I was hesitant to write this review, but i'm hoping the owners read it and consider re-evaluating…read moretheir pricing structure to be more competitive. This is a beautiful store, very well laid out, the staff is nice. It's a great store. The main problem is their pricing. Recently I needed to purchase a backup flow valve for my swimming pool cleaner as well as a replacement motor. The valve at the store was $128ish and the motor was $250. The exact same items online were $40 and $142. I really wanted to give them my business, but they are pricing themselves out of everything. I like supporting local businesses, and a few dollars more I would have done it, but these almost double (on one case 3x more) than prices I can get from reputable online vendors. I like this place and hope they are able to get better with their pricing

We came here to look at Hot tubs. It is a beautiful showroom and Steve gave us his time and showed…read moreus all around and answered all of our newbie questions. We did not proceed with our tub purchase here, but we really liked the customer service and showroom.

The best of the best. We've had Family Pools North (Dave) service our Gibraltar pool in Epping, NH…read moreseveral times. The company is great to deal with, easy scheduling and very accomodating. They are knowledgeable and got my pool water crystal clear when we were having problems. Most of all Dave is honest and a pleasure to deal with.

I have used this wonderful company for a few years now for multiple services of opening and closing…read morepool, replacing our liner. They have always been quick to respond, quick to schedule and on time every time. Their technicians are wonderful and they seem to always have a veteran tech to guide the newbies. They take their time to make sure all is done well and efficiently. I will always call this company for any and all my pool needs.

E-Z Test Pool Supplies is incredible. I conducted some Internet research to help me decide which…read morecompany to start with. I looked no further than E-Z Test Pools. Trish is the General Manager at this location. She was very helpful, knowledgeable, and friendly throughout the pool installation process. From the moment I first spoke with her, and to this day, she was and is quick to respond to my thoughts and inquiries. Having no knowledge of pools, she provided me with her honest opinions and made me feel at ease. I had a vision, and E-Z Test Pool delivered. The pool contractors are D&P Swimming Pool Inc. This company is owned by Dave & Pat O'Keefe who have been working in the pool business since high school. Anyway, Dave was at the house every day of the installation (and prior, with Trish to scope out and finalize the location of the pool) and he and his men are nothing short of professional, hard workers. Dave and his crew were punctual, proficient, and systematized. I highly, highly recommend them. I met Pat later on at the store when picking up some pool chemicals, and he was just as pleasant to be around. E-Z Test Pool Supplies deserves every 5-star rating they have received. I am very happy with my pool (I have attached pictures to this review) and am super excited it is almost pool season again! I will stick with E Z Test Pools for all of my pool needs going forward. Thank you so much for all you do!

Great people but terrible products. Got this pool installed (perfectly) 9 months ago. Save your…read moremoney and don't get the Trevi 211 with "reinforced walls" and don't get the upgraded liner. Did not come with a skimmer plate and was told it didn't need one. Water was drained below the lip. Not worth the money. If it's damaged it is not covered by the supplier/maker. Also told warranty does not cover defective material damage because they label all of it as "natural causes". Why have a warranty then. Had a tin pool that lasted over 20 years and it was your basic bottom of the line wall and liner. Should've stuck with that!

Staff is incredibly knowledgeable and friendly. They have made it so I no longer want to fill my…read morepool with cement, and I and my family are enjoying the pool daily.

I called for an estimate for a new cartridge filter including a new Hayward superpump(motor) and…read moreinstallation. The man took all the information, said he couldn't do it today because he was going to an appointment and would take get back to me the next day with an estimate. Never got back to me. I waited a few days. In the business world, if you make a commitment to a customer you follow up. If you can't do the job, a dealer should have the courtesy to return the request and state that you are unable to give an estimate for whatever reason but thanks for thinking of us.

As new homeowners, everything seems daunting, but Gibraltar made it easy…read more From start to finish, the whole process was very smooth, and we are very happy with the exact pool we wanted. We have had it for a few months now, and the quality is just as described, so this was a great choice! Not only that, but any questions we have regarding the pool is just a text message away with the owner himself. No being put on hold and wasting time. Would highly recommend !

