Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

Brick and mortar. Shop local. Support small business. Sounds reasonable to me so instead of…read moreordering what I needed on-line, I waited untill after the Holliday and cycled over to Kelly's, the only hardware store that we have left in this town. I walked in and saw that both people stationed at the front of the store to greet and assist customers were both on their phones. I went to look for my item and couldn't find it. I went back to seek help but they were both on their phones. I went back and seared through other isles and departments. Nothing. I went back to the front of the store to ask for help. They were still both in their phones. So I left. Jeff Bezose is goig to have it in my hands tomorrow. I would already have it but i foolishly chose to shop local.

At Kelly's you are consistently met by a group of men gabbing and slow to help. Most have generally…read morebad attitudes and are even sometimes rude. And if you ever have to return an item you are met with resistance and distain. This attitude has been consistent for years and though people come and go this treatment remains. Poor customer service must come from the top down.

I went in to this store the other day as I needed help with changing a battery in my car key FOB. I…read morewas directed to a person near the register and he said I had to open the key myself as they did not want to be responsible if the broke it.. I could not figure how to open it and I was shit out of luck... I went to ACE Hardware in Gtown village and they were more than happy to open the key FOB and replace the battery,,, I will not be back to Aubin Hardware in the future.

My local hardware store. They go out of their way to get me the items and advice I need. I always…read morehit here first, then go to the big ones.

Pet ran through the front door screen window. Needed it repaired ASAP b/c of upcoming party. Brian…read morewas able to do a quick 24 hour turnaround. GREAT quality reconstruction / replacement of door and screen. Highly recommended (as seen on this page)...but, seriously, great service that shows they care about the customer.

Needed my favorite lamp fixed and he got the job done! Great prices and customer service! You have…read moregained a new happy customer! Highly recommend!

I've been coming here for the past 13yrs or so and have always appreciated a staff that actually…read moreunderstands their products and can offer sound advice, based on listening to what you really need. The prices are very reasonable and honestly, I wouldn't have a problem paying more, just based on the fact that each time, I can get hold of a staff member that is friendly. Knowledgeable and willing to listen and help. Lastly, it's amazing how quickly some of these other reviewers left such negative feedback. It really doesn't make sense to me and honestly, I don't believe their comments. I've never experienced, nor even witnessed any issues as such that would warrant a single start rating. Anyway, I'm glad that Arjays is local in Exeter and has always provided myself and several close friends with Knowledge and friendly support. Thanks Arjays management & staff! Abe

I agree with the others. The staff here is the best: friendly, helpful, kind…read more They have helped me maintain the house in the last two years since my husband died. Taught me how to use tools I'd never touched before. All with good humor and patience. Top Grades in all departments ! Love them. Sheila G

Well stocked, friendly staff, great source of referrals if they don't stock what you need.read more

The staff here are very knowledgeable and helpful. The items in the store are reasonably priced…read moreand very good quality.

[758] Stopping in…read morethe local Home Depot to pick up some home improvement supplies. Friendly staff as we had at least 5 people ask us if we needed help. Gosh I wish I lived closer as this would be my favorite hardware store If I am in the area I would come back

They consistently understaff there. I only stop there now if I am desperate and it's 'on my way'…read more And even then 7 out of 10 times I leave with a poor customer experience. I just walked out leaving ten bags of soil in the store. No cashiers at the garden center, no staffed checkout lines and only 3 working self checkout kiosks? Loooooooong line. At 3:30pm on a Monday!?!, what the... I don't see this at the Nashua or Salem locations, so maybe it's time for new management at the Londonderry site?