Ordered Silestone Quartz countertop from Lowe's which Universal Countertop installed in June 2024…read more By September 2024 the countertop developed two chips. Universal repaired these free of charge. By December 2024 the countertop developed another chip. Universal wanted $375 for that repair! Given 3 chips in the first six months of use, I have serious concerns about the quality of the material and the quality of the fabrication.

Universal Countertops is a sham...their quality was a joke-framers cut new countertop too short and…read moretried to hide it by adding 1/4" more of stone with another seam and hid it without telling us. When we saw it and called them they would not re-cut a new piece correctly. They are lousy at their job. When they came to my house no one spoke English so we couldn't communicate at all. They were hired by Kitchens of Distinction in Southwick, who have no clue how to handle this situation. And they are still using this framer for their clients today. BUYER BEWARE..

They quickly scheduled an appointment to remove a piece of granite from the back of the stove…read more Professional and fast service.

Love them all, great people and great work ! Stop looking just go with them , thank me…read moreLater

This company installed granite countertops in my newly remodeled kitchen seven years ago. While the…read moreoverall work was acceptable, the seams between the granite pieces were not properly sealed. Unfortunately, I didn't realize this at the time and ended up spending thousands of dollars repainting my cabinets, only to recently learn from another contractor that water had been seeping through the faulty seam all along, causing additional damage. When I contacted the company, they asked for $300 to reseal it, which feels unreasonable given that this appears to be an installation issue. I even offered to wait until they were working in the area, since it's a quick fix, but they were not willing to accommodate. I would recommend looking for a company that stands behind its work and provides better long-term support. Also, if possible, avoid placing seams near the sink--what seems like a minor detail can lead to significant damage over time.

This company replied to the first message. But did not reply to further messages…read more At least let customers know whether you can do the job or not.

Overpriced..over aggressive..so many fake and false 5 star reviews ... I went with another company…read moreand I was so happy

I am rarely inclined to post a review on a business as not many businesses impress me. I have to…read moresay I am incredibly impressed with this company. From Leo the owner meeting with us after business hours to accommodate our schedule which set a great first impression. I worked with Rich whom I think it as the project manager there and I have to say, Rich hands down is the best project manager I have ever worked with. He was incredibly patient with me and helped me select the quartz countertops I wanted. He showed me a variety and I was not sold on most of them. He even did his own research using Pinterest pictures of what I wanted until he found the slab I've been dreaming of! Rich kept me informed along the way, texted/called back within minutes if I had a question. I changed my mind on the quartz slab 3 different times and he was incredibly patient. If you're thinking of renovating your kitchen, this is hands down the company you want to work with. What a dream team! The guys who installed the slab were great, and really took their time in installing the countertops, and cleaned them beautifully before they left and did not leave an ounce of trash behind. So grateful for Leo and Rich and I wish them continued success!

I had Granite Bros replace my existing countertops with granite approximately six years ago. Since…read morethen I refurbished an old set of cabinets and base drawers and needed to replace that countertop with matching granite. Luis responded immediately and within one week installed the countertop and even decided to put a piece on my trash/ recycling cabinet which was a wonderful surprise! The work this company does is top notch and their prices can't be beat. I have never dealt with a company that focuses as much as they do on customer satisfaction. The countertops are absolutely beautiful and I couldn't be happier with the service I received. Thank you Luis for your excellent customer service!

Julio and mustard-not spelling correctly and I apologize; they arrived on time. I originally…read morerequested a cut only, as I was told it needed one cut. But when Luis sent over the estimate, he included this; "We will make sure it fits before we leave." Smart man. And guess what, Luis was right. The wood on the cabinet underneath was not allowing the cook top to fit and it too needed to be cut. The men picked up the cook top a few times in order to try to see if it fits. Very personable, kind men. The only thing I didn't like was the dust but when you have to cut granite inside a house, it can't be avoided, unless they tape up plastic. But, you still get dust. The estimate was 275-475 and it completed the work for 325 cash. We are very happy with this company and would recommend them.

I can't say enough good things about Bella Marble. They helped us with our design choices across…read moremultiple locations AND installed within 24 hours of templating the counters! It looks amazing.

From the owner: MA quartz, granite, marble countertop installers, Bella Marble & Granite Inc. is a supplier and…read morefull-service design, selection and countertop installer of quartz, granite, marble and other natural & engineered stone materials serving Central and MetroWest areas of Massachusetts. Choosing the right natural stone products for your home is a big decision- whether you are looking for countertops for your new kitchen or bath or looking for marble and other natural stone products for a renovation project, we work closely with our customers to ensure satisfaction. Our talented and qualified installers will help you get the look and feel you want. We will happily answer any questions you may have throughout the process. We are a contractor that wants to work with you on scheduling. We will create a schedule that best accommodates your life. If you are looking for high quality craftsmanship from a natural stone contractor that won’t break your budget, you should give Bella Marble & Granite a call. We’d be delighted to work with you. Give us a call today at 508-816-3991 to talk about your project

Very responsive, I went with another service provider, but they were kind and told me to call if I…read moreneed anything again.

In replacing our Rangetop, our measurements were off and we needed someone to come out right away…read moreso we could finish the install within the week. We contact various places and Magic Touch got back to us right away and had someone out within 24 hours to cut the existing countertop, and polished it to a professional shine on site. They helped us faster than anyone else we had reached out to, the other places haven't even returned our calls yet. The counter job is completed better than we expected, and making sure that everyone was happy with the final product no matter what it took. We are so happy that they were expedient, skilled in their workmanship, and went above and beyond to make sure we were overly happy with the results. Which they really didn't need to, but speaks volumes of their high level of professionalism and care in their workmanship. This has been one of the best experience with a contractor we have had. Thank you for all of your time and effort.