The people they are sending out here to connect these pools dont know their asses from their…read moreelbows. I am sick to death of calling this place to have my filter fixed. Do not buy a pool from them don't they don't know what they're doing. The guy they sent today lost his key to his truck. What does that tell you????

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

Customer service redeemed itself. I like knowing the status of a work order and how long I can…read moreexpect to wait for service. Thanks to Josh.

I have had St Cyr's close and winterize my pool the last few years. I open my pool myself, but I…read morepay to close it to ensure that it is properly winterized by professionals. I took the cover off my pool this weekend and was shocked to see one of my jets was left unplugged by St Cyr's. I was unable to get ahold of anyone at St Cyr's until yesterday (Monday). I asked to have someone come out immediately to inspect the pool and assess if any damage was done to the plumbing from their mistake. I was told I could book a service visit (that I would pay for). I expected a call back from a manager yesterday that never came. This is an unbelievable mistake for a pool company to make and could permanently damage my pool. I will not hire them again and I would recommend you don't either. After posting a review on google about this the owner replied and I received a call from a service manager. We talked through things to look out for and fortunately I think I avoided serious damage. They then asked me if I could do anything about the review I left. When I told them I wanted a refund for the pool closing that they screwed up they stopped calling. Go anywhere else for your pool service.

Great experience with the salespeople. Friendly and knowledgeable! My first experience left me…read morefeeling well educated about the benefits from using spas and how to use and maintain them. Having since purchasing my own Sundance Spa, I found Joel and the other technicians that installed it to be very professional and well trained. I couldn't have had a better experience! Many thanks guys!

If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

Since, we began working with this company the experience is wonderful. They are focused on…read morecustomer service!! We had a problem and I called late in the evening and sent an email. Within a couple of hours I got an email back and two text messages. I have never seen this kind of service anywhere in New England. In fact the President on his way out of town for the 4 th stopped by to make sure everything was perfect for our incoming guest for the holiday weekend. The company focus, culture to deliver outstanding service..ABOVE GREAT

Had a very good experience with Matley's for my pool cleaning. Moving into a new house as first…read moretime pool owners was overwhelming, but calling matley's to service the pool and also teach me how to clean the pool myself was extremely valuable. Nate was great and very informative. Gary, the owner, is very friendly and so is everyone I've interacted with at Matleys. Highly recommend.

Wanted to add another shed so we thought we would check out Post Woodworking…read more We had a good idea what we wanted and went there to talk to them. They ask you what you are looking for and started a design so you can see what the shed will look like. I know I wanted a big shed,14X22 and a ton of big insulated windows as I wanted to winterize it. At the end of the design we had a shed that we were VERY happy with. We ordered it and it ONLY took approx 3 weeks to be delivered! They brought it out to the house on a trailer. It was partially assembled and took no time to build...It was exactly what I asked for and VERY HI QUALITY. These people are 100% professional emailing us all along the way. We even wanted a specific size window and found some at Cyr Lumber. The salesman at Post Woodworking went a looked at them to let us know if they would work, and then we bought them and had delivered to Post. We shopped at two places, one in Methuen Mass and also at Reeds Ferry in Hudson NH and noticed the quality of the build and materials used were not as good as Post Woodworking! We could not be happier.

We built our home 10yrs ago and after quickly settling in decided to build a pool. After…read moreuncovering a 100ft granite ledge we knew it wasn't going to be a 'square pool', or an easy back yard to work with. But we knew in the end we would have a one of a kind area. After multiple meetings with Reeds Ferry (whom were only a mere 3 miles down the road) we knew it would be an arduous company to work with, overpriced and lacking the quality we we were looking for. It took one meeting with Karen in their office to realize the passion and ability to be able to put a 'square peg, in a round hole'. We had a lot of special asks, all we heard was; "yes, we can do that".... Easy to do business with and would do business with again!