Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

I am trying to repair a damaged in ground swimming pool for my disabled sister so she can sell her…read morehome. I called USA Pools 09-16-26 and there was a prompt response and site review the next day. Initially things seemed promising, an estimate was promised in a few days and on direct questioning they did say they could take on this project. On Sept 21, a call to check on the estimate yielded a promised reply in 2 -3 days. Another call Sept 25th yielded an estimate at the end of the day for about $14,000. More than I expected but given the scope of the repairs and the lateness of the season I accepted it. Their response was that they maybe able to start cleanup in 2 -3 weeks. I asked for a signable contract with a starting date for the initial cleanup and then the install of new liner once it is available. Also, I asked for their insurance info, Mass Licensing info and if they were bonded. Once it was clear that I required a signed contract before making a deposit, I was given some weak excuses for going with an unsigned estimate instead. They did not to give insurance info or even Mass License info. This in not good business practice and is not what is recommended by the Mass licensing board. Then abruptly I was told they could not help me. So now after wasting 10 days, I am stuck having to start over again to find a new vendor but it is so late in the season that it is doubtful it can be done before winter kicks in. If you are thinking of hiring this company, be cautious!

We also were happy customers of Paul Toronto at TLC Pools. We have been using Octopus Pools since…read moreBen and his partner, Dana, took over TLC Pools. Ben has been in the business for many years, including working for TLC. We were saddened to learn that Paul was retiring, but happy to learn that Ben would be continuing the service we were accustomed to receiving. He is quick to respond, arrives on time, is polite, creative, quiet, leaves my property cleaner than he found it, and extremely knowledgable. We have recommended him to many. His partner Dana manages the office. Dana runs a smooth and efficient office and provides the highest level of customer service. It is always a pleasure speaking with her, as well as productive. We are pleased to highly recommend Octopus Pools. Tibbetts Family, Abington

I have been a longtime delighted customer of Paul Toronto's wonderful TLC Pool Service. Paul was…read moretotally dedicated to his customers' complete satisfaction with great people, superior knowledge, fair prices and responsive communication. I recently learned that Paul has passed the torch to Ben Twitchell and Dana Faulkner of Octopus Pool Service. Ben had already been providing superior service at TLC so I was thrilled to learn that Octopus Pool would be carrying on without a hiccup! They even maintained all the scheduled work at the same pricing and competency. The Octopus Pool team is dedicated to providing the same exemplary support and virtually real-time communication and modern online customer interface tools. I am going to miss Paul and his constancy but I am thrilled to be working with Ben and Dana and I wish them all the success that they deserve! If you are looking for a pool service company I heartily recommend Ben and Dana and Octopus Pool Service! You will not regret it.

if i could give 0 stars i would he put in my liner for best pool liners (crooks) and mr vazquez was…read morea willing con man for them pool leaking since oswaldo installed the liner now i must sue him in small claims court and best pool li ers by the way liner wrong size and he did not even know he put it in anyway!

They were knowledgeable and we were very satisfied with how quickly and thoroughly they opened our…read morepool . Thanks Vazquez Best Pool Liners !

They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

We just finished getting our pool re-tiled by Jon and Jen. What a joy they are to work with. They…read morecommunicated well to get everything scheduled and showed up when they said they would. The job site was spotless at the end of each day. The work is gorgeous and I would hire them again in a minute.

From the owner: Our business specializes in Gunite/Concrete Pool Repairs & Restorations. Specialities include…read moreEpoxy Painting, Tile Repair/Replace, Deck Repairs.

I had an old liner in my pool. I shopped around and found Sweetwater. They were professional and…read moreworked tirelessly to make my pool function right and properly. The guys that installed the pool were professional and skilled. My pool looks great and I feel they did a wonderful job.

They no longer have retail sales. I had a nice ride only to find out they are out of businessread more

Went today to replace my 6 week old Oxygen Pools Dynamic Oxygen Generator as my sanitizing system…read morefrom Gibralter Pool. My pool was never clear in the whole 6 weeks and the unit started leaking badly last week. I was done. Brought my water sample to Budget, was helped by Mike who spent quite a while explaining the chemicals I would need to switch to chlorine sanitizing. Got all the chemicals I need for a reasonable price. Came home followed Mikes' instructions and presto-5 hours later my pool is clear!!!! I am so very grateful. Thank you for your professional service.

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!