5 Stars for Rocky's North Andover! I ordered an online purchase, and it was the wrong item…read more I contacted the store and was immediately helped; the call was answered on the first ring, and the situation was resolved on the spot. Great service.

Went there this morning to buy some paint and the staff was very nice & helpful. The store is very…read moreclean and much less vast than going to the big box stores.

So sorry they're going out of business after 140 years. Best quality Customer Service, best…read moreselection I've everything it truly is very sad. Such a sad milestone that all our local hardware stores are closing.

If you Love Local Business and you love to Garden this is the store for you. Great selection of…read moreplants both flowering and vegetables, no dried out plants here, Owners are helpful and full of information about items purchased here.

Great store! Great staff. They're very attentive to customers. Very knowledgeable staff and the…read moremanagement is great. Love this place.

Great store, they have everything you need. Great service, they'll point you right where you need…read moreto go. Don't drive to the big box store, they're close to home. Price and selection are the same as the big box, without wandering around. You can be in and out in 5 minutes!

We had a great experience here! We came in looking for help on a fencing project and Khyle (an…read moreemployee) was extremely helpful. He told us exactly what we would need, helped us price it out, gave us plenty of options and answered all of our questions. Plus, it's a very dog friendly place, but I think all Home Depot's are.

This store has the WORST service possible. I went to the service desk to see if an order had…read morearrived for me to pick up. Neither of two people greeted me, one served another customer who came in after me, and neither one knew what to do. This is the customer DISSERVICE area of the store. It took them no time at all to pay themselves for the item I was going to buy but it's been all day and the amount has not been refunded. CROOKS!!!!!!

Where do I begin. I…read moreordered my door back in April, arrived in May , great no problem, it was a custom sized door. My installer puts the door in and notices the extensions for a storm door we're never installed. So we check our paperwork and sure as anything they were on our invoice. Call my sales rep at JL and he realized they made a mistake. No problem he said we will have them out to you in two weeks and installed. Now let's fast forward , it is August and I still don't have them. I would call every two weeks, never would get an answer, left voicemails never a call back. My installer would call and everytime he would get a call back he would receive an email. No apologies nothing . Finally we had enough of this terrible service. I got a call in the morning from my installer and he said you need to call and give your CC # so you can get a $200 dollar refund and I will pick the parts up and install it myself. So I call and guess what no answer , but I left a vmail and guess what got a call back in two seconds which means he was sitting right next to his phone. He calls me up , no sorry no apology literally just said hi I'm ready for your CC #. I will never use this company again , Oh and I'm installing 3 more doors in my house this year and was planning on using them if it wasn't for this. Absolute jokes , spent 1600 on a door and they treat customers horrible. The only positive from the whole situation was the manager Peter that I spoke with. He was a good guy and finally started getting me some answers.

Had my backsplash installed by Tom and Tony. They did excellent work, very detailed, and both men…read morewere courteous and professional! Would highly recommend!

I had a few circa 1992 toilet seats that needed replacement that I was having a hard time finding…read morethe correct match. Cory was extremely helpful and called a couple of people and sent them pictures of samples. He was able to narrow down the correct color and we had a perfect match. Excellent customer service and will definitely go again for bath and plumbing needs.

I recently bought a kitchen faucet and a bathroom faucet (both Kohler) and was very happy with the…read moreadvice given by Dave and Diane. The Kohler products have really fine quality.....comparable, in my opinion, to the Grohe products. I would return for their quality products and service.

I called asked for 6x6 perma columns , explained several times what they were and named the product…read more5 times and was told they have them in stock by the person answering the phone. Drove an hour to get there only to find out they had nothing like perma columns and was told they could order them. No idea what any of the products they are selling are.

Regret having to write this... but something needs to change. I've been coming to thos location for…read moreyears when it was Doyle Lumber. Why I'm writing this .. since covid Andovers Lumber yard is opening later. Most of my work is on the otherside of Boston. I can accept the hours being charged to a later opening time. The Last couple of times i went there. You have to drive into the buildings where there materials are stored. This configuration Is one-way no turn around. The younger fork truck loaders find it amusing and tell the yard guys they're not moving making you wait with no sense of urgency until they're finished & are ready to move I've waited with trucks lined up behind me for a average 10-25 minutes the last 4 out 5 times I went there. I can except unexpected inconveniences This is blatant disrespect trying to prove some point to someone. This is causing me loss of productivity & adds tremendously to the amount time in traffic. I don't wanna leave a bad review. Thats not what i do. In fact, I'm 52 years old and I've never left a review anywhere. if I don't put this here I don't know if it'll will be seen if I write in privately with a email. I have no complaints with any other part of the company get along well with The office staff and the other guys in the yard. They are all good guys. I cannot be the only one that is frustrated with the younger fork loader operators. Other than this I would give them five stars

If you haven't visited in a while I suggest you stop by…read more The store has been cleaned and reorganized. I mentioned this to a gentleman working there and he said that he had recently become the new manager. His hard work shows. I have purchased furniture, tools, hardware, appliances, and home decor, and it's really quality stuff. It can be hit or miss, but each visit is always more interesting than the last. I'm sure you've heard that 'things aren't made like they used to be' and it's true. You are going to find better quality items here. If you need to purchase something for your home, please make a quick stop here before heading to home depot, target, or home goods. It saves you money, it helps an incredible charity, and it is better for the environment .

Yey! THe Re-Store has moved to the former Wonder- Hostess Discount Store space…read more We stopped in today to check out the new space which is tons more square footage as well a better parking. The place has boatloads of cool stuff Old used appliances, dishes, kitchen cabinets adn counter tops, casement windows, furniture, lighting and electrical hardware, mantels, roofing materials, and all kinds of treasures. I hope to stop in here regularly when I am doing a reno project.

I seriously love this place…read more I needed a drill. Was willing to pay some serious coin at Home Depot or Lowe's. Then I thought, "you know, I'm not a master carpenter or tradesmen, I just need a light drill for around-the-house repair/projects several times a year, not for daily use. Why go overboard in 'bombing a house to kill a mosquito'?" Since then, I have been there for all sorts of things. Gardening gloves and tarp, small tool kits, painting tools, general utility items and more. I never leave empty handed. I can't speak to the big machines for the tradesmen, but will definitely take a look as needed. Thumbs up!

Great selection of tools without breaking the bank. The store is well organized. Easy in and easy…read morecheck out.

Awesome family and family business. So refreshing and personal unlike those big Orange companies…read more Dana and his team are attentive and caring and they want to make your home project the very best. Thank you GBS!

My husband and I purchased our first home together in February and decided we wanted to redo the…read morepatio. The entire Georgetown Building Supply team went above and beyond with making sure our dreams came true. Donna put up with my constant indecisiveness with a smile and gave great design advice when I was clueless. Everything we needed we had right on time. I will definitely be recommending GBS to everyone in the area!