5 Stars for Rocky's North Andover! I ordered an online purchase, and it was the wrong item. I contacted the store and was immediately helped; the call was answered on the first ring, and the situation was resolved on the spot. Great service. read more

Went there this morning to buy some paint and the staff was very nice & helpful. The store is very clean and much less vast than going to the big box stores. read more

I was treated so rudely for no reason that tears came to my eyes, it was that shocking to be yelled at for asking a simple question about paint. I went to the Sherwin Williams store instead, and they were so very kind and genuinely happy to help me pick out the right paint for my project. I have shopped at, and spent thousands over the years at Rocky's, but will not be returning ever again. read more

I love this place. I wind up here somewhat frequently since I moved to the area. Way bigger than a typical hardware store so they're likely to have what you need, but also way smaller than Home Depot where you have to wander countless aisles to find one item. I've bought everything from space heaters to push brooms to utility knives to measuring tapes to windshield washer fluid here. Friendly staff. Highly recommend. read more

Sorry but I think I've given up on Ace. First off they completely redesigned my local store, resulting in no exit unless you literally thread your way through the people waiting in line to checkout, and then cut across all the cash registers to get to the single exit door. Horrible design and probably a fire code validation. They keep saying that they're going to make the entrance door, which currently reads Do Not Enter, No Exit, into an exit. But in the weeks since the redesign I've yet to see that happen. It makes the whole experience not enjoyable, like they're trying to trap you unless you buy something. I don't believe that's not deliberate. The bigger issue for me is that their "loyalty" program is so bad as to be insulting. Spend $50, get a $5 card in the mail. Fair enough. But - it's only good if you spend at least another $20, AND nothing on sale counts, AND it's only good for two weeks. I'd rather shop in a store that has no program, then one that pretends it's doing me some kind of favor in the name of collecting my data and shopping habits. "I will begrudgingly pretend to give you $5 after you spend $50, but it's really after you spend $70 I just didn't want to tell you that, and because I didn't really want to give it to you in the first place I'll only make the offer good for as short a period as I think i can get away with." Two stars because love it or hate it they do have stuff and they are local and when I've had to go in because I don't have time to get to one of their competitors, the service has been quite helpful. I just think they've shifted the balance now and I'll find myself with the time to go to their competitors more often. read more

Hello, I'm an unsatisfied customer. I went to Ace Hardware in North Andover a couple of weeks ago to get window screens replaced for $45 apiece (not cheap either). They claim the work would take two to three weeks to complete. I decided to wait because I want to support the local store in my area. After two weeks they called me and said they didn't have the metal tie to do to do the work. Instead they have rubber ones. The tie is what mate the screen to the frame. At this point they would do the work only if I want the rubber ties for the same price. I was frustrated because it took two weeks for them to tell me they would have to replace the metal tie with rubber ones. If they would have told me that two weeks ago, I would have gone someone where. Instead of the convenience that I expect going to my local store, I'm now 2 weeks behind on my project waiting for some window screens to be replaced. This is a waste of my time and puts my project in jeopardy of finishing on time. I will never visit them again until I hear that their customer service has improved and their more flexible in the way they handle issues by their customer. Also, their prices are significantly higher than you will find at a big box store. I was able to get my window screen replaced at $14 apiece and with excellent quality. I'm willing to pay the higher prices for convenience, but their customer service better be top-notch and the people that work there better be educated about the services that they offer. Poor customer service and a poorly trained staff equate to inconvenience and higher prices for the customer. This place is skull and cross-bone to me. read more

Do you wear an 80's hockey mask and need a chainsaw? Then go to Rocky's Ace Hardware to select from some fine quality saws to get ANY massacre, I mean job, done! See my friend Brandon if you have any questions, he was very helpful as well as the rest of the staff! Glad this place is near me for all of my strange jobs that need special tools. read more

Rocky's Ace Hardware - THE Saw. - Hardware Stores Near Me - North Andover, Massachusetts

Good, basic things that I need, and very little that I don't. Don't expect frills, but do expect honest, helpful, and knowledgeable staff members. I'd far rather give my hard-earned dollars to this locally owned business than to some faceless big box store/corporation. read more

