Horrible owner!!!! Going on Year 3 now and still no reimbursement from Dan the owner of Ambassadeur pools! We had to hire a outside contractor to fix and complete the job at our home because of the inexperience and negligence of his installer. Here are pictures of the disaster I had to deal with for you to see! Please beware of this company, unprofessional with a spoiled childlike owner. If he ever decides to pay me back for the problems his worker created I will update this post and state I was refunded but I will not until I am reimbursed for the money he never paid me back for. I had to pay out $5000 out of my pocket to a local contractor for all the damages that his worker created. Dan never came by to see the damage of our property and he avoided our calls for weeks he gave us a damaged $30,000 16x30 pool without a deck replacement which he only sent a worker over after I called the bank to complain. The worker only bandaided it with crooked dented deck legs, and loose crooked deck flooring. It should of been completely replaced after his workers negligence.He also backed into our tree, hit our concrete deck pilon, installed uneven 4x4s so he decided to cut them side ways with a saw that I eventually had the new contractors replace.This has been a very upsetting stressful company to deal with and I will continue to post yearly updates on this site to protect other customers from this happening to them. I recently got a call from his service manager about 2 months back wanting to persuade me into having this review removed and I told them I would if be reimbursed for the damages first. After we got off the phone I never got a call back. Dan's other sites on fb, instag are all run by his fingers so you'll never see a bad review on it because he will easily delete it off. The Yelp app speaks the truth, the few lucky ones on here posting 5 stars will 100% eventually have issues with him in the future.. trust me on that.BUT UNTIL I GET REIMBURSED THE MONEY THATS RIGHTFULLY OWED TO ME I WILL KEEP UPDATING THIS EVERY YEAR. His response to me owing him money in his last reply is him being a wiseass its completely false. His druggy worker hacked up our property so bad I through him off the job and didnt pay the remainding balance owed to him because me and my wife were horrified at the job he had done. The owner Dan lied to us and was supposed to supply us with timbers in the deal that he stated he had at his warehouse. I ended up paying out of my own pocket for the timbers and outside labor. Please be very careful of this owner he is a Wolf in sheeps clothing. If you have or had problems like me you can contact the bank he gets his financing with for you and they will put some pressure on him. Don't let this pool gangster steal your money and run. We had alot of sleepless nights over this Conman. Look at the pictures and you tell me if this is what you want to take a 30k chance on? read more

Ambassador Pools - 32'x16' Kayak Saltwater Pool Review​ Ambassador Pools is outstanding and they have made our summer! We got our pool installed about 1 month ago and have used it almost every day since. We got the 32'x16' Kayak Saltwater Pool with 8' back deck and have not had to use any chemicals in the pool. It has been a great pool for the whole family to enjoy! ​ ​ We researched many pool companies and looked at a variety of circle and oval above ground pools. Most of the circle and oval above ground pools were not capable of being run with a Saltwater System and required additional work to build a deck / fencing around it. We found Ambassador Pools which sells Kayak Pools and contacted them in April. Pat, one of the regional managers, came to our house and showed us our options. He was very informative, knowledgeable, and helpful in answering all of our questions about the Kayak Pool. We went with the 32'x16' pool with the large back deck which has room for the pool toy deck box and chairs/umbrella for those really sunny days. The pool is in the sun most days and has stayed warm (70 degrees) to very warm (80 degrees) since being setup in mid-May. ​ ​ Once the pool was on order, I asked for the pool to installed as fast as possible. Ambassador Pools was able to make that a reality. Eric and his install crew came to do the install on a Sunday morning before Memorial Day weekend and we were swimming for the entire long weekend. Eric was very helpful answering all my questions and did a great job on the pool installation. Once all of the water was in for a couple weeks, we had a minor issue with the liner popping out in one of corners. I contacted Eric and he came over to fix it within a couple of days. He just wanted to make sure that we were happy with the pool - truly great customer service!​ ​ The pool is large enough to swim laps in and yet very easy to maintain. Once the pool was filled with water, we only had to add nine 40lb bags of Salt per the instructions. The filtration system is great and we have crystal clear water without all of the chemicals. We were even able to build a new fire pit with the rocks dug out for the electrical line. The whole family loves the pool and we can't thank Ambassador Pools enough. The are an outstanding company to work with! read more

