So sorry they're going out of business after 140 years. Best quality Customer Service, best…read moreselection I've everything it truly is very sad. Such a sad milestone that all our local hardware stores are closing.

If you Love Local Business and you love to Garden this is the store for you. Great selection of…read moreplants both flowering and vegetables, no dried out plants here, Owners are helpful and full of information about items purchased here.

Pet ran through the front door screen window. Needed it repaired ASAP b/c of upcoming party. Brian…read morewas able to do a quick 24 hour turnaround. GREAT quality reconstruction / replacement of door and screen. Highly recommended (as seen on this page)...but, seriously, great service that shows they care about the customer.

Needed my favorite lamp fixed and he got the job done! Great prices and customer service! You have…read moregained a new happy customer! Highly recommend!

Good, basic things that I need, and very little that I don't…read more Don't expect frills, but do expect honest, helpful, and knowledgeable staff members. I'd far rather give my hard-earned dollars to this locally owned business than to some faceless big box store/corporation.

5 Stars for Rocky's North Andover! I ordered an online purchase, and it was the wrong item…read more I contacted the store and was immediately helped; the call was answered on the first ring, and the situation was resolved on the spot. Great service.

Shopping for a Weber grill for Father's Day gift. At Home Depot and Lowe's it took forever to find…read moresomeone to assist us and when they finally did, they had nothing in stock. Went to O'Connor today and was immediately assisted by a pleasant young man with a clipboard. He found the grill in store (same price as the other stores) and rang up the order saying O'Connor would deliver it in a few days, no charge. Amazing! It was like the service we used to get in America before the 2020 scamdemic changed everything. Definitely shop here if you remember what good service was like years ago!

Do not bring your lawn mower in for repair. We dropped off…read morea working lawn mower that just needed an annual tune up - oil change/spark plug replacement. When we finally got it back and went to use it, the engine let off smoke and then died. We could not restart it. Think the old oil was never drained properly, just left in and then topped off with new oil. One of their employees took a working mower that just needed an annual tune up and destroyed it. Contacted O'Connor and the manager was so rude. We had to buy a brand new mower. This was a few years ago so hopefully their service folks improved, and the manager actually provides customer service versus yelling about how his employee could never have made that mistake. Yet they did.

Fantastic old-school type hardware store. This is a place where you can get all the small…read morespecialized parts and services ranging from drill magnets to ball bearings. Great selection, knowledgeable staff, and good stock. They now do high end paint too, I think Benjamin Moore, and great stock for that too. Are they as cheap as Home Depot? No. Do they have all the things HD doesn't have and actually know what you are looking for and how to help? Yes. All tools are top quality, and their services such as sharpening and servicing of small equipment is great.

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

Great neighborhood hardware store. They might not have the selection of a larger big box store, but…read morethey have the friendly service you can't find there. Great for daily items you need in a pinch, unique items, and for a hands-on experience.

My father (who passed at age 94) would drive down to this store several times per week to "check…read morewhether Shoe City has..." whatever item he "needed that day:" whether large or small, he knew after centuries of shopping there that they carry unique goods not found in most hardware stores. Even though their prices are generally HIGHER than elsewhere, he knew what he needed, wanted, and was a LOYAL & LONGTIME customer. After he passed, I would walk to Shoe City whenever I needed something, or walk in and browse as I passed those opened doors. I soon found for myself that their Customer Service is "spotty" & the stock they carry has diminished over the years. ON MY LAST VISIT, I stopped in to ask whether it was possible to special order components for an obscure/vintage "Weiser" doorknob. The older gentleman, who I believe is the owner, came up to me, rudely & very dismissively insisting that in 30+ years in the business he had "NEVER heard of the brand!" BOTTOM LINE: Perhaps Shoe City Hardware was once a great local hardware store with staff that helped customers find hard-to-find pieces nowhere else available. But now their GENERAL MERCHANDISE items are pricey & limited to 1 or 2 brands. And sadly, those unique/ classic "gems" that once kept loyal customers coming back have become leftovers from "old inventory" & no longer replenished. They have not had the simple, common items/solutions I'd been shopping for during my past 5 visits. I fear they are biding time until they go out of business. I wish them well. - a Disenchanted "Father's Little Girl"

If you haven't visited in a while I suggest you stop by…read more The store has been cleaned and reorganized. I mentioned this to a gentleman working there and he said that he had recently become the new manager. His hard work shows. I have purchased furniture, tools, hardware, appliances, and home decor, and it's really quality stuff. It can be hit or miss, but each visit is always more interesting than the last. I'm sure you've heard that 'things aren't made like they used to be' and it's true. You are going to find better quality items here. If you need to purchase something for your home, please make a quick stop here before heading to home depot, target, or home goods. It saves you money, it helps an incredible charity, and it is better for the environment .

Yey! THe Re-Store has moved to the former Wonder- Hostess Discount Store space…read more We stopped in today to check out the new space which is tons more square footage as well a better parking. The place has boatloads of cool stuff Old used appliances, dishes, kitchen cabinets adn counter tops, casement windows, furniture, lighting and electrical hardware, mantels, roofing materials, and all kinds of treasures. I hope to stop in here regularly when I am doing a reno project.

We renovated our kitchen and needed new appliances (refrigerator, range, microwave and dishwasher)…read more We looked at Moderno, as they were local and they had really nice offering and there website was great, and worked well. Jowi at the Salem office showroom was super nice and helpful. We decided on Thor Kitchen appliances and they are amazing quality, and priced very fairly. They do take credit cards but charge an extra % so we paid by check so no problem. The fridge came damaged and then took a while to get a replacment which was a bit of a pain due to supply issues but they communicated with us and we finally got the kitchen of our dreams completed! At the end, Victor gave us a nice gift, which was so nice and appreciated! I can not recamend Moderno enough! Excellent products and customer service!

We just started using Victor and he has been excellent to work with for repairs. Always on time,…read moredoes what he says and comes prepared to get the job completed. He and his worker were always masked and kept the appropriate distance. We will definitely use him again!

We had a good experience at FW Webb in Methuen. We were shopping for a nice high quality kitchen…read morefaucet for our new kitchen. The show room is beautiful and has all sorts of high end very good quality fixtures for kitchens and baths. So many to choose from! The sales woman Erica was attentive and very nice and assisted us. She was very knowledgeable and educated us with the process. We purchased a a touch on/off stainless facuet and it was delivered to our home and we did not have to pay MA sales tax as it was delivered to our NH home.

F.W. Webb in Hyannis- Terrible service I bought an outside…read morewater spigot valve and found out after intsallation that it leaks (not the hose but the brand new valve). I went to try and get help to fix it and they told me that they could not and said it coild be the plumber's fault which it was not as I had the video to prove the new valve was leaking. I do not want to pay a plumber onbce more to replace the spigot valve and theye wre totally useless in helping me fix the problem Very disappointed