unreal!! I have spent 3 years with 3 different companies working to fix my pool. replaced 2 filters…read moreand 2 motors in those 3 years - paid way too much service call money and spent countless wasted hours watching these guys do nothing. Or showing up late if at all. My pool has been running on about 30 % strength. Good enough to get by and bad enough to make me angry! 1 call to heritage and they showed up while I was at work. My pool is running like a champ! They followed up to tell me the problem (huge clogs in the pipes) that they cleared. We still may have cracks in the underground and that will be repaired. For now we are at 85% (feels like 100!) The woman that answered the phone and the owner were both very nice according to my wife. It's a pleasure to work with nice folks. I have found my pool company. I probably shouldn't post this because I don't want the secret to get out. If you have a pool problem...this company is the answer to your problems!

$450 for a pool opening and one of the worst customer service experiences I've had in years…read more The pool was left green, the walls were not cleaned, the water level was so high that the skimmers couldn't function properly, the pump schedule wasn't set, and the grounding wire for the pump wasn't even reconnected. We had severe thunderstorms that very night. That level of carelessness is completely unacceptable from a professional pool company. Before anyone says, "Pools don't clear overnight," I understand that. I've owned a pool for years and have both opened it myself and hired pool companies. A green pool on opening day isn't the issue. The issue is that there was little indication that enough had been done to start the recovery process. There was virtually no chlorine smell, little to no improvement after the opening, and when I questioned it, I was simply told that chemicals had been added. What really turned this into a one-star review was the response from the company. Instead of addressing the concerns, I was met with excuses, dismissive answers, and a rude attitude. The woman I spoke with repeatedly talked over me and raised her voice. There was absolutely no interest in understanding the concerns or making the situation right. I was also told that they "don't clean pools." If that's the case, then what exactly does a $450 pool opening include? Removing the cover, installing the railings, and leaving the customer with a swamp? If the pool was exceptionally green and required additional chemicals beyond what was included in the opening, then tell me. Call me. Explain the situation. Give me the option to approve the additional cost. Don't leave the pool looking terrible and then act like that's just how it is. I genuinely cannot imagine how this company gets repeat business. The condition they left my pool in was unacceptable, and their response afterward was even worse. One final note: they require payment before the work is performed. Looking back, that should have been a red flag. I paid in full before they ever touched the pool, and once the work was done, there seemed to be very little concern about whether I was satisfied with the result. The attached photos were taken approximately 24 hours after Heritage Pools completed the opening service. The pool had been circulating continuously during that time and the photos accurately reflect the condition in which the pool was left. If removing the cover, installing the railings, and leaving your pool looking like a swamp sounds like a $450 pool opening to you, then this is the company for you. If your expectation is that a professional pool company will properly open your pool, communicate with you, and stand behind their work, I would strongly recommend looking elsewhere.

Love Best Pool Service!! Both Jim's, the dad and son really care about my pool and getting the best…read moreout of my summer. My water is always crystal clear. I have no idea how they do it, but my pool water is always sparkling. They know precisely how to balance the water to perfection. I'm very lucky to have found them 15 years ago and still going strong. They know what they're doing and come right out if there's an issue. Thank you Best Pool!

Hired in April, never saw again and never returnEd call. As poor as it gets.Stay clear. Company…read moreshould change name to worst pool company.

Pool Pals has been my Pool service provider for more than 20 years since the early days of their…read morebusiness. Their commitment to customer service and quality of their work is unmatched. They go over and above the call of duty to ensure their customers have positive experiences. They have taught me so much about the operation, care and maintenance of my pool, and their honesty and professionalism is extraordinary.

I submitted the below and never received a response…read more Here is a bullet point list of our recent experience with your staff in Norfolk MA. Service was completed to replace the salt cell. System didn't work. It was obvious it had never been tested. Christopher recommended another path that required additional service/parts - VERY expensive solution. My husband replaced a dollar fuse, and the system worked. We had a separate service request. The work done was not what was originally discussed (much less this time) The invoice arrived 20% higher than what was communicated via text, with NO detail (just flat fee) We asked for the invoice detail We received an invoice with two lines (service and parts) The parts did not reflect the parts used. It totaled $165 and had generic parts, some of which were not even used. The service hours did not reflect the time invested. Christopher stated he would agree to revising the invoice to reflect what he had listed originally in the text to my husband, as a "favor". He would not revise the estimate to reflect the actual work done or parts use. I stated that I simply wanted to pay for the job completed - parts and labor. I have all of this in writing via text. And, we tried to give him many opportunities to correct the invoice without any negative assumptions. In the end, we will pay our invoice. I just know, as a small business owner, your reputation is very important. If customers don't have confidence in the integrity of the work being done, it definitely limits the success of the brand.

