Just used Watch City Kitchen and LeBlanc Contracting to redo our kitchen. Anna and later Rebecca…read morewere very helpful in creating the design. They understood what we wanted and suggested design that would work well. They assisted in choosing cabinetry, flooring and counter tops that all worked well together. Tom came originally to scope out the construction details and what would need to be done ex. vent for stove through attic, sub panel for electric system. Once the construction started Eric was the lead carpenter. He supervised the whole project. He was great. He kept us informed about what was happening when. He also introduced us to each of the sub contractors who came to do work. All were pleasant and professional. They put protective coverings on floors and doorways to limit dust. At the end of each day they cleaned up and vacuumed the work area. When one of the cabinet doors came in the wrong size, there was no question about replacing it. One thing I really appreciated was that construction did not start until they had received all of the cabinets, flooring, countertop etc so work went smoothly and was completed without delays.

I am so pleased with the work of Watch City Kitchens and their contracting partner, LeBlanc…read moreContracting. We had them install a new kitchen island and re-do our backsplash. We worked with Alyssa to help design everything, something she has great skill and a true eye for detail. She didn't try to push products or oversell us. If anything, she provided some suggestions on how to lower cost (used remnants for the quartz countertop; suggested comparing costs to Home Depot). Once the design was finalized, I was extremely impressed with Eric, the contractor who installed the island himself and oversaw the other contractors. He was excellent communicating with me each and every day. He noticed some inconsistencies in the wood on the cabinet doors of the island and immediately ordered new one (he still installed the original and came a few days later with the new doors). Everything was just so professional. I haven't had too many experiences with contractors in the past, but every one I (and my family, for that matter) have had for the most part have been negative. The project doesn't start on time, finish on time, guys no-show for no apparent reason, etc. This was the opposite. Watch City had the chance to move up the timeline, which fit into my schedule. As a result, the project was done a week early. If you're looking to do any sort of work on your kitchen, definitely give Watch City a look.

Their walls are lined with hundreds of bath & kitchen products in a variety of different styles…read morefrom contemporary to traditional. Create your dream bathroom with the help of their knowledgeable sales associates.

The best place to buy bath and kitchen products! Highly recommended for anyone looking to buy…read morequality products.

My experience could not have been better. Chris Sawicki knows his product backwards and forwards. I…read moreoutfitted a bathroom, he knew the ins and outs of each product and saved me lots of time by guiding me through the selections easily. He worked with me to find exactly the look I was seeking, and handled a few changes for me as well. Chris also worked directly with my contractor for final numbers and delivery details, all the while keeping me informed. This exceeded any of my expectations. Their product line is top notch, and pricing extremely fair. Make an appointment so that your sales person can reserve the time needed to work with you, Monique's is not a big box store with run of the mill items and sales people wandering about (if you can find them) with limited product knowledge. Everyone I met there was professional and very knowledgeable. It was a joy to shop at Monique's. I'll be back and will recommend anyone I know to Chris at Monique's. Thanks for being the best part of my bathroom renovation! Paul

Moniques has a good selection and decent prices but once the order is complete the assistance is…read moreterrible. Hassan happily took our order but when certain items were back ordered or defective, he would not return calls/emails. We finally got some help from Derek. Do not use Hassan!

Really great customer service. They sell the most amazing home and bathroom products. They sell…read moreabsolute top quality, premium, and beautiful home furnishing products. We bought a heated toilet from them and shower steamer. The quality is THE best here. The staff is also so great. I have a bunch of questions after I made my purchase and they were so kind and accommodating, it's rare you find your salesperson to be so nice and helpful long after your purchase. I would definitely coke back here