Worked with Jim Curtis and had my pool installed in August and could not be happier. I chose to go with the Kayak Pool with the extended side and end deck. I am so glad I did I have been able to have several people over and have plenty of seating and plenty of room for pool games like basketball. The extended decks give you the flexibility to entertain and provide great storage for the extra floats etc. that you seem to collect over the summer. I had done a lot of research on what I should do and felt in-ground pools were too expensive and too permanent! I had never heard about Kayak Pools but said I never wanted an above ground because they are cheap and flimsy. Well that has all changed these pools are ON GROUND pools and have the same filter technology as many in ground pools. Very high quality product, low maintenance and the warranty backs it up! After speaking with my Sales contact Jim Curtis I knew I was making the perfect choice for my family. Jim came to my house, actually walked the space with me and listened to my ideas and what I was looking to do. He was very easy to talk to and I never once felt like he was trying to sell me. He presented the facts in simple terms, showed me the cost estimates and gave me realistic expectations and timelines. He was very patient and answered all of my questions. The best part of all was everything he said was true - the crew came on time and they were amazing on-site. They have this down to a science. It is truly amazing to watch. The most impressive thing to me is Jim called me to make sure I was happy with the end result he even came back to my house to give me advice on a deck I was attaching to the pool. Talk about service - you can tell he is in this for the long haul and that is why I am glad to be able to write this review and recommend if you are thinking about getting a pool call Ambassador Pools and ask for Jim Curtis - you will be in great hands and he will help you come up with the best solution for your situation. We love our pool and am so happy we made the choice to make the investment. If you are interested give Jim a call 781-389-9366! read more

Just wanted to offer up a quick review of Ambassador Pools. I typically don't write reviews but with my experience, and the good weather approaching, I wanted to share. We started researching buying a pool for our home early in 2023 but really didn't have any intention of buying one at that point; just weighing our options. We reached out to Ambassador Pools to see what they had to offer, and they sent someone out to our home with a very well put together presentation including samples of the pool materials and quality. After working with us and presenting the different options and configurations they had, the sizes, deck placement, stairs, etc., we were sold. We signed the paperwork the same day. Two or three weeks later the pool was delivered to our house. Within a couple of days, I received a call to schedule the assembly. A crew of about 8 arrived as scheduled that morning and went to right to work assembling the entire pool in a handful of hours. I was working from home at the time, fielding conference calls without one disturbance. I'd peek outside from time to time and was amazed at the progress each time I looked. They finished, explained everything they did, gave me a walkthrough on how saltwater filtration worked and they were off. Leaving the area as clean, if not cleaner, than it was before they arrived. I was also provided with tutorial links to how to maintain, open and close the pool, which were extremely helpful as a first time pool owner. When it came time to close it in the Fall, I did have a few additional questions and called customer service. They promptly put me in touch with an expert who walked me through the entire process over the phone. The pools are very low maintenance and great quality. My entire family (and then some) enjoyed an amazing summer. We're looking forward to another great summer! read more

I would give more than 5 stars if it was an option. I bought my pool from Ambassador Pools a few years ago. I never had a pool before this one and I knew absolutely nothing about pool maintenance. I heard about Ambassador from 2 other people who raved about them so I felt confident that I was making the right choice. The sales process was easy and they helped me choose the right size pool and deck for my backyard. They delivered the materials soon after and then installed the pool and deck in less than a day. We were swimming just a few days later. I was a bit nervous about routine maintenance of a swimming pool since I never had one before, but I was in good hands. Ambassador has a series of videos on YouTube that walk you through all the routine maintenance of their pools and equipment. They have videos for both chlorine and salt water systems. These videos are unlike any instructional videos I'd ever seen and I was amazed how they demonstrated each step of the maintenance process. Recently, I performed routine maintenance on my pool and I made a careless mistake. I contacted Ambassador and Danny answered the call and walked me through the process on how to fix the problem. Ambassador had the part I needed in stock and I was able to replace the part so quickly and confidently since Danny perfectly described the process to me. After I replaced the part, I got a call from Danny making sure everything was OK. It is rare when you get a call from the owner of the company checking-in to see if everything went OK. I was so impressed by this gesture. read more

This will be the 3rd summer with our Kayak pool from Ambassador Pools and we couldn't be happier. We didn't go too big on the pool size but we did upgrade and get "the deep end" which really gives it an "in-ground" feel and we got extra deck area (in hindsight, I wish we got full deck all around) for more lounging area. The install required an entire day and some misc. follow up, no headaches, any little items were rectified very quickly by Ambassador's customer service, either that day or as soon as they could possibly get it to you. If it's your first pool, you really want to give it some thought about things you may want for your pool. Talk to your electrician and landscaper, think about a heater (gas or electric, last summer was cold), don't cheap out or tell yourself I'll upgrade later, you probably won't, so do it in the beginning. Even though the Kayak pool is an above-ground, it feels like an in-ground and will become a fixture in your yard for relaxing and entertaining for years to come. Maintenance of our Kayak pool is extremely easy with the Frogger system, but you will need to educate yourself on pool chemistry and Ambassador is always there to answer questions. I highly recommend them. read more