The Bath Boys were great. Very responsive from the beginning. Derek came out, measured, and…read moreprovided a very reasonable quote. The selection of materials were great and they allowed me to custom request my vanity and medicine cabinet. I replaced a very old tiled bathtub with a beautiful new walk in shower. It looks better than a traditional tile shower. I had a window in my shower and they did a great job waterproofing around it. They scheduled the work quickly and were very efficient. Great work and I will use again.

The Bath Boys are great! They took out my old bathtub and replaced it with a full size shower. This…read morecompany is family owned and has been in business for over 20 years. All who worked in my home were friendly, informative and experienced. They supplied their own plumber so I didn't have to deal with multiple contractors. The finished job was better than I expected and the price very reasonable.

Jason came and installed a new liner for my in ground pool. Below are the key things you should…read moreknow: * Fair price * Quality work (he genuinely cares about doing a good job) * Good communication * Very nice and easy to deal with. I would highly recommended Jason if you are looking for help with your pool or spa.

Jason Walker is not only a great guy, but he goes above and beyond to help out. We have an Intex…read moreinflatable, hot tub that no one would fix, especially during the height of pool season, but Jason found time for us and fixed our hot tub. We highly recommend Walker Pool and Spa!!!

Eric is AWESOME! My pool has looked amazing all summer... as a new home owner I thought I could…read moretake care of my inground pool myself during the first summer I learned I was wrong, then I met ERIC...he closed the pool the first year and gave me many pointers for the next year to come, when it was time to open the pool I knew I better call Eric. He was there when he said he would be, I signed up for his maintenance program and am SO happy that I did. I never thought about the pool all summer; I was proud to have friends and family come swimming as it was clean and clear all summer long. Of course this summer also came with it some bumps like a needing a new filter which Eric was here assesing the problem immediately and as soon as the new one came in he was back with a quick install. Then lightening struck while I was on vacation, my house sitter called him and he was quick to get back to her, come check out, and even repair the damage. I would highly recommend Eric to anyone who wants to keep their pool running in top shape all summer! As for opening and closing he makes it look so easy! Thanks for the great work Eric I am a client for life!

Fantastic service! Eric was able to help us open our pool and made sure it looked great! All the…read morestaff is super friendly and helpful, highly recommend!

I couldn't have been happier with the work that Ranieri Construction performed on our pool deck…read more After 13 years, the exposed aggregate pool deck surface was developing stains and some loose pebbles were beginning to pop out. Louis and Andrew inspected the deck and realized that an improperly installed draining system was part of the culprit. They remedied the drainage problems, cleaned the deck, and sealed it to protect against any further damage. They also repaired a section of the deck where a piece of concrete had broken off into the pool. The pool deck now looks like new again. Louis and Andrew were professional, timely, and good communicators throughout the entire process. Five stars all around.

Ranieri Construction is a top-notch family run business. Our older pool needed extensive service…read more It had several leaks in the skimmer and inlet lines. Andrew and Lou repaired the leaks, and got everything working again. They also completely cleared out the pool house and installed a new pump, filter and heat pump. Everything was installed beautifully. They take pride in their work and don't do anything halfway. I would trust them with any project.

We are completely happy with our experience…read more Mike and his team recently replaced our gutters and re-roofed our entire house in Ashland, including all new plywood sheathing -- and even more recently, they installed the plywood, flashing, roofing, and gutters for our DIY 15x30-ft addition. Mike was clear about what would get done and how much it would cost -- and he and his team delivered excellent quality results without a scrap of waste on the ground when they were done -- all at a fair price.

This local roofing & gutter company - 'A1 Roofing & Gutters' - couldn't have been more helpful…read more Called Monday morning and they came out Tuesday @ 8AM - took care of my downspout situation. Thanks Mike - great customer service. Matt & Caleb were very professional and polite. Wouldn't hesitate to call them again.