This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

We just moved into a house with a pool and tried using McCarthy to make sure it was in good working…read moreorder. They are impossible to connect with and do not return calls. Someone came out to look at the equipment and said it was loud but fine (it died two days later) and over chlorinated the pool. Calls to their service department to get a new motor and get it repaired have been unanswered since last week. Finally called a different company recommended by a neighbor and was called back in 15 minutes and someone is coming to check things out later today. Horrible business, will not recommend to anyone.

McCarthy is a great pool company , they installed my pool and were very organized, fast and nice…read moreemployees. Pool is great thanks !

I've never written a review before but I have had such a great experience with Blue Coastal pool…read moreCo. I thought other people looking to put in a pool or update there existing pool should see that the Gomes brothers it's worth contacting them for a consultation. We've been using the Gomes brothers for over 12 yrs for opening/closing and pool maintenance it was a no brainer to go with them to update out existing pool and patio. We went over everything we wanted they put a proposal together with us and told them what our budget was. We signed the contract and construction started they where on time professional and honest any questions or concerns they where right there going through the process with us and there workers where awesome. Along the way we added a few things we got a beautiful new pool new patio walk ways stairs to complete our oasis. Thank you Noe,Napo,Filippo Sara T Waltham MA

I can tell you three things about this family owned business,…read more1. They are more interested in doing the right thing for their customers than they are in maximizing their revenues. 2. They are really honest & reliable, 3. They have a very broad base of knowledge in this area, and, on *my* request, have provided me with options for repairs ranging from perfect to acceptable, (depending on how much I was willing to spend.) I actually look forward to having these guys come over to service or repair my pool... This has NOT been the my experience with other pool technicians, in what I have found to be an unusually shady industry. 5 stars (unusual from me) is an easy call in this instance !

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

He would not respond back to my family and left my pool in shambles…read more We will not recommend him and really hope no uses him. No follow up; and shoddy work at best.

We bought our pool and pool service from Feely's in 2003 or so (when they first opened). The pool…read morelooks as good today as it did the day it was installed. i get all of my supplies from Feelys as well. easy to use system, simple directions and fantastic results. Highly recommended!

Worn out place, new owners are very unfriendly for tennis closing courts and making it very…read moredifficult to play tennis.

This review is for Ms. Lou the swim instructor. My son is so petrified of learning to swim and she…read moreis so kind and patient. We were at goldfish for almost a year and he learned nothing, in just two classes she has taught him so much. THANK YOU!

Ok, I HAVE, HAVE, HAVE to update, now that our baby is installed and running! One thing about…read moreFerrari Pools, Patios and Spas - is that Pools and Spas is not their primary "thing" - their "thing" is the patios. But anything that goes into making a patio spectacular becomes their "thing". We weren't in the market for a "patio" - quite yet. What we were in the market for was a plunge pool. Until we visited a home show, and we priced out pools - and just when we were about to "bite the bullet", a well known company in the North Shore, that ONLY does spas and spa pools, gave us a really good breakdown on how a spa pool would fit our needs/lifestyle at a fraction of the cost of a pool. We embarked on doing research. LOTS of research (we currently own a non heated pool, and the maintenance hasn't been a big deal, so we KNEW what we would get ourselves in to... but $150K pricetag?! um, uh...). Wound up at NES (and you've read my review/experience on that, and subsequently the manager boohooing thinking we were "indoctrinated" by them only to ditch them... nope, they were overpriced and only decided to make a deal when they realized they lost the sale... but I digress). SO!!!!!!!!!!!!!!!!!!!!! Off we go to Ferrari, and got a really, really wonderful cost/benefit analysis on pools (did I mention they do pools?!) and our life style. Actually, they sell few spa's, because patios are #1 and pools #2. Mark and the ENTIRE crew are PHENOMENAL. Ordering, pricing, installation, post installation training and service. PHENOMENAL! The installer tea are a hilarious group of hard working and upbeat professionals. Made everything look so easy. Mike Hunter did the follow up and guided us through all the features. A couple of hours later, we were in getting hydrotherapied and celebrating life! We did our homework - extensive. They offer value, a VERY competitive price withouth any hassle and amazing service! SO HAPPY!

Ferrari pools installed our pool and when we noticed some of our tiles on the inside of our pool…read morefell off and needed to be replaced, they never even returned multiple phone calls from us. They do not support their customers. DO NOT USE THEM!!!

As we close our pool for the 10th season, we once again had wonderful service and not one…read moredissapointment by Greg and the technicians at True Blue Waters. This wonderful company has consistently provided excelent service at reasonable prices for all these years. Not once have we been disappointed! All we have had to do, with our inground pool is enjoy it! True Blue Waters has my higest recomendations!

I had this company close my pool last year and asked them recently to dismantle my filter and hose…read moreit down because it was clogged and there was no force coming out of the Jets. During both experiences, the swrvice person was a little condescending and not proactive about telling me what they needed me to do before they came. They called to tell me the filter was cleaned and my jets were producing ripples which was great. I also asked 2 quick questions before we hung up and because he didn't know the answer because he didn't service the filter he had to hang up so he could get a hold of his guy. When I got home it didn't look like the filter was hosed down and there was no force coming out of the Jets. When I called him to tell him this he had an attitude about me not having powder readily available at my house (they should have ur with them) and that I asked too many questions and they could not have their guy turn around and come back to their house to check something or else they have to pay him another $50. When I asked additional questions, he said... We've already been through this to her three times already. So because of the condescending attitude towards me and the fact that I don't think they cleaned my filter but yet took my money they will not get business from me going forward.

Working with their local team Coversafe Southeast LLC -Jenn and her team were very responsive when…read morea bushing failed while still under warranty. She kept me posted on part order while also providing instruction on how to manually open cover so we could access pool while waiting on parts. Her team was efficient and professional and made the repair in addition to answering questions about recall and revised install. Our cover now works even better and smoother than it ever did. Kudos to Jen and the Southeast LLC team.

From the owner: CoverSafe, Inc. offers service, installation, and repairs on all automatic pool cover brands. Visit…read moreour website to see all Coversafe locations. Our service centers keep a stock of the most commonly replaced parts on all systems to ensure we are prepared if a repair is necessary. We pride ourselves in our knowledgeable and dedicated team members and their ability to repair all brands of cover systems. Let us show you what makes CoverSafe the best choice for automatic pool cover service.

Wonderful dog-friendly garden center! Great selection and kind, helpful staff. Location is nice and…read moreisolated but accessible. Love this place!

Great selection at reasonable prices. And the staff is super helpful + knowledgeable…read more I walked away with some healthy white peony shrub, marigolds, petunias and herbs. They have a fantastic selection of veggie saplings as well. This is now my go-to nursery!