I really wanted to like this place. However, I've finally decided it's time to move on and go back to the big box stores - still not ideal - but better than the habitually poor customer service at ACE. Sidebar: There are a handful of helpful staff members that actually try and seem to care about the customer experience. However, from my observation, the poor CX appears to stem from the management and unfortunately creates an unkind culture and unappealing shopping environment. This place "could" be great but it's not a pleasant shopping experience. If it wasn't so close to my home, this store would never had been on my radar. Although, after my last bad experience it's now off my list of hardware store alternatives. Apparently the store management doesn't appreciate the lifetime value of a customer, customer acquisition costs, and churn. I would frequent the store 5-6 times a week and they chose to alienate a "loyal" customer for a $30 defective product that I only wanted to exchange. I understand the economics (i.e., little direct competition in the immediate area) that most likely drives the profitability of the store and there's little incentive to change the status quo. I hope that they can change and based on the other reviews there have been customers who have also been treated poorly for no reason. Behavioral change is difficult and humans don't always act in their best interest, however, I hope that this store can embrace the feedback given here and learn from it and make the customer experience more enjoyable. However, for now, I'll be taking my business elsewhere. read more

I echo all the comments for poor customer service and intimidation. They are an Ace hardware, but make it clear that they are Rocky's, not Rocky's Ace hardware. The front end manager is confrontational, belittling and downright rude. I had a Craftsman hose to warranty replace. I called and they told me to bring it in for a swap no problem. I drove a considerable distance and got to the front counter to find the manager. "This is a straight loss for me" she said. Then stared me down. I commented that Craftsman says that Ace and Lowes will warranty their items. "We are not Ace hardware, we are Rocky's. We only warranty tools, not garden hoses. Don't bring this back to us!" She continued the staring along with dirty looks and swapped the hose. Walking out more comments and staring "The worst part of this" she said "is that I don't think you are one of my customers". Yep. Good bye Rocky's... hello Lowes. I found it most interesting that this manger refers to everything as "hers". Maybe I was speaking with the owner of Rocky's? I hope not. To summarize... Don't waste your time. Go to the big box stores and save some money and frustration. read more

I love having a NEIGHBORHOOD hardware store which has great customer service and lots of items that can't be found at the large retailers where you walk around for a half hour looking for the item you need. read more

I check for an item on line it said it was in stock, I got to the store and they didnt have it.. i drove a long way. They checked their website and it said it was in stock but again they told me they didnt have it. They didnt seem to care or have any interest in correcting the incorrect inventory on their website. A typical bait and switch situation. Dont trust their website! read more

Here I am with another first to review. Clearly I have too much time on my hands..... Back to business. Rocky's is like the mini me to Home Depot & Lowe's except you can usually find someone here to help you & all of the check outs have an employee in them. You will likely find what you need here. Of course due to the smaller size the selection may be a bit smaller & you might pay a littler more (but this is a chain so they buy in bulk and the prices are not bad). Nice to have a neighborhood hardware store. Friendly & helpful. Very difficult to park here however as the parking lot is too small ( see my BK review) read more

