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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1
    (172 reviews)
    $$

    I ordered a 2 piece swivel rocking chair set Dec 18th. Was told they have an outside distributor to…read moredeliver chairs. Cleared the 16th of Jan for delivery. They informed me they couldn't deliver until Jan 22nd 10am to 2pm. At 6pm called store. Manager Donald Pickney investigated, called me back, and went out of his way to deliver the set to me after working all day. Was very impressed, and very grateful. Donald you are a superstar and the Lowes in Woburn should be happy to have you. You are one in a million. We thank you so much. I will be glad to continue to give my business in Woburn Lowes.

    7 Months. 2 Measurements. 2 Failed Installations. Still Not Done…read more If you are considering using Lowe's in Woburn for installation services, don't. My wife and I started a storm door project in August during their "free installation" promotion. We needed Larson storm doors and I clearly stated from Day 1 that the frames required a build-out. I was told this was routine and handled "all the time." That statement turned out to be fiction. Measurement #1: They missed the first appointment. Rescheduled for 10am the next day. Arrived at 1pm. I again explained the build-out requirement. It was not documented. Installation Attempt #1: Installer shows up and informs me: Two doors are bent and unusable. They were never told about the build-out. The porch rails might prevent installation. They drill holes into my front door frame and then leave. Zero completed work. We start over. Measurement #2: Different person comes out after I request someone with more experience. Photos taken. Build-out discussed again. Then comes the quote confusion. I'm told I owe roughly $500 more because the build-out wasn't properly carried over in the new quote. When I ask for documentation comparing the original and revised totals, I'm told the associate "doesn't want to do the math." I had to fight through their automated phone system for nearly an hour just to get basic pricing documentation. Seven months later, end of February, installers return. Installation Attempt #2: They immediately inform me the measurements AGAIN failed to account for build-out width and rail placement. Their proposed solution? Cut my porch rails and improvise framing. They also suggest relocating my house numbers "off to the side." At that point, I stopped the work. Seven months. Two measurement appointments. Two failed installations. Damage to my door frame. Incomplete project. This wasn't a complicated custom job. It was storm doors with a clearly disclosed build-out requirement from the beginning. The pattern here isn't a mistake, it's systemic incompetence between sales, measurement, and installation. I will be hiring an actual professional to finish the job. If you value your time, your home, and basic project management competence, do not use Lowe's installation services.

    Lumber Liquidators - Woburn

    Lumber Liquidators - Woburn

    2.7
    (40 reviews)

    I had such a great experience at Lumber Liquidators. The service was amazing -- everyone was super…read morehelpful and knew exactly what they were talking about. They have tons of options, so it was easy to find exactly what I needed without any stress. I was in and out in no time with everything on my list, and the prices were honestly some of the best I've seen. Definitely recommend checking them out if you need flooring or supplies!

    Our recent purchase with Lumber Liquidators has left us with a floor we like very much but feeling…read moremuch less satisfied with the experience. We needed to replace the second floor carpeting with something that would be more durable in a high traffic area and easier to clean and maintain. We were directed to vinyl plank flooring - an excellent recommendation. Our problem was not with the store or the product. The problem we experienced was with the installation. The initial estimate of one day turned into three days and overcharges on labor and materials. The installing team started late and needed a second day to complete. On the second day we were asked to sign off but noted several problems that needed to be corrected including a missing piece under the heating duct along the wall, a poorly cut piece at the edge of the stairs that needed to be replaced, and exposed nails on the stair threshold. This required a third visit and opening an unused box of vinyl planking that otherwise could have been returned for a full refund. We were initially quoted seven replacement thresholds but only needed three. This required a follow up confirmation visit by the installing company in order to provide a refund on the overcharges. On a customer satisfaction scale of one to ten, the vinyl plank flooring gets a "10", however, the overall experience rates no better than "4-5".

    Stone Surfaces - buildingsupplies - Updated June 2026

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