1. Designworks Company

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Waltham, MA

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Designworks Company

5.0 (5 reviews)
Open • 7:00 am - 5:00 pm

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Watch City Kitchens

Watch City Kitchens

(7 reviews)

$$

Just used Watch City Kitchen and LeBlanc Contracting to redo our kitchen. Anna and later Rebecca…read morewere very helpful in creating the design. They understood what we wanted and suggested design that would work well. They assisted in choosing cabinetry, flooring and counter tops that all worked well together. Tom came originally to scope out the construction details and what would need to be done ex. vent for stove through attic, sub panel for electric system. Once the construction started Eric was the lead carpenter. He supervised the whole project. He was great. He kept us informed about what was happening when. He also introduced us to each of the sub contractors who came to do work. All were pleasant and professional. They put protective coverings on floors and doorways to limit dust. At the end of each day they cleaned up and vacuumed the work area. When one of the cabinet doors came in the wrong size, there was no question about replacing it. One thing I really appreciated was that construction did not start until they had received all of the cabinets, flooring, countertop etc so work went smoothly and was completed without delays.

I am so pleased with the work of Watch City Kitchens and their contracting partner, LeBlanc…read moreContracting. We had them install a new kitchen island and re-do our backsplash. We worked with Alyssa to help design everything, something she has great skill and a true eye for detail. She didn't try to push products or oversell us. If anything, she provided some suggestions on how to lower cost (used remnants for the quartz countertop; suggested comparing costs to Home Depot). Once the design was finalized, I was extremely impressed with Eric, the contractor who installed the island himself and oversaw the other contractors. He was excellent communicating with me each and every day. He noticed some inconsistencies in the wood on the cabinet doors of the island and immediately ordered new one (he still installed the original and came a few days later with the new doors). Everything was just so professional. I haven't had too many experiences with contractors in the past, but every one I (and my family, for that matter) have had for the most part have been negative. The project doesn't start on time, finish on time, guys no-show for no apparent reason, etc. This was the opposite. Watch City had the chance to move up the timeline, which fit into my schedule. As a result, the project was done a week early. If you're looking to do any sort of work on your kitchen, definitely give Watch City a look.

Floor & Decor

Floor & Decor

(6 reviews)

First time at the store. Good selection, some material at reasonable prices. We bought three…read morevariety of tile for several rooms we are tiling. No issue there. BUT the deliver service they use (think it's a third-party company not theirs), are absolutely the worst. Delivered several broken boxes, won't take back, told my wife it's our problem and it's our responsibility to take it back to the store ourselves. Insane !!! Quoting the driver " we are third-party company, I am telling you it's broken so you know, but we can't take them back, you have to take the broken boxes back to the store" really ???? Anyways we put them in the car and a nice young man at the Waltham Store assisted her in unloading them and exchanging them. We got charged a good fee for the delivery, and for them not take stuff that's broken seems backwards. We dealing with heavy boxes here, and expecting the customer to schlep these boxes *heavy boxes* back is ridiculous. Had a discussion same day with a female associate about reimbursing us for some of the delivery fee , who said she will look into, did not hear back. We went to the store today and a manger by the name of Michael, listened, was very sympathetic, was aware of delivery issues with this delivery company, apologized and was able to assist us with our requests. THANK YOU MICHAEL for listening and taking appropriate satisfactory action !!!! Side note, this delivery company also can't haul the trash from the delivery (wrap, boxes, etc.), they leave it for you the home owner to take care of :( So becareful of the delivery service, double check all the boxes at deliver time!

As a professional tile installer I was estatic about this store coming to Waltham. I went there the…read morefirst week it opened to look around. Saw a lot of nice tile and noticed that they even carry tools and other supplies needed to install tile. The most recent visit will probably be last time I will visit this store. This was the second time I was not able to get the item I was looking for. One might think that a simple hole saw for a standard shower diverter valve would be available, but no. They carry some other sizes that no one uses so they probably think the market for hole saws is not profitable. Well if you don't carry the size that people use, it won't be profitable. Great for a homeowners who just want to look at tile. But for a professional installer they just don't work. Anyway they can run their business their own way and I wish them luck.

Kitchen Outfitters

Kitchen Outfitters

(41 reviews)

$$

Love this place; I've been coming here for many years, since it opened. It is one of my favorite…read morestores in the area, of any kind. So, the shopper's conundrum is why pay a little more at a store like this, rather than just buy on Amazon. I personally buy a ton of stuff on Amazon, and I don't generally like most stores. But this is one that I frequent, for these reasons: 1. It is a thoughtfully curated collection of items. The owner is a professionally trained chef (read about her on the store website), and the stock here is all practical, high quality, at a variety of price points, and sometimes just fun. 2. The customer service is fantastic. The people who work here are all experienced in the kitchen and they have good insights into how to select and use what they sell. You can have a long, discursive conversation about the merits of one $5 item compared to another. I have found them to be exceptional also at recommending gifts. 3. You can hold things and see them in person, as opposed to relying on marketing writing and often fake online reviews. 4. The vibe here is a delight. It is clean and organized, easy to find things. Back to customer service, the people here are fun to be around. For example, I was once trying to choose between thermometers, and the person helping me matter-of-factly mentioned that the one I was looking at came in either red or black. I choose red, and she lit up and said "Yay!!!" and clapped her hands. So funny..... Anyway, this is a great place, and I value all that they bring to this store.

Everyone at Kitchen Outfitter's is personable, welcoming, helpful, professional, and knowledgeable…read moreabout their products. They take customer feedback and product reviews into consideration when deciding which brands to carry. There's very little that they don't have (or have access to), from fun gadgets to major cookware. Are there items that can be purchased for less at Amazon or TJ Maxx? Of course, but, supporting and shopping local businesses is important to us.

Designworks Company - contractors - Updated October 2026

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