I was very pleased with every interaction I had with employees of On Duty. From Grace, who answered…read moremy call and set proper expectations to Spencer and Ben, who were both on time, pleasant, professional, and expedient. Instead of being charged for cleaning of multiple flues, Spencer took the opportunity to inspect each one so we could make a decision on how to proceed forward.I was very happy with the experience and look forward to any future projects.

I had the privilege of working with Christian and Paul with On Duty Chimney. They were fantastic…read more They were very thorough. They were patient and extremely knowledgeable of their craft, and specifically assisted me with a first time homeowners set up, of my insert pellet stove. And did an amazing job cleaning and getting very detailed work finished. I look forward to working with them and On Duty in the future.

Scott and his helper from Minuteman Chimney Sweep did an excellent job on our chimney. They removed…read moreall the moss from the top and sides, repaired the crown, and sealed the chimney above the roof line. The repair work looks fantastic, and the cost was very reasonable. They were professional, efficient, and clearly take pride in their work. We will definitely be using them again for future chimney maintenance and repairs.

The work done was excellent! They take a little while to respond/get back to you but their pricing…read moreis fair and their work is great! Would recommend!

Outstanding service. Scheduled easily. Arrived promptly and completed the work efficiently and…read morethoroughly. Assessed our needs for three fireplaces and made appropriate and well-appreciated recommendations. Emener staff is polite, communicates well and ensures satisfaction. Fair pricing. Highly recommend.

I was in need of Chimney brick repair on one of the two Chimneys on my home. I set up an…read moreappointment with Emener Chimney Maintenance to quote the work. Mike Emener was here early for the appointment, provided an honest and reasonable quote, and despite being very busy, fit me in on a Saturday to do the repair work and install the caps. Mike and his team were extremely professional, a pleasure to deal with, and provided the highest quality work at a reasonable price. He takes pride in his work and it shows in the results. Awesome experience and I highly recommend Mike Emener and Emener Chimney Maintenance for any/all of your fireplace/chimney service needs, I certainly will.

I first found out about Hearthside Fireplace & Patio on Facebook in April of 2020. I was interested…read morein one of their Caldera Hot Tubs display models that they were selling at the time. I talked to Sean and he answered all of the questions that I had before I decided to go to their showroom to look at it in person. I stopped by the Holliston store after work in April and I was impressed by every employee in the store practicing social distancing, wearing masks, etc. during the peak of COVID-19. I looked at the hot tub in person and it was everything that I was told it was before I got there. The salesperson was very friendly and answered all of my questions that I had about the Caldera Spas. The salesperson was not pushy at all. I ended up purchasing the same display model a few days later. Josh came to my house to perform a pre-delivery site survey and drop off the electrical service panel a few days after that. A couple of weeks later, the Hearthside Service team came to delivery my new hot tub and install all of the accessories on it. They were all very friendly and cleaned up after themselves prior to leaving. I have had a very positive experience with the purchase and delivery of my new Caldera Spa and highly recommend Hearthside Fireplace & Patio! I can also highly recommend the Service Team over at Hearthside as well. I have had a couple of issues with the my new spa, but that was to be expected as it was a display model and a couple of years old. The technician that comes here is very friendly and always leaves everything exactly as he found it and cleans up prior to leaving. I recently had an issue with the Topside Control Panel on my hot tub which was causing the hot tub to shutdown and the temperature has been below freezing. The heater was unable to operate due to the faulty control panel and I was worried that the water inside of the hot tub and plumbing would freeze leading to more problems. Hearthside was able to get a technician in within the same week to figure out what was causing the issue and what they needed to order. Hearthside then ordered the part and was back here to replace it only a couple of business days later. The hot tub is now good as new. I am very impressed with their service and response. Hearthside was able to expedite the shipping on the new part that I needed even during the COVID-19 pandemic and they were also able to get the technician back here to replace it as soon as it came in. When you are purchasing a new hot tub/spa you want to make sure that the dealer is going to service it after you purchase it as they are the ones that honor the manufacturer's warranty. I can safely say that Hearthside will service your hot tub and honor the manufacturer's warranty if needed. If you're looking for a new hot tub, I would not hesitate to checkout a Caldera Spa at any of Hearthside's locations!

They were available fairly quickly. They came when they said…read morethey would. They were quick. They got the job done. They were not the most expensive.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

James did a great job with my chimney removal. He was very helpful and answered a lot of my…read morequestions. Once we got the quote, which was more reasonable than other contractors, it was very quick for his team to get going. It was within 5 days that they scheduled a time, and then completed the works within 3 days. They found further rot in the wood of the frame so while we were stuck in somewhat of a tough place since they already removed the chimney, we had no choice but to fix it, but I felt James gave us a fair price and didn't abuse the situation. I would highly recommend them and would use them in the future if I have any additional works needed.

I am so grateful to have found James and Keystone. I had contacted 5-6 other masons, some of whom…read morereturned my calls, some of whom visited the premises, but all of whom ended up ghosting, presumably because my project was too small. James assured me that no job is too small, he was always available, he provided a written quotation and a ten year guarantee. His colleagues completed the work early, on the brink of bad weather, repointing the interior walls of our fieldstone basement, which had been shedding mortar and paint for more than five years. It looks great, and I am delighted. C Page, Waltham

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

I had two chimneys on my house repointed and crowns repaired on both. In addition, the cement…read moreportion of the chimney going through the attic had many hairline cracks. The two workers resurfaced the whole thing with half inch layer of mortar/bonding material(not sure of the actual name of the coating material). The crew arrived early as scheduled (approx. 8:30 a.m.). Both workers were professional and polite. They made sure we were happy with the work completed, ensuring that we didn't have any questions before they left. Kobe was very easy to work with and made sure the crew didn't miss anything that needed to be fixed. I initially called them on a Sunday and they came right out to do an inspection and provided me a quote right then and there. If I had to have any other work done, I wouldn't hesitate to call them again.

Had a liner put in for my fireplace over the summer. Just went to use it since the fall weather is…read morehere. House filled up with smoke. I tried it on two different days with small fires. I got scammed. $7000 dollar Chimney work. I called and he said it needs to be inspected. He said he could meet up on Friday or Sunday. I thought Sunday was weird. But Sunday would be better for me. He never showed up!! And doesn't not answer the phone anymore!! Left several messages Nothing!!!!! Don't call these people. Kobe is a Scam artist. You think he would make this right!!!!!! If I could put no Stars I would!!