was I told that they had decided not to come because of the weather. I completely understand that weather can affect appointments, but I would have expected someone to proactively call, text, or email me to let me know instead of leaving me waiting all day. They asked if I could reschedule for the following day. I replied that I wasn't available then but could do the day after or over the weekend. I never received a response. The next day, I had to follow up again to ask if there was an update. I was then told they were fully booked on Friday and Saturday, with the next available appointment being the following Tuesday. What was most frustrating was that there didn't seem to be any effort to prioritize customers whose appointments had been cancelled due to the weather. I understand that schedules change, but good communication and customer service go a long way. Unfortunately, this experience left me feeling like my time wasn't valued. They may be good at what they do, but unfortunately I'll never know because we never got that far. Their communication and overall customer service practices need significant improvement. I prefer to work with businesses that value their customers' time and make communication a priority.

To all who are reading this review. I am a 65 yo who has had a pool for 25 years now and been…read moreable to open and close this pool through my young adult years This pool has been a great investment and shared years of summer fun memories with family, friends,my sons and all their friends. Well @ my age I'm not as limber. So I decided if I was going to get my pool open this year. I needed Help. So I went online looking for Pool service companies , not many with good reviews for R.I. Yelp ap pop up there I found AQRS Contractors pools service. Hopeful, my 1st phone call to make an apt AQRS was friendly, informative and so supportive. AQRS family team showed up on time 5/5/2026. They all work together like a groomed assembly. No sales pitch.... any of my worn out pool parts, they had available on the truck , my choice if wanted to replace the part. They kept me informed of the whole pool opening service AQRS after only 1 hr 45 min. finished and they left my property clean and neat. They reviewed what to do to maintain, and they are always a call away. I knew the cost of opening pool service @ time I booked the 1st apt. AQRS went above and beyond and the family hospitality was all friendly and pleasant!!!! I am so HAPPY I came across AQRS contractors . "They truly are the BEST!!" Thank You, Golden granny swimmer.

If Bob Bent didn't build pools I wouldn't own one. Bob is simply the best in the business. From…read morestart to finish he cares only about building the right pool for the owner's needs. He advises how best to spend your budget to ensure that the pool operates properly and requires the least amount of short and long term maintenance. Bob pioneered the way to plumb a pool to create a cleaner and more efficiently heated pool. His help in selecting material was invaluable. In particular, his small pools are incredibly well designed and installed. Mine was 20' by 40' but we looked at small pools to see different materials and I came away knowing who to call if I wanted a smaller pool in the future. Bob is a wonderful person and a true professional.

The new ownership just doesn't care about service. You can not get a person on the phone to speak…read moreto you about their problems. We have had a relentless string of problems with our pool and their service is just awful. Avoid this company.

I highly recommend you do not use this company for above ground pool installation. Because Bob, the…read moreowner who does the work with his team, did not properly provide a seal to the area where the skimmer goes, our pool has started to leak. Since we thought the issue was one in which we would just need to replace the face of the skimmer box, we took it off. Come to find out, Bob did not account for stretching the water in the pool would have on the liner, so the liner now sags so low we can not put the skimmer face back on. Even after all of this, I called to have a discussion about how we could repair it and Bob's starts off the conversation with it is not his problem. However, when I explained that I was going to consider paying to have him fix the issue, he became more receptive to having a discussion. His action in how he deals with customers is not one that I would want other people to experience.

I have used prime time pools for the last 5 years to open, close and maintenance on our inground…read morepool. I have absolutely no complaints. Bob and his team are always friendly, professional, attentive to any details and always leave the pool area clean after their work is done. I cant ever see anyone else but Bob and prime time pools working on our pool.

Since, we began working with this company the experience is wonderful. They are focused on…read morecustomer service!! We had a problem and I called late in the evening and sent an email. Within a couple of hours I got an email back and two text messages. I have never seen this kind of service anywhere in New England. In fact the President on his way out of town for the 4 th stopped by to make sure everything was perfect for our incoming guest for the holiday weekend. The company focus, culture to deliver outstanding service..ABOVE GREAT

Had a very good experience with Matley's for my pool cleaning. Moving into a new house as first…read moretime pool owners was overwhelming, but calling matley's to service the pool and also teach me how to clean the pool myself was extremely valuable. Nate was great and very informative. Gary, the owner, is very friendly and so is everyone I've interacted with at Matleys. Highly recommend.

I loved working with Keith - he has a lot of expertise and does an awesome job. He is easy-going,…read morehas a good sense of humor and unstoppable creativity. We are happy with the updates he suggested - the pool is much more usable now, user-friendly, easier to maintain and looks awesome. Keith has good work habits - works non-stop until the project is done. Thank you, Keith, and hope to see you next year ;)

We were very happy with Keith's professional excellence. He removed and installed new tiles around…read moreour gunite pool with his hard work and great skills. We are very pleased with the results.