Service is terrible of late. Have no idea what happened. Have dealt with them for forty years and…read morenow awful. Waiting 4 months so far to put a pool light in. They showed up one day wired it and left it on the patio. Phone calls emails and zippo. I have never seen a business run like this and I've been in business 45 years.

We put our pool in with Family Pools more than 15 years ago and it was one of the best purchases we…read moreever made. The pool gets so much use and with the heater we can extend the swimming season. Our children and their friends enjoy it all Summer and it brings them around the house. We love nothing more than having friends and family over for an afternoon or evening at the pool with plenty of backyard games, a BBQ feast and some quenching libations! Family pools made our vision a reality and they were so easy and pleasant to work with. The staff is always helpful and friendly and the service you get from them is terrific! I would recommend Family Pools to anyone who is or is considering putting in a pool.

Calvin was great to work with! He was incredibly responsive and tackled a very outdated bathroom…read morethat hadn't been used in years. In the span of 2 days he overhauled the tub, 4 walls of tile lining the whole bathroom and the sink. The end result looks like a brand new bathroom! I can't recommend Tub Pros and Calvin enough!

There is a warranty on services and the quality was poor the same day and has continued to…read moredeteriorate. It now looks worse than before and continues to peel, making the tub unusable. The floor in the bathroom is ruined because of poor prep. He initially said he would return to do the work and I hoped he had integrity to do as he promised and make good on his warranty. That was in May. He has stopped responding to texts and phone calls. I request to be refunded. I hope that if others choose him to do work, that he shows more professionalism.

The Holmes team goes above and beyond to ensure that you are getting the best customer experience…read moreand quality service at every opportunity! I had an issue and they showed up that day to handle it with expert care and attention to details!! And they stand behind their products and provide great value for you!!

I called them to help me to open my swimming pool and they told me that i need to deal with another…read morecompany. They built my swiming pool, they open and close it evey year since the y built it. I just did not ask them last year to close it and now they do not want to deal with me!!!!!!!

Started off good and just went slowly downhill .... Nice guy, but unfortunately did not know how to…read morehandle the situation.

I could not be any happier with Corey. Excellent priced outstanding communication and service I…read morewill have Corey open and close my pool. Highly recommended

first of all - Anne the manager of the Salem NH store is incredible. She took all my issues with…read morealgae and solved them and i have been a loyal customer for 3 years - going strong! actually look forward to my water tests! she is really knowledgeable and also customer service oriented. Second, new service tech came today - Rico. He is also a customer service super star. He knows what he is doing, he is friendly and won't leave until things are 100% right. From now on I won't have anyone do service but him. Very grateful to have my outstanding 5 star pool team helping us out! makes for an enjoyable pool experience instead of tons of work and stress.

Was there today for some soda ash. There were three young men working and talking by the register…read more When I went in I just approached them, one greeted me and answered my question. He was nice and friendly to my daughter who was talking to him. At the end I asked him what could I purchase for the cloudiness of my pool. He said to try raising the ph first, that should help with the little cloudiness and if it didn't help to come back to get something else. I liked it because it felt he didn't push me to by something I might not need. It did solve the problem so I am a happy customer. I was there for a very short time but was a good overall experience.

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

Rob, Chris and the rest of the counter techs are super helpful. They really know their stuff. The…read morestore is stocked with parts to back up what they sell. Love the free water testing. The only negative is they are not inexpensive.

My wife and I were looking for a new hot tub and went to St. Cyr to see what they offered. We spoke…read morewith Nancy and decided on a Dimension One hot tub. Nancy was very knowledgeable and took the time to answer all of our questions to make sure we were choosing the tub that was right for us. She also covered all setup and maintenance requirements. Once we placed the order, Nancy scheduled our delivery which was actually scheduled around the site prep we were finishing. On delivery day, three gentlemen arrived to unload and set up the tub in the location we had prepared. Delivery and setup were top notch as well. Our experience with Nancy and the rest of the team at St Cyr was A+++! We cannot recommend St. Cyr enough if you're looking to purchase a new hot tub.

We purchased a hot tub through St. Cyr and at just under one year the tub started losing water. We…read morerequested service under warranty, and it turned out that the seams had failed in one of the seat modules. The seat module was under warranty, but they still charged us $129 for this. Apparently they will charge a fee for any warranty work after six months. It's pretty outrageous. Just over a year later, the replacement seat module failed. We asked them to replace it. It took numerous tries to get them to actually come out to do the new replacement, and at no time in the process did they ever quote a price. They ended up charging us over $600 for this second replacement. I do not recommend dealing with St. Cyr. Their communication has been consistently awful, and they gouge on price.

I have used this wonderful company for a few years now for multiple services of opening and closing…read morepool, replacing our liner. They have always been quick to respond, quick to schedule and on time every time. Their technicians are wonderful and they seem to always have a veteran tech to guide the newbies. They take their time to make sure all is done well and efficiently. I will always call this company for any and all my pool needs.

We've been using Family Pools North for over a decade, and their customer service is exemplary!…read moreDave, Jonathan and the whole crew are so knowledgeable and friendly - even when they are busy. I'm handicapped, so they always carry my purchases out to my car, and they give me very detailed instructions on how to treat my water to keep our pool at its best! Their Pristine Blue products are great; it's really nice to swim in a pool that isn't reeking of chlorine and doesn't ruin swimwear! Thanks to you all!!

Chris is an absolute relief after years of being bullied by St. Cyr and shaken down by Mainely…read moreTubs. He's solution-oriented, optimistic, and a hard worker. I used North Shore Pool Boys for a property I oversee and will absolutely continue to use them. Highly recommend.

Total scam--left me high and dry with pool opening. Beware. Do not waste your money!!!read more

Alex has been great over the last few years in providing service for our pool equipment (including…read moreinstallation of a new heater), and for doing opening and closings. I have had truly terrible experiences with two other pool companies in the area, and USA Pools has been a pleasure to deal with!

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.