This is a great family run hardware store that has been around forever. It has a very nice and…read moresupportive staff. I have been a customer for years.

Nice folks in here don't get me wrong, real salt of the earth types. They do run a good business…read more If I owned a CENNAHVILLE Real Estate Empire I would probably be a frequent customer, but I digress. I have to question AG's decision to affiliate with ACE Hardware. I bought an item from ACE Hardware directly via their website and had it shipped to their store. I also purchased a few items directly from A.G. Again pleasant experience, real hard working knowledgeable folks in here. It really is a call back to the hardware stores of yesteryear at A.G. Well the item I purchased from Ace's website did not meet my needs and I tried to initiate a return with A.G. But they sent me packing and to deal directly with ACE. I understand it's ACE policy and I technically did not pay for them for that item. I just feels like if the local stores are going to accept shipments from ACE they should be able to initiate an Return Merchant Authorization as well. I called ACE numerous times and even Tweeted at them, but I was blown off. So now I'm out $40 dollars for a tool I don't use and could be sold as new again. They did not honor their 30 day return policy. Yes, I understand we are in "uncertain" times, but it just felt off putting. I had to buy a mini-fridge from Home Depot recently the unit I got was defective out of the box. Home Depot took the fridge back and refunded my money post-haste. Markets and customers change and I guess I will take my business elsewhere, but it feels like ACE has some really outdated policies and procedures in handling customer disputes.

Convenient local store that is nice to go to instead of venturing out to the big box stores…read more Prices are pretty competitive and the staff is very knowledgeable. I love that I can walk in there with something in my hand and say "my husband told me to get this and the thing that hooks to it" and they know exactly what I need or what. Same thing with odd projects. We walk in and tell them what we are trying to do and they are very helpful! Only bad part is that sometimes I get stopped walking into the store and they take me right to the section I need to be in, and then I lose out on the opportunity to wander around the store. I think their sales would skyrocket if they'd let their customers wander about a little before they help them.

I have been going hear for a long time and the staff has always been extremely helpful. The recent…read moreexpansion will allow them to add additional products for their customers. Pricing is usually competitive against the big box stores.

Beware! This store does not require masks. I'll never go in again. The manager had a mask but was…read morewearing it around his chin.

do NOT buy an appliance here if you want installation and delivery. Lowes contracts out these…read moreservices to a third party called CRST Home Solutions who then contracts out the service to another third party. The end result is your appliance never gets installed or delivered and if you have any issues you cant directly reach out to anyone and get a solution. I dont think its specific to this Lowes, its a corporate thing. I wish I could give a better review of this Lowes, but this is my only experience with them and they are complicit for outsourcing and hiring such a terrible company.

I was in Lowe's on Daniel Webster Highway a few days ago to look for a 5/8 inch rachet socket…read more Todd, one of the associates was in the vicinity and I asked if he could help me look. He told me it wasn't his department but he could help me find what I was looking for. He started looking on one end of the tool isle and I went around the corner of that same isle to see if there were more rachet items on the end cap. There was nothing there so I went back to look in the same area that Todd was looking. Unfortunately when I went back Todd was already half way down the hardware isle heading to the back of the store!!!! That's the kind of customer service that is going to have me shopping at Home Depot!!!!!

Well stocked, friendly staff, great source of referrals if they don't stock what you need.read more

The staff here are very knowledgeable and helpful. The items in the store are reasonably priced…read moreand very good quality.

I went in last Sunday and talked to Maura about what I wanted to do to my dinner trays. And I went…read moreback today because I was thinking I needed to sand the tray. I didn't think so before. And I went out to get the tray and brought it into Maura and she said, Yes, sand it or I would have problems with the glue. When I get one tray done I'll have to take it in to show her. But, it'll be awhile.

So I decided to stop in to Rockler on December 3 at 10:30 AM. The area had about 7 inches of snow…read morethe night before, nothing unusual for this area. I figured I'd call the store to verify that they're open before I drive 40 miles. No message on their answering machine saying whether they're open or closed, the phone machine says please leave a message. I decided I'd head over there anyway. The roads weren't bad at all, the parking lot was completely plowed and the Rockler store was closed unlike Best Buy across the parking lot which was open and there were plenty of cars there. I'm pissed, you got to be kidding me. Obviously the manager of the store has no clue what's going on, I can only imagine what it's like when it's open. While I'm sitting here writing this review, 4 customers have walked up to the door only to find out that it's locked. Completely unacceptable, I won't be back and could not recommend this place to anyone. If I were you I would shop at Amazon, like I usually do. But I wanted to check out the store as I haven't been to this store before. Never again.

Ace is the place with the helpful hardware folks. The…read moreunfortunate part is they are overpriced compared to Lowes and Home Depot. The other unfortunate thing is that even the largest Ace still does not stock what the big box stores have.