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    Ambassador Pools

    3.3 (46 reviews)
    Open 8:00 am - 8:00 pm

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    I purchased a Kayak 16 X 24 pool from Ambassador Pools. I am extremely pleased with the pool and look forward to many years of fun, sun, relaxation, exercise and family gatherings. Let me share my experience. First, let me say that every Ambassador pool representative who interacted with me was extremely friendly, respectful, communicative, and helpful. Pat in sales thoroughly went through my options and pricing including discount opportunities. He was always available and responded right away to questions. Peter assisted me with my financing questions and concerns. He also reached out to the finance company to obtain answers to my questions. Brittany submitted my permit, coordinated the delivery of my materials and scheduled the installation and backfill. As a result, we emailed back and forth multiple times and she was always quick to respond and very helpful. The team who installed my pool was led by Chico who was absolutely amazing. He and his team are very experienced. The installation went very quickly. Chris backfilled the dirt surrounding the pool and was prompt and worked quickly as well. After the installation, I had questions and some troubleshooting needs. Greg in the Service department was very responsive and helpful as well. We had a big support system and felt in good hands throughout this experience. Ambassador Pools also provides helpful how to videos for maintenance to the pool, pump, and filter. Some points to note: As I stated, I purchased the 16 X 24 pool. It comes with an 8ft deck on one of the shorter sides. I added, for an extra cost, an 8ft deck along one long side. The pool has a 2ft perimeter deck on the other two sides. Therefore, the dimensions of the entire pool including decking is 26 X 34. I also chose to recess the pool. This is an extra cost and leaves 2 ft. above ground. I also paid extra to have a deep end. The pool is 4 ft. in the shallow end and 5-1/2 ft in the deep end. I was pleasantly surprised that the two corners in the deep end are raised up higher, so you have a shallow place to stand on if needed. I supplied my own stairs vs. a ladder. Ambassador Pools installed my stairs and placed the ladder in the deep end for an additional entrance/exit. Lastly, I chose to go with a salt generator vs. a traditional sand filter. We put eight 40 lb. bags of salt into the pool initially and the generator will let us know if more salt needs to be added. No need to add chlorine, algaecide, PH up, clarifier etc. I have not had to add any additional salt in the first month and a half that the pool has been running. The water has been crystal clear. I arranged and paid for 5 tons of sand to be delivered as well as one water truck to fill halfway to ensure the liner is spread out without wrinkles. Then, we filled the remaining water from our hose. We had to provide 12 X 12 concrete blocks. They are used underground to stabilize the deck posts and also for underneath the pump and filter. You are responsible for hiring an electrician to come and ground and bond the pool. The electrician will have to pull a permit. Be sure to assess the electrical needs for ALL of your pool options/accessories such as: bringing electrical to the pool site, having adequate voltage, and having a sufficient number of outlets. You are responsible for removing any excess dirt after the installation. I was not prepared for the amount of dirt that would be left over. I had a pile of dirt about 40' X 5' X 5'. I had originally planned to have the dirt moved to the back of my property by the back fill guy. However, the job was too big for his equipment. I contacted Ambassador Pools and spoke with Greg. He reached out to the installer, Chico, who had the required equipment. Chico agreed to move the dirt for a fee as long as he could fit me in between jobs. He was able to come out in a little over a week and moved all the dirt in less than two hours. He did such a great job! All in all, the process was pleasant but please realize that it does take time. The installation can be done in one day. However, all the prep work, permits, scheduling materials and deliveries, and waiting for each phase/team to do their part before the next phase can be completed does take some time. Don't go into this process thinking that you will have a pool within weeks. I started the process on March 31st. My pool was complete by June 17. Therefore, if you are looking to have a pool installed at the beginning of the summer season, you should reach out to schedule an appointment with sales mid-March. I absolutely love my pool and am very happy that I chose to go with an above ground recessed pool vs. an inground pool. It is truly the best of both worlds! No increase to your taxes, easier to repair, and moveable if you choose to take it with you at a later time. If you are considering a new pool, I highly recommend contacting Ambassador Pools!

    We had our pool installed last year. Everyone was great from the sales process to the installation. My husband has a really bad back and we chose Ambassadoor Pools for the ease of maintenance, we were not prepared for how easy this pool is! Best of all, they offer openings and closings, the price they charge for what they do is incredible. I highly recommend and tell all my friends to use this company! Greg in service is the best, friendly and thorough!

    This is what we are supposed to get

    We are once again down to a one star for ambassador pools in Massachusetts. We were told to remove the filter from our pump and just let the pool run until the new cell system arrived. The team, as I am not using any names arrived at 7:30 AM I guess and the filter was sitting right next to the pump waiting for the new salt system to be added . New salt system added and filter left out next to the pump. New salt system haywire for days because it caused salt screen to catch debris shutting it down, also since it ran all day and evening with no filter all the filth and sediment was already past the filter. That was it. $375nothing else done. What about that list of things promised when opening and closing? Nothing was done that was listed as the services promised. Done with Ambassador Pools. Found someone who actually does what they put in writing! Due diligence is something they should look up in the dictionary. My niece wanted a Kayak pool and was looking into a HIL but decided not to even get a pool after hearing everything we went through.

    Ambassador Pool

    We had an Ambassador Pool installed last June and enjoyed it all last Summer! The process was exactly as presented by their sales representative, Dante! One day install! When he said the pool was low maintenance, he meant it!! The supplies arrived the day before and the next day the installation team arrived. We chose the saltwater, and the computer lets us know when we need more salt. Usually not needed for 6 months or more. If it gets cloudy, put a bag of shock in it and clean the small filter weekly and the large one monthly or so. That's it for maintenance. Amazing and well worth the price! Their customer service is top notch! Always called back in a timely manner and have taken care of any questions or issues we were having. They back their product! No need to compare above ground pools, just call Ambassador Pools for the best choice, we did!

    Vera D.

    I highly recommend Jim Curtis for sales if you're interested in getting one of these pools. He was right. It is very easy to maintain and he was the right of mix of professional and fun. He was very patient during my decision process unlike most salespeople. He answered every question I've had even after the pool was installed !! Had some issues due to the install team but Danny stood by his product and company and got it all handled for us. It is the best purchase I have made besides my home ! Thank you guys !

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    18 days ago

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    6 months ago

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    Daniel J.

    Glad your enjoying the pools Steve, appreciate you!

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    2 months ago

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    6 months ago

    Overpriced and our salesman was like a used car salesman. We canceled our contract and they did give some of our money back

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    Daniel J.

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    4 years ago

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    5 years ago

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    Daniel J.

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    2 years ago

    I love my pool. They have been very good to me. Pool was done quickly. Service was provided when needed.

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    8 years ago

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    Hey Nancy thanks for the kind words I really appreciate it

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    Page 1 of 2

    Ask the Community - Ambassador Pools

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    Review Highlights - Ambassador Pools

    One of our valves cracked because of the cold weather, Danny sent his team out immediately to fix the problem.

    Mentioned in 13 reviews

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