From start to finish, we had a great experience with Shrewsbury Marble & Granite. Majid and his…read moreteam (especially Diego) were friendly, professional, and worked efficiently to get the job done. We absolutely love our countertops, island and backsplash. Highly recommend!! - Amanda and Charlie

When my wife and I did our kitchen over in 2013, we decide to use granite counter tops for their…read morebeauty and durability. Everything seemed fine until about two years ago when we discovered hairline cracks developing at the front of the sink. At first I thought it's stone after all and may have had some weakness at that point but it continued to enlarge to the point where I began filling the voids with a two part epoxy to keep water out. It continued to enlarge to the point where I felt like I should contact this business to see if they had any advise for me or could offer an explanation or remedy. I called and spoke to Majid and asked if he would send a technician to the house to check it out. He immediately got defensive with me and stated that there is no guaranty, spoke of 'normal wear', the possible consequence of hard usage, how I wouldn't expect a car to last 12 years etc, etc. He also stated that it's not that unusual as he had just recently had another individual in his store with a similar problem. Note that I at no point stated that I had purchased from him and that his people had done the installation or that improper installation is one of the main reasons sited for this type of issue. In any case, we agreed that I would send him photos and fully expected some type of response. That response never came and after a week of stewing about it, I decided for the first time in my life to write a review and post it on Yelp. If you're considering making a significant purchase like this, just be aware that problems can and do occur with stone and that you can expect zero support from this business if seeking remedy.

Highly recommended !!!! Fair price for small repair . Livia…read morewas super nice to help us booked our next day appointment! The work team came on time , they fixed all the chips on our quartz countertop including those chips we didn't noticed !! We are so pleased with how professional they were!! everything fixed within 30mins and dried in 15 mins , they clean up after too !!! Now, We are ready to use the countertop right away ! Awesome !!!!! Thanks to Livia, the owner & your work team!

This company installed granite countertops in my newly remodeled kitchen seven years ago. While the…read moreoverall work was acceptable, the seams between the granite pieces were not properly sealed. Unfortunately, I didn't realize this at the time and ended up spending thousands of dollars repainting my cabinets, only to recently learn from another contractor that water had been seeping through the faulty seam all along, causing additional damage. When I contacted the company, they asked for $300 to reseal it, which feels unreasonable given that this appears to be an installation issue. I even offered to wait until they were working in the area, since it's a quick fix, but they were not willing to accommodate. I would recommend looking for a company that stands behind its work and provides better long-term support. Also, if possible, avoid placing seams near the sink--what seems like a minor detail can lead to significant damage over time.

Ordered Silestone Quartz countertop from Lowe's which Universal Countertop installed in June 2024…read more By September 2024 the countertop developed two chips. Universal repaired these free of charge. By December 2024 the countertop developed another chip. Universal wanted $375 for that repair! Given 3 chips in the first six months of use, I have serious concerns about the quality of the material and the quality of the fabrication.

Universal Countertops is a sham...their quality was a joke-framers cut new countertop too short and…read moretried to hide it by adding 1/4" more of stone with another seam and hid it without telling us. When we saw it and called them they would not re-cut a new piece correctly. They are lousy at their job. When they came to my house no one spoke English so we couldn't communicate at all. They were hired by Kitchens of Distinction in Southwick, who have no clue how to handle this situation. And they are still using this framer for their clients today. BUYER BEWARE..

Joshua and his team did a great job on the kitchen remodel, flooring, and some other minor projects…read moreI requested. They were very communicative, and let me know right away when they discovered cosmetic damage on an appliance that had been missed due to tape covering it. They were also very flexible with pricing, and were willing to adjust their estimate to be within my budget. Overall, I am happy I went with them.

Josh and his whole team did a terrific job on our new bathroom. After a slightly slow start setting…read morethings up - which was partially due to our town's slow permitting processs - once they came onsite everything was fast, professional, excellent communication and excellent quality, and more than fair. Highly recommended

I had Granite Bros replace my existing countertops with granite approximately six years ago. Since…read morethen I refurbished an old set of cabinets and base drawers and needed to replace that countertop with matching granite. Luis responded immediately and within one week installed the countertop and even decided to put a piece on my trash/ recycling cabinet which was a wonderful surprise! The work this company does is top notch and their prices can't be beat. I have never dealt with a company that focuses as much as they do on customer satisfaction. The countertops are absolutely beautiful and I couldn't be happier with the service I received. Thank you Luis for your excellent customer service!

Julio and mustard-not spelling correctly and I apologize; they arrived on time. I originally…read morerequested a cut only, as I was told it needed one cut. But when Luis sent over the estimate, he included this; "We will make sure it fits before we leave." Smart man. And guess what, Luis was right. The wood on the cabinet underneath was not allowing the cook top to fit and it too needed to be cut. The men picked up the cook top a few times in order to try to see if it fits. Very personable, kind men. The only thing I didn't like was the dust but when you have to cut granite inside a house, it can't be avoided, unless they tape up plastic. But, you still get dust. The estimate was 275-475 and it completed the work for 325 cash. We are very happy with this company and would recommend them.

Very responsive, I went with another service provider, but they were kind and told me to call if I…read moreneed anything again.

In replacing our Rangetop, our measurements were off and we needed someone to come out right away…read moreso we could finish the install within the week. We contact various places and Magic Touch got back to us right away and had someone out within 24 hours to cut the existing countertop, and polished it to a professional shine on site. They helped us faster than anyone else we had reached out to, the other places haven't even returned our calls yet. The counter job is completed better than we expected, and making sure that everyone was happy with the final product no matter what it took. We are so happy that they were expedient, skilled in their workmanship, and went above and beyond to make sure we were overly happy with the results. Which they really didn't need to, but speaks volumes of their high level of professionalism and care in their workmanship. This has been one of the best experience with a contractor we have had. Thank you for all of your time and effort.