They no longer have retail sales. I had a nice ride only to find out they are out of businessread more

NO SHOW/NO CUSTOMER SERVICE Do NOT Reccommend Sweetwater Pool Service. I would give them a ZERO…read moreif I could. I can safely say this was the Worst customer service experience Ever. I called Sweetwater late in late March 2023 to arrange for repair and service on my pool. I booked an appointment to have my pool serviced on June 14, 2023. (You have to book early or lose the season! Thats why the way they screwed me was hard. It was too late to get anyone else). On April 4 they sent me the The Confirmation email for my service for June 14. I re-confirmed in May, and again in emails in June. MORE than 3+ confirmations! The day of the appointment I re-arranged work to be home for most of the day, and coverage for an hour I had to be out. Nothing. NO SHOW. NO RESCHEDULE. At 7:30 pm I heard from a SW tech who said he was running very late, it was raining, and he preferred to come back when it was not raining and SW would re schedule my appointment. I NEVER HEARD FROM ANYONE AGAIN. When no one re scheduled I emailed the Account Manager Harry Carter that had booked my appointment and spoken to me in March about the work I needed. I emailed 2-3 more times and called AT LEAST 6+ times over the following month. NOT ONE CALL BACK. Then I was really stuck by July and UNABLE to find service for my pool, or make the weekly arrangements because everyone else was booked, which was why I started in March. I guess business must be great for them to treat customers so shabby. Put them on the 'DON'T WASTE YOUR TIME list' because they might not show up for you either and then its too late to get anyone else in.

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

I am trying to repair a damaged in ground swimming pool for my disabled sister so she can sell her…read morehome. I called USA Pools 09-16-26 and there was a prompt response and site review the next day. Initially things seemed promising, an estimate was promised in a few days and on direct questioning they did say they could take on this project. On Sept 21, a call to check on the estimate yielded a promised reply in 2 -3 days. Another call Sept 25th yielded an estimate at the end of the day for about $14,000. More than I expected but given the scope of the repairs and the lateness of the season I accepted it. Their response was that they maybe able to start cleanup in 2 -3 weeks. I asked for a signable contract with a starting date for the initial cleanup and then the install of new liner once it is available. Also, I asked for their insurance info, Mass Licensing info and if they were bonded. Once it was clear that I required a signed contract before making a deposit, I was given some weak excuses for going with an unsigned estimate instead. They did not to give insurance info or even Mass License info. This in not good business practice and is not what is recommended by the Mass licensing board. Then abruptly I was told they could not help me. So now after wasting 10 days, I am stuck having to start over again to find a new vendor but it is so late in the season that it is doubtful it can be done before winter kicks in. If you are thinking of hiring this company, be cautious!

Mike & Bruce arrived on-time & immediately set to work. They're both kind & professional They did…read morean excellent job of cleaning our gunite in-ground pool. We'll be utilizing their expert services for our ongoing pool maintenance, cleaning & repair services, including opening / closing.

Came out assessed and went to work. Got my green murky pool water clear and offered maintenance…read moretips. Very friendly and professional

This update is long overdue. I can't speak any higher of Al and the work his team performed in July…read more2018. My wife and I were stuck between a rock and a hard place once we discovered the pool we had purchased from RoyalSwimmingPools.com was actually a specialty pool. Being a specialty pool meant it was engineered very differently than ~95% of all pools and it required a custom installation. The first contractor that tried to work on this pool (another North Shore based pool company which won't be named) eventually gave up on the installation after spending multiple days tearing up our backyard. I then contacted a mason to install 8 cement footings that were required as part of the custom installation. We later discovered the cement blocks were incorrectly placed (i.e. not leveled). We tried calling several pool contractors in the area who adamantly stated they would not touch a Doughboy pool. Royal Swimming Pools could not provide us any help since they didn't have any contractor connections in New England. Doughboy Pools corporate was similarly useless. Over three weeks had passed since the first installation attempt and we weren't making any progress. After finding Pools by US Plus on Yelp, we contacted Al and Melanie out of desperation and gave them a detailed breakdown of our dilemma. Melanie was very responsive and friendly. They gave us a reasonable quote (i.e. their standard rate) and said they could help us out (THE NEXT DAY!). Al visited the evening before the work was performed. He was extremely approachable and well-mannered much unlike the typical contractor. Despite the difficult nature of the job due to the customized installation and the rework that was required, they were able to get the job started and finished in one day! Perhaps most importantly, they even followed the exact instructions in the Doughboy manual so the 60-year pool warranty can remain intact! Al also provided a recommendation for us to upgrade our pool filter which we were able to act on before the installation was complete. We couldn't be happier. We're very satisfied with the finished product from Al and his team. The pool and liner look phenomenal! I highly recommend Pools by US Plus!!!

Their precise site prep work, the tidbits of pool knowledge they offered, and their attention to…read moredetail were all incredibly impressive and appreciated. Highly recommended if you want your pool installation, or liner replacement, done right!

Very professional very friendly I had no problems and loved the job that they did! The owner…read morehimself comes out to do the job if I could give them more stars I would

Holmes is the best in the business. Matt and his team take tremendous pride in their work. They've…read morebeing doing pools for a long time and it shows. They are extremely knowledgeable on all things pools and pools installation. Had an in-ground vinyl liner pool installed by them which came out beautiful. They are so honest, dependable and trustworthy!

South Shore Pool Supply has been opening and closing our pool for the past three years. We…read morerecently had our 2026 fall closing done. John Cannon was the lead tech. John along with his assistant made it a point to introduce themselves and to take a minute to outline what they would be doing. They also asked if I had any questions or special requests. The pool was closed and covered in about three hours. Everything looked good as they were packing up their gear. I am happy with the service and would highly recommend using SSPS for your swimming pool services. If you have any questions or scheduling issues, just call Tracy and she will do her best to accomadate you.

If I could give zero I would. Triple charging customers and rude service. Never solved the problem…read moreand charged exorbitant pricing.

Had @n @ppt with John today, for him to do @ diagnosis, on our inground pool' filter & pump, I text…read morehim @t 2:30, & did not get @ response until 4:30, when he stated, he forgot to @dd me on his work list for today, this is not being, dependable, professional, or reliable, think twice before hiring him ?

Hired John to fix an old decrepit pool. He came out with his associate and spent 2 days to fix…read moreeverything. He showed up on time and did great work. I will use him for all my pool needs.

Pools Unlimited , they are the best company to do business with…read more We did have other pool people out that were not as professional as them They helped us out so much this summer with all our pool issues Joe was fantastic and Heidi was the nicest person to deal with always being so nice with all our questions We are an older couple and they made it so easy for us I would recommend Pool Unlimited to anyone that needs pool help Thank you Joe and Heidi for all your help in resolving our pool issues

We needed to replace our liner this year. Joe was the only local business that replied to our…read morecalls. Even with the rainy spring we had, he got our liner installed before the summer. He did a great job, was fairly priced and was personable to work with. We highly recommend him!