These guys know their stuff!! Even when busy they take time…read moreto explain and answer questions.

Well since my husband didn't listen to me and left the drain plug in our Heyward DE filter, it…read morebroke when he tried to tighten it. I called John Murray's to see if they had any in stock and he told me that since we had an inground pool the plug that we put into the returns will fit the drain plug. Pretty awesome to let us know that so I didn't have to drive there to pick up the part.

Pool Pals has been my Pool service provider for more than 20 years since the early days of their…read morebusiness. Their commitment to customer service and quality of their work is unmatched. They go over and above the call of duty to ensure their customers have positive experiences. They have taught me so much about the operation, care and maintenance of my pool, and their honesty and professionalism is extraordinary.

Where do I start, so Matt Colace has closed my pool for 2 years now, maybe three. I have owned it…read morefor 14 years, and only time my pool was green is when Matt closed it. I asked about it and got some made up reason. So, I dealt with it, allot of work, allot of chemicals and money. But this past year, unlike the last 14 years, Matt did not put my pool cover on correctly and the cover tore. Need to lace cable thru some heavy vinyl straps to attach to a wall, he did it other years, not this year. Again he said he didn't have to do it, but did it last year. I open the pool. In addition the pool was lowered several feet, he said he did not do that either, although I know he left and was trying to do several pools at once. He could have just did the right thing and paid to have the cover sewed together. I thought this was bad, as he was quite combative with me. So when I opened the pool, the chlorinator did not work, I knew salt very low because I added three feet of water. But then I looked down and saw a cut wire going to the salt cell, I have pictures, and thought wow this next level. Was it out of just anger, or is this how he gets repeat business? So when my wife and son were splicing the wire together, my son looks on the ground and see a two inch piece of that wire on the ground that was obviously cut out. I have the wire and pictures. This has gotten out of hand, I gave him a chance to fix this spring, wouldn't call me just text. So now also my liner is pulled down in two separate locations, due to the pool being lowered too far. The initial problem of the green pool is probably because he does not put enough chlorine in it to close, same as the reason why he was rushing around between pools. He had asked me if I wanted to pay "cash" so to make little more money for himself he used less chemicals, rushed around draining my pool too much, and did not take the time to put cover on correctly. I assume the cash only option was for his pocket and to avoid paying franchise fees and taxes. Less chemicals means more profit, I put 6 gallons of chlorine in and took 10 days to clear it up. So that's about it, love to hear from you guys. Judging by his temper on such a small matter as sewing the cover, please inform me before you talk to him on this as an unscheduled visit to my house from him in a rage would not surprise me. Thankyou ( Sent to Pool Pals no response) Maybe it is me did not see how to attach pics

We switched to Ken's Pools three years ago after poor customer work and customer service by our…read moreprevious company. Ken and his team are knowledgeable and professional. They show up when they say they will for our weekly cleanings and they understand how our pool and spa work. They are very responsive whenever something isn't working properly -- Ken or someone on his crew often show up the same day (even on Sunday) to try to resolve the issue. Our pool has never looked or worked better. I've recommended Ken to a few people and will continue to do so!

Saw a Ken's Pools white Chevy silverado driving recklessly and endangering other drivers on I-90…read more Would never want someone like this working on my pool. They seemed to purposefully have the pool vacuum covering the license plate too, conveniently.

We needed an emergency pool heater repair for the swim school we run and John was amazing; he came…read morein with a day's notice and got our heater working! We will absolutely be hiring him for any further work and check-ups on our system. The prices are very reasonable and his service is exceptional. We're thankful to have found him!

Jon is a very deceitful contractor, takes the customers money, makes excuses not to finish a job…read morewhen the original contract was signed over two years ago. Took my materials that I paid for over 17,000 to so call buy what was needed to remodel my cement pool. Broke into my shed, didn't wait to have me open it with a key, and left his so called laborers on my property, which most of the time were on their phones ... never communicated with me ... I went outside numerous times during the couple of hours they were there, and Jon never returned or touched base with me before taking all of the materials that were mine and paid for and became quite verbal and unprofessional through texts messages, instead of being a true businessman by responding by phone not texts. I've filed a complaint with the BBB and the AG s office for fraud and theft of deception which is a criminal offense. Don't be taken advantage of, Jon stole a lot of my retirement money and life insurance money I received due to the unexpected death of my husband ... disgraceful.... hopefully Karma bites you in the ass pal.

We have a long driveway with a bit of a curve as well. The driver, Edgar, called me a half hour…read morebefore arriving. He had a heck of a time getting the truck up our drive. As I stated, the driveway is a challenge. After numerous attempts and a ton of patience, Edgar got it done!!!! He apologized that it took awhile, again due to the driveway, and demonstrated tons of patience!!!!! We are truly satisfied with Niagara and will definitely call them again!!!!

Niagara has always given the service they promised!! The water quality was crystal clear.. They are…read moreeasy to deal with and scheduling couldn't have been easy!! They deserve an A+ rating!! Thank you!! Diane K.

Highly recommend. After shopping and researching for 6+ months. I came across Four Season Spas…read moreearlier on but somehow I kept circling back to their website. Finally pulled the plug and ordered. Great prices, great communication, installation was seamless and the quick lesson on the set up and chemical was easily understood. A+

Roger was really great to work with. He spent the time to answer all our questions. My fiancé had…read morepreviously ordered a hot tub from Roger for another house and it has been working wonderfully for 3 years. His new show room has lots of hot tubs on display and all the chemicals and goodies you would need for maintenance. Delivery of the hot tub went very smooth, they installed the lifter bar and and top and we just had to wait for the electrician the next day to start enjoying our new hot tub. I loved how easy the process was, no "used car salesman" techniques. Very forthright, good prices. We are now loving our new hot tub, thanks!