We purchased an Ambassador Kayak pool in June and it was installed and ready to use before the July 4th holiday weekend. We are enjoying the pool so much, especially during these record-breaking hot, hot, hot days. We had a few minor issues after installation, and each issue was dealt with promptly and professionally by the entire team. Each person we've interacted with at Ambassador Pools has been super helpful and immediately responsive, even on the weekends and after hours. Pat in sales made sure all of our requests were met, responding to multiple emails back and forth, and Greg and his service team have been amazing. Chris and his backfill team were very helpful in replacing all the dirt so we could begin landscaping, and Brittany and everyone in the office have been very helpful. This is our first experience owning a pool, so we are still on a learning curve, and we truly appreciate the team's support and access to the Pool School videos, which are very helpful indeed. The Ambassador Pool team has helped us every step of the way, and we know we can count on them for years to come as we continue to enjoy our pool with family and friends. read more

We decided in May to have a pool installed. We had not heard of Kayak Pools but we did some research once we received a brochure from Ambassador Pools. One of the things we liked was the build in fence and deck. Our salesman, Doug, met with us in early May and went over the features of the pool. My husband grew up with a pool and did not believe the claim that this would be low maintenance. He is eating his words every day. We have had the pool since the end of June and have not had to do much in terms of chemicals and cleaning. We use the pool all the time and love it. If your yard allows, at least try for a 16x24. We do not have a deep back yard but that is what we went with and are so glad we did. It's a great size for our family. In addition, I cannot say enough about the crew that did the install. They were fantastic and the pool was up in a day. We have also had a positive experience with the staff at Ambassador Pools. The GM, Peter as well as Dan and Jose have all been great to work with and have been responsive to any quesitons we have. I would highly recommend Ambassador Pools. read more

My husband and i debated for a few years about getting a pool...we got quotes for inground and decided the expense wasn't worth the amount of time every year we would be able to use it(we live in New England).....we had pretty much given up the idea until i started to see ads for Ambassador Pools and Kayak in my Facebook newsfeed. I decided to call and see what they had to offer and get a quote. the price was less than a third of what it would have cost to do an inground. We decided to go ahead with it, and Chris and his crew , the men who came to set it up and install were some of the nicest and hardworking people i have ever met, and have to tell you its some of the best money we have ever spent and is the lowest maintenance pool i have ever heard of after talking to friend who have pools . Ours is on the smaller side ( 12x20) , but we have had 8 kids and 4 adults in it at a time and it was fine . My 13 year old and 8 year old are in it almost every day, and our house is where their friends want to hang out because they have so much fun in it. My only regret is that we didnt get one 5 years sooner!! read more

We purchased our Kayak pool from Ambassador at the end of season last year (2023) - Our salesman, Jonathan, was professional and matter of fact. He did not make false promises or beat us up with any corny sales pitch - Jonathan knew his product and was informative and helpful in assisting us with our purchase. The Pool arrived within a week or two and the installation team had it constructed in about 8 hours . The service for this company goes above and beyond. We had to consult Greg a couple of times with some questions that come along with being new pool owners. Greg was on his way to a customer's house about 40 miles in the opposite direction from here, and he offered to alter his schedule, turn around and come out to our home to help. We love the product and this company is great to deal with. Bonus for the 30 year warranty on the pool, which makes it a great value for the money. I would highly recommend Ambassador if you're in the market for an above ground pool. read more

This company is the worst of the worst. Two weeks ago we were in small claims court due to the fact that ambassador pools owner Dan Johnston (Canton, MA) refused to honor our warranty to replace the pool liner. He has lied, disrespected, threatened and intimidated us over and over. Mr. Johnston told me "You will be chasing me for years, you will not get a cent from me." No surprise that he failed to appear at Court for the hearing and we won the judgement. However, nothing from Ambassador has been done to rectify this issue. As a result we have had to file criminal charges for fraud/larceny, intimidation and threats against an elder (we are both over 60.) It apprears that Mr. Johnston is very quick to take your money but fails to provide an honest, above board company after the fact. There should be a 0 rating as that is what I would have posted. read more

