Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

I am trying to repair a damaged in ground swimming pool for my disabled sister so she can sell her…read morehome. I called USA Pools 09-16-26 and there was a prompt response and site review the next day. Initially things seemed promising, an estimate was promised in a few days and on direct questioning they did say they could take on this project. On Sept 21, a call to check on the estimate yielded a promised reply in 2 -3 days. Another call Sept 25th yielded an estimate at the end of the day for about $14,000. More than I expected but given the scope of the repairs and the lateness of the season I accepted it. Their response was that they maybe able to start cleanup in 2 -3 weeks. I asked for a signable contract with a starting date for the initial cleanup and then the install of new liner once it is available. Also, I asked for their insurance info, Mass Licensing info and if they were bonded. Once it was clear that I required a signed contract before making a deposit, I was given some weak excuses for going with an unsigned estimate instead. They did not to give insurance info or even Mass License info. This in not good business practice and is not what is recommended by the Mass licensing board. Then abruptly I was told they could not help me. So now after wasting 10 days, I am stuck having to start over again to find a new vendor but it is so late in the season that it is doubtful it can be done before winter kicks in. If you are thinking of hiring this company, be cautious!

I have used Endir at Aquafully twice. He detected a leak (2025) that was driving me crazy and I was…read morelosing a lot of water. My pump wouldn't prime (May 2026) and he told me it was gone. He replaced it and will install a new Polaris pump that is gone as well. He's a total professional and is very good at his job. Definitely recommend.

In the heat of last summer the water flow in our pool was minimal We were very pleased with the…read moreservice from Ednir A leak was found and fixed We had reachEd out to several other pool services and they could not fix the problem

We are in our second year of our pool and we love it. We have also gotten fantastic continuous…read moreassistance from Greg and his team to open and close the pool and troubleshoot with me as a first time pool owner. Very pleased with our purchase.

The best above ground pool out there! Very easy maintenance, amazing customer service! Great value…read morefor the money. Highly recommended!

South Shore Pool Supply has been opening and closing our pool for the past three years. We…read morerecently had our 2026 fall closing done. John Cannon was the lead tech. John along with his assistant made it a point to introduce themselves and to take a minute to outline what they would be doing. They also asked if I had any questions or special requests. The pool was closed and covered in about three hours. Everything looked good as they were packing up their gear. I am happy with the service and would highly recommend using SSPS for your swimming pool services. If you have any questions or scheduling issues, just call Tracy and she will do her best to accomadate you.

If I could give zero I would. Triple charging customers and rude service. Never solved the problem…read moreand charged exorbitant pricing.

Always great service.A pleasure to work with Steve. On time…read moreand consistent. My hot is in great shape thanks to Atlantic

Had a great experience with Atlantic Hot Tub! Any time we have any issues, we reach out to them and…read moreSteve comes out to take care of the issue. Greg was awesome when we were in the market and helped us pick just the right tub for our family. Very happy with our tub and the service we received from them. Highly recommend!

I love Coastal Pools. I have been using them for years for chemicals, repairs and various things…read more The people there are all so nice and helpful.

My husband who can do anything after a year working on our pool, we called several companies,…read moreneeded it fixed by July 2nd . COASTAL POOL SUPPLY IS THE ONLY ONE WHO RETURNED OUR CALL and CAME OUT WITIN A FEW DAYS AND ARE THE ONLY COMPANY YOU WILL EVER NEED...they don't leave until the problem is done. They were absolutely the best, the owner brought a third guy and stayed and worked as well, we will never go back to Leslie's. Leslie's does not stand behind what they sell (big expensive items) . Please support this family owned company, they also have jumpy things and a bunch of nice boys cleaning and operating them. The whole company is the best! Wish we had a better picture, we have some things we have to clean up and paint. When yes when I win the lottery guess whose on my list...definitely of course this company!

We also were happy customers of Paul Toronto at TLC Pools. We have been using Octopus Pools since…read moreBen and his partner, Dana, took over TLC Pools. Ben has been in the business for many years, including working for TLC. We were saddened to learn that Paul was retiring, but happy to learn that Ben would be continuing the service we were accustomed to receiving. He is quick to respond, arrives on time, is polite, creative, quiet, leaves my property cleaner than he found it, and extremely knowledgable. We have recommended him to many. His partner Dana manages the office. Dana runs a smooth and efficient office and provides the highest level of customer service. It is always a pleasure speaking with her, as well as productive. We are pleased to highly recommend Octopus Pools. Tibbetts Family, Abington

I have been a longtime delighted customer of Paul Toronto's wonderful TLC Pool Service. Paul was…read moretotally dedicated to his customers' complete satisfaction with great people, superior knowledge, fair prices and responsive communication. I recently learned that Paul has passed the torch to Ben Twitchell and Dana Faulkner of Octopus Pool Service. Ben had already been providing superior service at TLC so I was thrilled to learn that Octopus Pool would be carrying on without a hiccup! They even maintained all the scheduled work at the same pricing and competency. The Octopus Pool team is dedicated to providing the same exemplary support and virtually real-time communication and modern online customer interface tools. I am going to miss Paul and his constancy but I am thrilled to be working with Ben and Dana and I wish them all the success that they deserve! If you are looking for a pool service company I heartily recommend Ben and Dana and Octopus Pool Service! You will not regret it.

If you are planning to work with this company run. Run as fast as you can. They will destroy your…read morepool equipment within a couple of years. I had my pool fully renovated in 2021. for shore pools started servicing it after. I have no work with any other company since i open my pool. In 2023, I started having problems with the equipment. salt generator was connected wrong last year And burned down, the pool was no close properly on winter 2024 and when heater was turned this year water started to coming out from the inside and all pipes were cracked and leaking. I called the guaranty company last year. I was told the company was using unsafe amounts of chemicals, and they were distroying my pool system. To change them. I was busy I to change them. I didn't change them, and now i regret it. Today, I face over $10k in broken equipment . I called them last year to question them about the closing of the pool, equipment left on the floor, and the patio. When i called them Lady was rud and advised not to blamed them for something they didn't do. I pointed out to her that The shore pool has served my poolmsince i open. 7/2021. Guaranty company emailed me with my claim findings and declined to cover my pool. Because signs of long time leakage , and corrections couse by high PH and chemicals. Complaints i had sent to the shore pool in the pass. See photos below

I consider us to be refugees from the horrific customer service we received from Aqua Jet…read more After being cursed at and treated horribly by their owner, we contacted Shore Pools for support at my parents home. Being senior citizens and the upkeep on the pool had become too difficult and they needed additional support. Shore Pools promptly responded with friendly, professional service and a problem solving approach. They were happy to answer questions and offer suggestions without a sales pitch and their work has been great. I feel relieved that my parents are in good hands, thank you Shore Pools for being an asset to our community!