I was ambivalent between a 4 and 5 star review.....and opted for 5 star. 4.5 stars is most appropriate. Given the state of the countertop and stone industry, Rafael and his crew are great! Leo and Viviana, the customer service/sales folks were easy to work with. Leo stands out for his patience. He took his time to walk us through the various steps to getting the right flow and good seams for our quartzite material. Lukas, the lead installation guy, also was excellent. He and his partner had to deal with some miscalculations by the templating guy or stone cutters---someone made a 3/8 inch mistake. As a result, a seam and joint didn't match up properly. That necessitated cutting out a piece of wall to fit the counter into and align things properly. All things considered, it was bit disconcerting but worked out just fine. And the builder wasn't at all upset. He said many worse things have happened. Overall, it was an excellent customer experience. I highly recommend these folks! Oh, and the price was very competitive too! read more

I have been planning to replace old Formica countertops and tile backsplash in my kitchen for several months. I have gone to several companies. Some told me I need to get a plumber and possibly an electrician. I was hoping to find a company that would contact whoever is needed and coordinate the schedule themselves. I also had a hard time just getting an estimate for the job. When I went to Universal Countertops, these problems were solved. I was met warmly by Larissa. She answered all my questions. She is friendly and knowledgeable. I gave her measurements of my kitchen, and she promised to send me an estimate. By the time I drove home, the estimate was waiting for me in my email. Universal is providing all the workers needed to get the job done. They are coordinating the schedule, so I don't have to. If I ever have similar work in the future, I will go directly to Universal Countertops and not bother shopping around. I am happy to give a positive review! read more

True story: I shopped and shopped for a quartz countertop for our new kitchen. Couldn't find anything I liked or, for that matter, sales people I liked. Ended up at Universal Countertop in Westboro. I walked in and almost immediately felt really good about this place. I found a countertop I liked (a major accomplishment) and started to work with Angelica. Honestly, she made me feel so good I even hugged her before I left. The guys who came to install were equally good to Angelica. They were polite, very efficient and professional. I would recommend Universal Countertop to anyone looking for quality products (they also have granite). Guarantee you will walk out with a smile like I did and be extremely happy you found this place. read more

Recently my daughter and I drove over an hour to go to Universal Countertop. The person that I purchased the kitchen cabinets from highly recommended them due to their large selection of granite and quartz slabs. It made a big difference seeing the full slab verses smaller sample pieces that I had picked up from other countertops stores near me. It can be a little stressful trying to make a big decision like this. We were greeted by Ana, who was very patient and sweet. Ana had a nice sense of humor and made us laugh a few times and therefore felt more relaxed. I really didn't want to drive that far, but It was worth the trip. Their prices were also better than the other places that I went to. Deb R. read more

We got prices from 3 granite contractors, and Universal Countertop had the best deal, matching our best estimate. They measured, fabricated and installed new granite countertops in our kitchen and 3 bathrooms, removing and discarding the existing laminate countertops. All of the employees we met were friendly, knowledgeable, and professional. They arrived on time, put protective tarps on our floors, worked quietly, cleaned up afterwards, and made sure we were happy with their work. We had an issue with our kitchen island pattern not matching the pattern in the rest of the kitchen, so they replaced that counter top and matched it. We would recommend them to others without reservation. read more

I used Universal Countertop for the granite in my kitchen. From Fafa in the showroom, to Viviana scheduling the install, to the three AMAZING installers, to Leo who processed my payment; every step was easy, fun and some of the best customer service I had ever experienced. I am a first time homeowner and was really nervous about having home renovations done but Universal Countertop made my first experience an absolute pleasure. I have already and will continue to refer them to friends and family. P.S. on delivery day they came early and completed in less than an hour. They also cleaned every spec of dust from install!! read more

We had been to two other places in search of a countertop for our kitchen remodel. When we left those places we felt confused and like no one really helped us with a decision. Then we went to Universal Countertop and met with Larissa-what a wonderful experience. Well worth the 11/2 hour drive to get there. Larissa was so knowledgeable! She spent time with us, offered suggestions and was genuinely interested in our thoughts. When we left we felt confident with our decision. She sent the quote to our builder in a timely matter. Would definitely recommend Larissa and Universal Countertop. Becky read more

Great Experience I went to Universal Countertop and I was not disappointed!! The prices was excellent compared to other places I`ve been. I found the quality, value and atmosphere hard to match any were around. the Showroom was stunning, lots of choice to pick. They have a great and friendly customer service, they took their time to explain every details. I could not be happier with Universal.. I highly recommend this company to anyone that is in search for a remodeling kitchen countertop. read more

The service provided by Universal Countertop was outstanding from the sale through installation. The installers were professional, polite and very knowledgeable. They installed a quartz countertop in my laundry room. Fabulous! I was so pleased that I went back for a master bath 95 inch quartz countertop. Perfection! I can't say enough about my experience but I am looking forward to remodeling my kitchen. I will definitely be calling Universal Countertop. Great service! read more

We love our countertops. More importantly, we were very impressed with the customer service. It is easy to write nice things when everything goes right, but the real measure of service is the response when they do not. Leo addressed our issues promptly and professionally, and went the extra mile to ensure that we were completely satisfied with the quality of the stone and the workmanship. Highly recommend to anyone embarking on a kitchen remodel read more

We used Universal Countertop in our home (new construction) and we love how it turned out! They have great selection to choose from (we ended up going with quartzite) and they made installation really easy. Also, the customer service was amazing, very polite and accommodating. They answered any questions we had and got back to us quickly. I'd highly recommend them! read more

I am extremely pleased with the process from planning the layout of the stone to the flexibility to make adjustments that everybody at Universal Countertops displayed. Leo guided us through the process, made sure there were no mismatching seams, and was wonderful to work with. The crew showed up in time, worked fast, did a fabulous job. Thank you, everybody! read more

I am very pleased with my granite counter tops. Love the color......matches the floor perfectly. Removal of the old counters and installation of the new was done quickly and professionally. Never thought I'd find what I wanted but one visit to Universal Countertop and I immediately found the perfect one. read more

I highly recommend Universal Countertop! We are so pleased with service, installation and final product. We were able to get our quartz countertops just a week after templating. We live on a 3rd floor walk up and they did an amazing job bringing up our large island countertop. read more

We are very satisfied with the great service and quality work provided by Universal Countertops. The team was professional, friendly, and easy to work with. Our soapstone is beautiful and we couldn't be happier with the results. Five stars for Universal! read more