From start to finish, I am extremely satisfied with my experience at Ambassador Pools. When I first contacted pool companies (12 in total), only 3 returned my call and Ambassador Pools has always been prompt in their response to any questions I have. Peter explained all of the details related to what is involved with installation and the product itself. Jose helped to ensure that I had all of the necessary paperwork in order to obtain the building permit, and was available to answer other questions I may have had. Danny kept in close contact with me to make sure that all steps from beginning to end were handled professionally and to my satisfaction. I have already recommended Ambassador Pools to others due to my excellent experience. If you are in the market for an above ground swimming pool, I highly recommend Ambassador Pools! read more

We just had a 12x20 Ambassador pool installed on 8/9/2020. I wanted to review this to let everyone know that if you are looking for a great pool with fantastic customer service, this is your place. Jonathon came to our house with a NO pressure sales approach and broke down everything and to the point. He was very responsive and helped so much though the purchase process. Once we decided to go with this company, the install process was so professional and Keith and his crew were spot on. From calls, texts, questions, you name it. I also wanted to mention Danny who came to our house to help us with Pool Filter school class. :) He has also answered phone calls off hours for us and helped over the phone as well. I cannot say enough about this team of professionals. Oh and the pool is just amazing. read more

When I moved to Cape Cod from the Mid-west that last thing I thought I would do was put in a pool. My wife wanted the pool so that our Grandchildren would have another place to swim when they were not at the beach. She contacted Ambassador Pools and from our very first contact I was impressed. They walked us through the entire process and left nothing to chance. The did the prep work the minute the site was ready. They constructed the pool the next day with minimal disruption. They spent time with us to make sure we understood the operation. They have very good videos that will walk you through the care and cleaning of the pool. In all instances they were very responsive. In case you might be wondering, my Grandchildren loved our Ambassador Pool. What can be better than that? Tom Falmouth MA read more

So in the past I may have written a negative review about an initial install. This summer we have had three different liners! Here's where it changed: Jesse who claims he is in fact a subcontractor (I could care less) comes out to replace the liner for the third time and and to close the pool and install a mesh heavy duty cover. I can't tell you how much of an awesome job he did. After adding more sand, raking out stones, staying in the pool for hours to make sure that any wrinkles were minimized. He also directed the person who delivered the water to pump it in until he was fit. He continued to stay in the pool until the water reached his knees. Bottom line: If I ever buy another Ambassador Pool I will request only Jesse and any of his crew to install it. Jesse is a Rock-Star! James read more

We contacted Ambassador Pools for a quote, and they responded immediately. Their salesperson Zack, came to our house that day. He explained the process in great detail, measured everything out for us and took his time to talk about different options for placement of the pool. Overall he was very friendly and personable . Kayak pools offers a very sturdy, high quality product with a warranty that we did not find anywhere else. They were able to deliver and install the pool within weeks rather than months and everyone was extremely professional, courteous and responsive, from the support staff to the installation crew. They cleaned up after themselves and did not leave a mess in our yard. We went with 16x24 salt water pool with a deep end and couldn't be happier! read more

We bought our pool in December and agreed on an installation date for April, we received a call informing us that we could have the pool installed a little earlier because for once the weather was agreeable. Arrangements were made for the installation and the crew arrive when they said they would. They did a great job, they paid special attention to the care of my property. The crew worked well together and completed the task at hand in a very efficient manner. The men on the crew were very polite and always ready to answer any question we had. From my experience with Ambassador Pools I would highly recommend that anyone in the market for a pool to start with Ambassador Pools. The product is great, the people are fabulous, and their workmanship is professional. read more

I have had my Ambassodor Pool for seven years and I had placed one call for service for a first time leak and Dan returned my call within a day, told me what I needed to do and then called back for more information. He then scheduled for a service person to come out within a week! All this in the middle of summer when pool services are at an all time high! Dan told me they only service their pools which is so reassuring as I have many friends with pools and they are hiring outside pool services to tend to their problems and paying lots of money! Thanks Dan for all your help. You will be making some kids very happy when they are able to get back in their pool again!!!!! Can't say enough about this company! You definitely can't go wrong with Ambassador! read more

Purchased this tank of a pool during 2020. Could not be happier. Salesman was Jimmy C. Everything went smoothly. Yes you pay more for this pool compared to others, but its worth every penny due to the quality and due to the decking. They were able to place the deck adjacent to my existing wood deck and i connected the two with ease. The cost of building a wood or composite deck of similar size would have cost twice as much. This deck is maintenance proof, doesnt get hot and easy to clean. The pool motor and filter system is top of the line. I literally didnt vacuum the pool throughout the season until i closed it. This is nothing like a typical above ground pool. Jimmy C the salesman(781-389-9366) went above and beyond to make sure everything went to plan. read more