Staff is very knowledgeable and pleasant. I have been shopping here for years and never had an…read moreissue. If they are out of stock of something they have another solution. Andrew, Sean & Danny have been here for years and never disappoint! Thank you both for making owning an above ground pool simple and easy!

the customer service was amazing . Andrew was very helpful…read morein answering our every question.

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

Had a little hiccup at first. No fault of the pool company. Wrong liner was sent. Within a…read morecouple of days they came back out and fixed everything. Absolutely love the pool. Would highly recommend!

My family recently bought a pool from Gibraltor Pools and we are beyond thankful and appreciative…read moreof everyone at Gibraltor who has helped us through the process of purchasing and building their pool. All the staff are very kind and helpful. We had a lot of questions as we are first time pool owners and they were very kind to answer all our questions and point us in the right the direction and even give us resources. We are excited to be apart of the Gibraltor Pool family and recommend anyone looking for a pool to go to them. We had an awesome experience and we consider them family to us!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

We were having a lot of issues with our Haywood cartridge filter. We were lucky enough to be able…read moreto talk with Steve about the issue and he advised us on how to add the closing chemicals without the use of the filter. He was also very knowledgeable on the filters and pumps. He helped us to decide on a much better filter to use going forward. He did not use any upsell tactics and was very upfront and honest with us. We have always had good experiences at Bemisters

Customer service was ok but was hassled about the quote I received. I was harassed regarding the…read morequote. Please steer clear of this business . As you can see the low reviews should tell you as well.

My wife and I were looking for a new hot tub and went to St. Cyr to see what they offered. We spoke…read morewith Nancy and decided on a Dimension One hot tub. Nancy was very knowledgeable and took the time to answer all of our questions to make sure we were choosing the tub that was right for us. She also covered all setup and maintenance requirements. Once we placed the order, Nancy scheduled our delivery which was actually scheduled around the site prep we were finishing. On delivery day, three gentlemen arrived to unload and set up the tub in the location we had prepared. Delivery and setup were top notch as well. Our experience with Nancy and the rest of the team at St Cyr was A+++! We cannot recommend St. Cyr enough if you're looking to purchase a new hot tub.

We purchased a hot tub through St. Cyr and at just under one year the tub started losing water. We…read morerequested service under warranty, and it turned out that the seams had failed in one of the seat modules. The seat module was under warranty, but they still charged us $129 for this. Apparently they will charge a fee for any warranty work after six months. It's pretty outrageous. Just over a year later, the replacement seat module failed. We asked them to replace it. It took numerous tries to get them to actually come out to do the new replacement, and at no time in the process did they ever quote a price. They ended up charging us over $600 for this second replacement. I do not recommend dealing with St. Cyr. Their communication has been consistently awful, and they gouge on price.

If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

Don't be fooled by the 5-star review from Nathan S. He is a salesman at the Sundance Merrimack…read morestore and possibly the rudest, most condescending person I have ever had the misfortune of dealing with. Trust the other 1-star reviews from real customers, they are spot on. Go somewhere else for your hot tub - anywhere else.

Great service and knowledgeable ...................................... I ordered some pallets for…read moremy Pellet Stove and they were supposed to call me to get the opener for my garage so they could stack them and they ended up stacking them in front of my garage in the driveway which would've costed me a lot of work when I called and complained they sent somebody back to stack them for me. I thought that was very professional and I really appreciated the quick service and turnaround on an error that they made will gladly go back here I buy all my summer pool supplies here

Extremely poor customer service by one specific employee. Called Christina on 4 different…read moreoccasions, left messages 3 times with employees, once left a message on a recording. I physically went to the store after the 3rd call and spoke to an employee who said he would have her call me and finally told me that they don't install above ground pool liners, only inground. I decided to call a pool liner installer and suggested I call her to get a liner and he would install it. Again made a call and never heard back. I finally ordered my own liner, cove foam and bottom pad. It's now days later and still no contact from Christina or anyone from EZ test pools trying to help. A return call from the first time asking about this would have eliminated this review and the legwork just to get a pool liner and have it installed or guide me to someone who could help. ​

The Holmes team goes above and beyond to ensure that you are getting the best customer experience…read moreand quality service at every opportunity! I had an issue and they showed up that day to handle it with expert care and attention to details!! And they stand behind their products and provide great value for you!!

I called them to help me to open my swimming pool and they told me that i need to deal with another…read morecompany. They built my swiming pool, they open and close it evey year since the y built it. I just did not ask them last year to close it and now they do not want to deal with me!!!!!!!

I would highly recommend Wicked Pool Service. Great attention to detail and great communication…read more Something you don't always get with other pool firms. Give them a shot and you won't be disappointed.

From the owner: 🌊 Dive into Sparkling Clean with Wicked Pool Service! 🌊…read more Looking for hassle-free pool maintenance? Let Wicked Pool Service handle it for you! Owned and operated by the dedicated trio—Cody, Becca, and Kyle—our team brings years of expertise and a passion for pristine pools. ✨ Why Choose Us? Expert Care: Routine maintenance, deep cleaning, and repairs handled with precision. Reliable Service: We’re committed to keeping your pool swim-ready and crystal clear. Friendly Professionals: Cody, Becca, and Kyle deliver top-notch service with a smile. Check out our Yelp page to see why our clients rave about us! From sparkling reviews to detailed service options, everything you need to know is right there. 📞 Ready for a pool transformation? Book your appointment today and let Wicked Pool Service make your pool the envy of the neighborhood! Wicked Pool Service – Where a wicked clean pool is just a call away!