I cannot say enough great things about Brian Poolman at Ferguson. I recently tackled a major…read moreproject--remodeling three bathrooms simultaneously--and Brian was my absolute lifeline throughout the process. Managing the fixtures, hardware, and technical specs for three different rooms is no small feat, but Brian made it look easy. He was incredibly organized, ensuring that every valve, trim kit, and faucet was accounted for. He has an encyclopedic knowledge of the products and offered invaluable advice on both style and functionality that I never would have thought of on my own. If you are doing a home renovation, do yourself a favor and work with Brian. His professionalism, patience, and attention to detail turned a potentially stressful project into a total success. Five stars! Lynne S

I bought a Rohl traditional spa shower set from splash, approximately 18 years ago. 2 parts…read morerecently broke ( I assume from some water corrosion over the years) I sent Tamara a pic of the 2 parts on Monday of this week. I received a call today from Tamara saying they are covered by warrantee, and the are arriving by fedex tomorrow ..SPECIAL SHOUT OUT TO SPLASH, TAMARA. AND ROHL. This type of service is amazing and rarely to be found. I am beyond impressed!!! BTW this showers set also got heavy usage from my 3 kids ( they are all out of the house now) for many years...they preferred the parents bath with the fancy Rohl fixture rather than the one that was in their bath! THANK YOU SPLASH!!!!

Terrible customer service from a phone system that doesn't list employees to no call backs to poor…read morequality control. Sales was incompetent and unprofessional ordering mis-matched parts and forgetting required pieces. I would never shop here again!

First time at the store. Good selection, some material at reasonable prices. We bought three…read morevariety of tile for several rooms we are tiling. No issue there. BUT the deliver service they use (think it's a third-party company not theirs), are absolutely the worst. Delivered several broken boxes, won't take back, told my wife it's our problem and it's our responsibility to take it back to the store ourselves. Insane !!! Quoting the driver " we are third-party company, I am telling you it's broken so you know, but we can't take them back, you have to take the broken boxes back to the store" really ???? Anyways we put them in the car and a nice young man at the Waltham Store assisted her in unloading them and exchanging them. We got charged a good fee for the delivery, and for them not take stuff that's broken seems backwards. We dealing with heavy boxes here, and expecting the customer to schlep these boxes *heavy boxes* back is ridiculous. Had a discussion same day with a female associate about reimbursing us for some of the delivery fee , who said she will look into, did not hear back. We went to the store today and a manger by the name of Michael, listened, was very sympathetic, was aware of delivery issues with this delivery company, apologized and was able to assist us with our requests. THANK YOU MICHAEL for listening and taking appropriate satisfactory action !!!! Side note, this delivery company also can't haul the trash from the delivery (wrap, boxes, etc.), they leave it for you the home owner to take care of :( So becareful of the delivery service, double check all the boxes at deliver time!

As a professional tile installer I was estatic about this store coming to Waltham. I went there the…read morefirst week it opened to look around. Saw a lot of nice tile and noticed that they even carry tools and other supplies needed to install tile. The most recent visit will probably be last time I will visit this store. This was the second time I was not able to get the item I was looking for. One might think that a simple hole saw for a standard shower diverter valve would be available, but no. They carry some other sizes that no one uses so they probably think the market for hole saws is not profitable. Well if you don't carry the size that people use, it won't be profitable. Great for a homeowners who just want to look at tile. But for a professional installer they just don't work. Anyway they can run their business their own way and I wish them luck.

Designworks Company has given us outstanding service and finished products. We are customizing and…read moreupdating our condo. Designworks gave us a sparkling new hardwood floor and cushiony top-of-the line carpeting on the 2nd floor for the first job. Paul came highly recommended by friends and quite frankly when you see his work it sells itself. We went with them even though the estimate was higher than another contractor because this company bases their estimates off the costs of the highest priced supplies. The real cost depends on the quality of product you choose to have installed. So these estimates are truely accurate if you want the best product in your property investment. Given the amount of stress I was under due to planning our wedding in 3 months, moving and changing employers, working with Designworks was a stress relief. When the work was complete my house was sparkling. They vacuumed the entire house, no foot prints, saw dust or any trace of their presence was left behind! They handled demolition, moving heavy appliances out of the kitchen and recommended tiling for the entryways to preserve the life of the wood. Being a new homeowner I was so thankful for Paul's knowledge. He clearly communicated all costs and any decisions we had to make. We just hired Designworks to update our bathroom venthilation system and toilets this past April,2012. Again, so happy with the work. For all our future home improvement and customizations, I know where I'm taking my business.