Rocky's Ace Hardware - Hardware Stores Near Me - North Andover, Massachusetts

My experience with the current management of North Andover's Rocky's Ace Hardware is poor. Rocky's is one of the four places I do business with during the pandemic, and it has been my go-to hardware store for easily over 30 years. Under the current management, however, as a senior member of the community, I am made to feel like an undesirable person not worthy of entering the store. I can only conclude that I do not fit the demographic of the type of patron North Andover Rocky's Ace Hardware chooses to service. I am 80 years old, of Mediterranian background, balding, skinny, often unshaven, and occasionally in soiled clothes from yard work. To single me out is an abhorrent prejudice on the part of Rocky's and contrary to the "family values" the company was built on.. Clearly, the store manager knows what she doing when she singles me out for abuse since her Linkedin profile says she has "Over 20 years experience in developing; managing and providing excellent customer service in a high paced diverse environment." It also says among her duties is "...profit and loss statements, merchandising standards, ordering product and sale items & amazing customer service." I am taking time to write this letter because this is the third incident I have had with the current manager of this store. While Rocky's Ace Hardware has a winning business model, it is being undermined by this store's management. Here are just 2 of many critical reviews of current management. "The front-end manager is confrontational, belittling and downright rude." "However, from my observation, the poor CX appears to stem from the management and unfortunately creates an unkind culture and unappealing shopping environment. manager tried to intimidate and humiliate me at the front counter in front of line of customers over a $6 defective item I wanted returned to my account ..with receipt, purchased the day before!....was having none of that...and never again." No business is too big to fail! I experienced the "unkind and unappealing shopping environment" fostered by the current manager. Today September 12, I went to Rocky's to buy a bag of Quikrete all-purpose sand which I did. I asked the checkout clerk for 3 torn bags of topsoil. She said they didn't have any. I responded that there were several torn bags of topsoil outside the gate. She repeated her earlier remark of not having any. I paid for the sand and moved along because there was a line of customers behind me. Along the way, I came to a second cashier who was not busy but talking with a colleague. I asked them about the torn bags of top soil, and one of them repeated that they didn't have any. Again, I pointed out that there were several torn bags outside the fence. One of the fellows agreed to go with me and to load my sand. While the fellow was making his way to the pickup area I moved my car around outside the fence to have the bag of sand loaded. (The pickup area causes customers to drive just feet past the propane gas filling tank enclosure. As a result, I choose not to drive that close to the propane tank to pick up anything, for the sake of safety.) The issue of the existence of torn bags was resolved with the fellow who accompanied me. Unfortunately, the store manager interceded and elevated the issue to a disagreement. She came roaring around the corner of the building bellowing, "YOU LIED! THERE ARE NO TORN BAGS!" I proceeded to show her the area outside the fence where there are at least 15 bags of torn material. The ensuing conversation moved from no torn bags, to the torn bags being 50% off, then 30% off, to no discount for torn bags. She said that there was no discount for torn bags because some customers prefer torn bags. I infer from her remark that some customers like waterlogged, stinking bags that spill contents all over the trunk of the car. She might be right but I doubt it. The point is that she toyed with me through nonsense, double talk, and insincerity based on my appearance and background. The conversation continued to cover the lack of organization in the store as a whole. Routinely, items are mispriced or not priced at all. Currently, the 15 inch Stihl chainsaws are priced at over $500! Not to mention the ongoing merry-go-round of employees who rarely are sufficiently trained to service customers. Further, I was overcharged for the bag of sand I purchased. The manager's response was that you can't expect a 16-year-old to know the price of Quikrete All Purpose Sand. She went on to justify the pricing error of the sand by saying there are many hands influencing prices in the store, from Corporate to whomever. As a result, prices and signage are not up to date! The flip side of this is that Rocky's reserves the right to price items according to whether the customer fits the demographic of desirable patrons or not. On September 11, 2021, I went to Rocky's to see whether they carried keys for windup clocks.Naturally, I went to the key-making kiosk. read more

I was not impressed with the service at this place, I wanted to have my screen doors replaced with screens and remove the glass but I was waiting and waiting and waiting, while other customers were being helped and ignoring me like I am just standing there at the service desk for nothing. Finally I was helped and was told they do not replace glass to screens. read more

There are reasons why the friendly, neighborhood hardware store still exist. Rocky's is one of them. The staff here can give you answers AND guidance, tell you HOW to do things, tell you the extra stuff you need to know. I've looked for unusual bolts, drill buts, and sometimes didn't even know the name of what I was looking for, but they figured it out for me. What they don't have is a lot of fluff: Christmas decorations and the like. As long as they carry a good inventory of the important stuff, they'll be around. read more

Too bad about this place now...been shopping here for 40 +years.. Register kid and the store manager tried to intimidate and humiliate me at the front counter in front of line of customers over a $6 defective item I wanted returned to my account ..with receipt, purchased the day before!....was having none of that...and never again. read more

