Where do I begin. I ordered my door back in April, arrived in May , great no problem, it was a custom sized door. My installer puts the door in and notices the extensions for a storm door we're never installed. So we check our paperwork and sure as anything they were on our invoice. Call my sales rep at JL and he realized they made a mistake. No problem he said we will have them out to you in two weeks and installed. Now let's fast forward , it is August and I still don't have them. I would call every two weeks, never would get an answer, left voicemails never a call back. My installer would call and everytime he would get a call back he would receive an email. No apologies nothing . Finally we had enough of this terrible service. I got a call in the morning from my installer and he said you need to call and give your CC # so you can get a $200 dollar refund and I will pick the parts up and install it myself. So I call and guess what no answer , but I left a vmail and guess what got a call back in two seconds which means he was sitting right next to his phone. He calls me up , no sorry no apology literally just said hi I'm ready for your CC #. I will never use this company again , Oh and I'm installing 3 more doors in my house this year and was planning on using them if it wasn't for this. Absolute jokes , spent 1600 on a door and they treat customers horrible. The only positive from the whole situation was the manager Peter that I spoke with. He was a good guy and finally started getting me some answers. read more

Had my backsplash installed by Tom and Tony. They did excellent work, very detailed, and both men were courteous and professional! Would highly recommend! read more

Rude! I guess if you're a homeowner trying to work through a project this is NOT the place to go. Rude and dismissive.

After doing business with this company for several years and spending hundreds of thousands of dollars per year...they still treat our company horribly. They've repeatedly made errors with delivering the wrong product or incorrectly measuring a job-site but we still stuck with them even though their errors cost us money. When they stuck us with some defective product and I had to fight tooth and nail to get back 65% of the cost of this unused but defective product...that was the final straw for us. There are way too many options out there than to deal with a company who does not understand customer service. Look elsewhere. read more

Jackson has amazing customer service and will make things right no matter what. If you are doing a large project, ask for Gordon Smith as your lumber rep. He will take care of you, even running out small orders (ie, things you forgot) in his own truck so you don't have to stop working and go it yourself. read more

I stopped in today for a few things. All the reps were busy behind the counter talking to each other about their holiday plans and general water cooler talk. I asked if one of them could help me (vs ignoring me as I stood in front of them for over a minute without being helped. They couldn't have been more rude and unhelpful. I left my stuff at the counter and walked out. Went to Kamco who were beyond helpful and got me exactly what I needed. Their show room is a joke too, big, just don't have much of anything. People are rude everywhere and I'm fine of it, just don't give me the sales pitch about how great their customer service is then I receive this treatment. read more

Good selection of lumber as well as general hardware. Knowledgeable staff. My only complaint is the hours; since I commute, I'm rarely back in time to run an errand on a weekday (and end up driving to Home Depot instead even though Jackson Lumber is right next door). I've done little/no construction, but was getting lumber to build a bunk bed. After a little confusion (I don't know the right terms, just the sizes), someone at the counter asked me the right questions to list the type of lumber I needed; and then I picked it up without trouble in the lumber yard. I also got screws, nail plates, hinges, dowel, etc; and they have a selection of tools, and many aisles I didn't make use of. (I initially mistook "Lumber" in their name for meaning that's all they do, but it's not.) read more

I called Richard Kessel at the Woburn office of Jackson Lumber on a Tuesday morning, and was delighted but not surprised that he remembered selling me interior doors in 2016 before Jackson Lumber acquired Barker Lumber. Within a day, he was able to identify the specific door I'd purchased in 2016 and give me an excellent price. My experiences with him in 2016 were very positive - he taught me a lot about door options, and made sure that my daughter and I purchased the right doors for the right locations, at reasonable prices. Couldn't ask for a better experience. read more

Felicia, why are you posting for a friend? All MA CSL's are required now to take periodic continuing education to re-up their licenses. Whether you take it ahead of time or wait until the last minute is irrelevant. I used the CSI Institute and although I didn't learn a lot new in the class, it did qualify me for my continuing ed requirement and was honored by MA Dept. of Public Safety when I recently renewed by CSL. The fact that Jackson Lumber hosted the class made it an easy commute for me and didn't take a lot of time out from running my business. The CSI Institute was taught by a current CSL holder and he related his 25+ years of experiences with the class. The class was also attended by a CSI Institute person that also worked for the Dept. of Public Safety that assisted in answering any questions regarding how to re-up your CSL. They also served breakfast and lunch..which was just one less thing to think about that day. Jackson Lumber itself has some great prices on materials and delivery is included. So no more self transporting slippery decking or pvc trim. The counter help is helpful and generally knowledgeable about product. And they often have new product demos and cookouts during the summer seasons. read more

I have been wanting to replace my deck floor and railings for a few years, but has been putting it off because I could not make up my mind about what material to use even after repeated discussion with different contractors and numerous visits to different stores and show rooms. Finally, my luck changed when I visited Jackson Lumber Office in Woburn last month when I met Richard Kessel. Richard is one of the rare salesman who is not only super knowledgeable about his business but also able to communicate with the customers effectively. After I discussed my project with Richard briefly, he recommended the railings from Intex to me. They are well made, practically maintenance free and their looks are the closest to painted wood among all the plastic railings on the market, which is exactly what I wanted, but was not able to find previously! Two days later, Richard placed the order with my contractor, scheduled and tracked the delivery to my house. The delivery went smoothly, but I found minor defects on 2 caps. I called Richard, he ordered another 2 replacement caps without any problem. Two weeks later, I have a beautiful new deck! The railings look wonderful just as I expected. Thinking back, I would not have the project done so successfully without the help of Richard. For that I am very grateful. He has been the best salesman I have ever met. He has been honest with me throughout this entire experience, he did not mind to let me compare their prices with the prices of other vendors and gave me room to make my own decision while providing helpful information. Overall, I had a great experience with Jackson Lumber in Woburn. I especially recommend Richard to anyone who like to be treated as any customer should deserve. read more