I always come in with random wants and needs. From fishing hooks to a leather boot brush and they…read morehave it all... Literally! The service is great as you are greeted while walking in. And to me it's significantly better value to support local rather than a big box store. I will be a continued customer

I must say the butt patch on the manager's jeans is what keeps me coming back. It is magical. So…read moresad they are closing. Besides rocking such a stylish butt patch, the manager Mike has an encyclopedic knowledge of shovels...and basically all digging instruments. Gonna miss that patch :(

Overpriced products by opportunists. $48.00 for a fifty lb bag of salt? .............read more

Great store. Great selection. Great service. And all around great people…read more Kevin and all the guys on Team Fells are the most thoughtful, helpful and resourceful crew you'll ever have the privilege to meet. And it's my dog Fox's favorite store to visit whenever we're downtown.

I purchased a grill from Shattuck Ace Hardware several years ago and tried to order replacement…read moreparts. I sent pictures of all the places I could find but apparently neither of them were the model and serial number which was needed to order the right parts. So the store manager passed my information on to John Wheatley the store owner. He started texting me around 7AM on a Saturday morning and refused to schedule a convenient time didn't give his name or any context. Just said.. "hey I need to come look at your grill". When John came on into my property and was condescending about the state of my grill and suggested that I get a new one before even opening it (the only issue is that I have been unable to order the typical replacement parts).The manager's rude tone was unacceptable. Next time I'll try to be a white man.

I live out of state but frequent this store often, as my mother lives nearby. They have always…read morebeen pleasant, helpful, and knowledgeable. On the rare occasion they haven't had what I'm looking for, they were quick to steer me to another store that would likely carry that item. It's always been my first stop once I get that "to do" list. I'm not opposed to big box stores. They obviously can carry a greater inventory. But please shop your local merchant first. Do you really want to drive 20 minutes, park a football field away, spend another 20 minutes hunting down your drywall anchors, painters tape, and toilet flush valve, only to have the security alarm go off when you leave?

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

7 Months. 2 Measurements. 2 Failed Installations. Still Not Done…read more If you are considering using Lowe's in Woburn for installation services, don't. My wife and I started a storm door project in August during their "free installation" promotion. We needed Larson storm doors and I clearly stated from Day 1 that the frames required a build-out. I was told this was routine and handled "all the time." That statement turned out to be fiction. Measurement #1: They missed the first appointment. Rescheduled for 10am the next day. Arrived at 1pm. I again explained the build-out requirement. It was not documented. Installation Attempt #1: Installer shows up and informs me: Two doors are bent and unusable. They were never told about the build-out. The porch rails might prevent installation. They drill holes into my front door frame and then leave. Zero completed work. We start over. Measurement #2: Different person comes out after I request someone with more experience. Photos taken. Build-out discussed again. Then comes the quote confusion. I'm told I owe roughly $500 more because the build-out wasn't properly carried over in the new quote. When I ask for documentation comparing the original and revised totals, I'm told the associate "doesn't want to do the math." I had to fight through their automated phone system for nearly an hour just to get basic pricing documentation. Seven months later, end of February, installers return. Installation Attempt #2: They immediately inform me the measurements AGAIN failed to account for build-out width and rail placement. Their proposed solution? Cut my porch rails and improvise framing. They also suggest relocating my house numbers "off to the side." At that point, I stopped the work. Seven months. Two measurement appointments. Two failed installations. Damage to my door frame. Incomplete project. This wasn't a complicated custom job. It was storm doors with a clearly disclosed build-out requirement from the beginning. The pattern here isn't a mistake, it's systemic incompetence between sales, measurement, and installation. I will be hiring an actual professional to finish the job. If you value your time, your home, and basic project management competence, do not use Lowe's installation services.

First they are desperately short employees. I was sold a dishwasher with installation and all. We…read morewere told 2 weeks moved out to 4 weeks by them and then told they don't have the one we paid for. Plumber calls tells us our unit is not available, phone calls to the store ring for 10 minute before they pick up. We are getting our money back and going to Home Depot. Do not shop here!!

The store is clean and organized. Paint counter folks are very helpful. Great having a smaller…read morelocal chain in mind the neighborhood as an alternative to the giant impersonal big stores. Staff is always cheerful and ready to help when they can.

I have lived in town for nearly 2 years when I just needed some spare keys. I noticed right away…read morehow clean and nicely laid out their exterior displays were done. When I strolled in I had no real expectation. I waited for the cashier to finish up. She repeatedly asked if minded waiting and assured me she'd be free in a moment. So I did one of my favorite pastime-- window shopping. For a relatively small space it's well stocked with just about anything one might find in need of Of a special note I saw a corkboard at the front area by the checkout area positively covered with Polaroid Instagram pictures of dogs who've visited over the last 5 years or so. I regretted not bringing my own dog Stella. I must say that this store is a real hidden gem in Stoneham. Feels old school charming with up to date tech. Lindsay is a real asset to their operation. On a day filled with terribly upsetting news, her bright smile and boundless spirit truly made me feel a little normal again. I'll go back whenever I decide on my indoor paint scheme or need a gadget or "whoseywatzit". They'll be sure to have it!

Their customer service is non existent. Hope you don't have problems. mod calling customers Liars,…read morenot even trying to listen, would rather talk over you than help, Problem with order, never resolved. I didn't want to cancel order, but no one heard me, so I did and purchased at Lowes, with a longer lead-time.

Asked an employee to help an older woman put some things in her car while in the parking lot and…read morerecieved the response "Don't tell me what to do". From the other reivews, seems like this is an ongoing problem at this store. Will take our buisiness elsewhere.

They are always very helpful and willing to suggest alternatives. I have never been disappointed…read morewith the choice of shopping here

Way better than Hillside in Belmont which is less customer centric compared to the one in Arlingtonread more