Handy when you need something close. I love the fact that the people that work there are knowledgeable unlike the orange and blue stores. But...don't get there 10 minutes before closing. Twice I was locked out. One time I held up my watch to the window (yes,like a jerk) to the manager inside who just shook his head and said "closed". Hence the subtraction of one star. read more

Come here when I don't feel like driving up to Home Depot in Methuen. They have most of the essentials you'll need but the staff is beyond rude. I recently went in to rent a Rug Doctor and they huffed and puffed about how annoying it was for them to rent them out. It literally took all of 3 minutes. Prices are also much higher than at Home Depot/Lowes. read more

The best way to describe this store is that they have stuff. It's never what your looking for or need, but somehow the shelves are stocked full items. So if you need to add 15-20 minutes to an inevitable Home Depot trip by all means stop here first. read more

They had exactly what we needed to finish a school project!! Thanks Ace for not having to drive to Salem, NH!!!

Bought some film to put over windows for drafts, the dang film doesn't even stay stuck, the tape is garbage, I should have gone to of all places WALMART, at least the film stays stuck and the tape does not come undone. This place is a joke, home depot would be so much better I hope they put this place right out of business! read more

Nice Hardware store. I found everything I was looking for and then some. I felt like a kid in a toy store just walking around looking at all the stuff here. I always find myself leaving with more than I was intended on getting in a place like this. If you need it I bet you will find it here, Just expect on more time for browsing around. read more

A very good hardware store. I'm always a bit intimidated by the enormity of Home Depot, but not here. They have what I'm looking for, and if I can't find it the staff will locate it. I guess it's a chain, but it still almost feels like a local neighborhood store. I don't know whether I'm allowed to say what I'm about to say on Yelp, but what the heck- here goes. Andover, Ma., the town I live in, doesn't have a hardware store. Loads of coffee shops, but no hardware stores. When I was growing up- we won't go into how long ago that was- Andover actually had two hardware stores - both of which did well. So another advantage to Rocky's is that it's nearby. read more

I've only had good experiences at Rocky's. It's the place that, I have come to realize, has everything I'm looking for. I sometimes drive out to HomeDepot in Methuen to get some things that I think are 'hard to find' but then end up back at Rocky's and find out that they have it! The staff is always, always helpful. I'm so grateful that they're just around the corner from the house. read more

Great in a pinch when I need something quick to fix a leaky faucet or need some small supplies for a patch job on a wall. Understandably higher priced than a big box store since they are more like a convenience store and don't have room to buy and stock massive quantity of product. I'm a little disappointed that the plumbing, electrical and building supplies have been finding less and less shelf space as they move in other household goods like cleaning supplies and interior lamps. It's becoming more akin to a Walgreens with a garden center. It's still more convenient than Home Depot in those emergency cases, but if you're looking for a variety in the way of building supplies or fixtures, you'll want to make a trip to Methuen. read more

Great place to shoppe, is a dying breed against big box stores. I go there every time I get a chance. Fair prices

Great store! Very helpful and friendly staff. I have always found it easy to find someone to help me. Excellent lawn tips keep my lawn green and bug free. Also Ace is the only local place to find the worlds best popcorn maker: Stircrazy. read more

Been going here for years. They got a good hardware selection, and helpful staff. The parking can be tricky in there, I've seen a couple fenderbenders in the parking lot.. Crazy folks leaving burger king mostly. But all in all, its great to have this store in the neighborhood. read more

Very knowledgeable and helpful staff in the paint department. When I gave them the wrong color, they mixed a new gallon and didn't charge me - no questions asked. read more

Went there to grab pleated air filters on sale. I used to buy them there for 22 years. This time none were on the shelves in the size that I needed. I asked an older employee, he said they no longer carry that size. He offered to special order them but not for the sale price advertised. Huh? He wouldn't ask the manager---that's just the way it is. I walked right out and went to Walmart where there were plenty in stock for $4 less than Ace's sale price. read more

The north andover rockys ace hardware is great! All of the employees and managers are very helpful. When I went to purchase my first christmas tree the staff was more than helpful. They were busy but didnt make you feel like it. I def recommend rockys ace hardware in north andover! Easy to shop and great prices! read more