1. Magic Touch Countertops

0

Framingham, MA

Magic Touch Countertops

5.0 (2 reviews)
Closed • 7:00 am - 5:00 pm

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2 years ago

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6 months ago

Very responsive, I went with another service provider, but they were kind and told me to call if I need anything again.

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Natick Fireplace

Natick Fireplace

(33 reviews)

Thank you Natick fireplace!!! Some said it wasn't possible…read moreto install a gas fireplace insert with our chimney. Others said it would take 6 months due to supply issues Mike at Natick fireplace figured out how to make it happen and Doug and team got everything in no time. We love it!! And appreciate the extra effort!!

My email to Natick Fireplace:…read more My email to Natick Fireplace sums up our issue: I see. Both salespeople my husband and I spoke with were told about the old insert but never discussed removal. We assumed that was included in the price quoted. I called to find out how to get the old insert out enough for the electrician to install an outlet. When we purchased the unit and discussed details, we were told we needed to hire a plumber for gas and have an outlet installed in the fireplace because, as discussed with the salesperson, the old insert had an external plug. The salesperson seemed thorough and trustworthy, so we believed the quote provided. I find it highly suspicious that we received a $200 coupon for buying in September and were charged an additional $200 at time of installation. When I spoke to Mike on the phone earlier this morning, he tried to place blame on me. Then, he tried placing blame on you. Finally, he offered to "come back and dump the old unit in (my) driveway". That's when I had had enough and said he was a jerk. He then hung up on me. This was handled extremely poorly. To place blame on the customer that provided all information is unacceptable. To offer no apology is unacceptable. To try and blame another employee when the manager is the one that wrote up the invoice is unacceptable. I worked in customer service for years. Blaming the customer, who doesn't know the ins and outs of your industry, is never the right thing to do. I'm very disappointed with Natick Fireplace. Melissa

Chelmsford Fireplace Center - Fireplace X 6015 !

Chelmsford Fireplace Center

(34 reviews)

I had been looking to replace an old Vermont Castings freestanding fireplace and had done research…read moreon various brands. Do you think I could even get a return phone call or email from Boston/Cambridge area stores? The answer is NO. I emailed Chelmsford Fireplace to ask which models of Valor, Jotul, and Rais they had on the showroom floor. I had a clearly written returned email in ten minutes. I went up to Chelmsford and purchased a Valor stove within 15 minutes of arrival on a Saturday, and it was installed the following Friday. I knew this was a quality place as i entered the store. The store was crowded with customers, it was clean and organized, and the staff were attentive and knowledgeable. This is completely the opposite situation that I have found at other stores. If you want to speak to someone who knows their business and products, take that 30 minute ride up from Boston. I promise, it will be worth it. Since I am located in Somerville I am out of their installation area. No problem, they have The Fireplace Guys LLC out of Malden do their Boston installations. The installation was executed perfectly and complete in four hours. A fantastic overall experience.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Magic Touch Countertops - countertopinstall - Updated November 2026

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