We used Paul at DesignWorks Company for two smaller jobs at our house, and we could not be more…read morepleased with the attention to detail, communication, and overall quality of work. We struggled for over a year to find someone to help us retro-fit our lower cabinet and counter top for a new cook top. Then we found Paul! He made sure to present us with the best possible options and then executed it wonderfully. When I decided I needed doors for my office, Paul was the first person I thought of because I wanted the job done right and to look great. I am so happy with the outcome. I highly recommend him!

Used Mickey and company to supply my tile while I was building a teensy 2nd bath in my condo. Of…read morecourse, I'm a little biased since it was my contractor who recommended him in the first place, but I definitely appreciated the service and attention to detail. Of course, I did my due diligence by shopping around all the tile stores in the area (Roma Tile, Tile Showcase, United Tile, etc etc). Mickey matched my prices and worked directly with my contractor to arrange pickup and delivery. Not really a budget experience (hence that elusive 5th star), but I felt good knowing the job was getting done right, at a comparable and reasonable price.

I have worked with Watertown Tile for over 8 years. It would be impossible to say enough things…read moreabout Mickey and his team. With one project, some tile was delayed and Mickey rode all the way to the Cape to deliver the materials in time for the contractors. Another time, I made the mistake of ordering some marble that picked up stains too quickly. Mickey sent people to my home--above and beyond what was expected--to help me with this matter. He is a first class guy and owns a tile store that provides reasonable prices for good products.

Love this place; I've been coming here for many years, since it opened. It is one of my favorite…read morestores in the area, of any kind. So, the shopper's conundrum is why pay a little more at a store like this, rather than just buy on Amazon. I personally buy a ton of stuff on Amazon, and I don't generally like most stores. But this is one that I frequent, for these reasons: 1. It is a thoughtfully curated collection of items. The owner is a professionally trained chef (read about her on the store website), and the stock here is all practical, high quality, at a variety of price points, and sometimes just fun. 2. The customer service is fantastic. The people who work here are all experienced in the kitchen and they have good insights into how to select and use what they sell. You can have a long, discursive conversation about the merits of one $5 item compared to another. I have found them to be exceptional also at recommending gifts. 3. You can hold things and see them in person, as opposed to relying on marketing writing and often fake online reviews. 4. The vibe here is a delight. It is clean and organized, easy to find things. Back to customer service, the people here are fun to be around. For example, I was once trying to choose between thermometers, and the person helping me matter-of-factly mentioned that the one I was looking at came in either red or black. I choose red, and she lit up and said "Yay!!!" and clapped her hands. So funny..... Anyway, this is a great place, and I value all that they bring to this store.

Everyone at Kitchen Outfitter's is personable, welcoming, helpful, professional, and knowledgeable…read moreabout their products. They take customer feedback and product reviews into consideration when deciding which brands to carry. There's very little that they don't have (or have access to), from fun gadgets to major cookware. Are there items that can be purchased for less at Amazon or TJ Maxx? Of course, but, supporting and shopping local businesses is important to us.

I highly recommend Local Root for knife sharpening. I have been using LR for years and always the…read moreresults are amazing (and extremely prompt in timing, etc.). Pricing is fair and reasonable. LR's set up for appointments, drop off and pick up (and paying) likewise is incredibly user friendly and easy (trust me the easy statement is very important for me given the difficulty some places are with using their web sites, etc.). My knives have lasted years and will last longer. Again, I would highly recommend Local Root for your knife care.

Awesome service and easy to schedule! My knives have a new life now after being neglected for…read more10+years.