Might consider posting on your website that the store is in total disarray due to some sort of…read moreThree Stooges inspired remodeling project. The aisles are gone and the store is missing any sort of logical sense of order. Even the poor staff, if asked, don't know exactly where anything is. 07-17-2025 Still my favorite HW store though.

Terrible service. Argumentative when they get the orders wrong. Website orders don't represent what…read moreyou receive. SKU numbers don't match. Mostly kids work there and no managers are available for help. Even they aren't trained well. Just go to the Beverly location.

Double charged for items. What a scam. Will not be going there any more. Fool me once, ...read more

Great Ace hardware store. Pretty much everything you would need. Friendly staff too!read more

After my positive experience at this Cartridge World location I had absolutely no qualms with…read morereturning. During my last visit purchasing a new printer was discussed... Being that as I've aged I could be classified a miser - which may or may not be one of my strong points I've been in need for quite some time. But wanting to eke out every possible printing I just kept using what I had until the end of the road.... & today happened to be the absolute end of the road. So I made my way over. Entering I was greeted by the friendly & knowledgeable business owner. ALL COVID mandates & precautions are in place. The store is very clean & safe. Again discussing my needs he recommended a suitable one in stock. Let me add that for the assistance with his knowledge the price was definitely on point. I checked the big box stores online & there really wasn't any difference. But throwing in an extra Cartridge really sweetened the u hip deal! You definitely won't find that at any of the big box stores! He even said that if I had any trouble or issues setting it up to call & he will gladly be of assistance.. and I can guarantee that he was sincere & meant what he said. Support is another huge perk doing business here!!! Another *****5 STARS!

They still have the best prices on ink. But I went in and happened to mention my coupons had…read moreexpired which garnered no comment. So I was a little upset when I got home and lo and behold, new coupons had arrived ... in the mail ... that day. (OK, maybe she didn't know but still irritating) I did go back and mention it to a different counterperson. He said there was nothing they could do about the new coupon, but that they do accept expired coupons. Hmmm, well nobody told me that when I made my purchase and mentioned my expired coupons. I was basically told I was out of luck and there was nothing I could do. That's where the young man was wrong. I can certainly choose to go elsewhere for my ink needs, which is what I did. So my advice: make sure you have your coupon (expired or not) because they are not flexible enough to work with regular customers.

The service was very good. The cost of various things is good but something's are over priced. The…read morestock is always good for what I'm looking for.

Great store always have what I need in stock. Quality products and cost. Staff is very…read moreknowledgeable.

I had to purchase a new filter and always had a DE filter and switched to a sand filter. It was…read morehooked up incorrectly and when I phoned for service on the very first hot week of the not quite summer yet, Maggie sent out Stedy the same day. He fixed the issue and made sure I understood what the issue was and knew how to use it properly. I thought I made a mistake buying a sand filter and wanted my DE filter back but now I LOVE the sand filter. Maggie was extremely helpful on the phone in getting me service right away and Stedy was great and quick and very knowledgeable about everything. I would totally recommend Seasonal for all your pool needs!

I will never use this place again they have contractors that take advantage of customers and they…read moredon't give a shit because they made there money off the pool and you deal with a third party contractor you call to let them know and they say it's not our problem!!!!

Oliver was incredible! He somehow managed to juggle all the needs of the many customers at once…read moreand was very patient, understanding and generous when it came to me trying to make a decision. 10 out of 10

The gentlemen who assisted me today could not have been any more kind! Informed them of the project…read moreI was taking on and they were extremely helpful when helping me find the right primer, paint, and tools! I will definitely be back! Top tier customer service - they even helped me carry the supplies out to my car! Thank you - it's much appreciated!

I wanted to finally take a moment to reach out to let you know, the amazing experience, I have had…read moredealing with Kelley Bartlett during my kids bathroom remodel. From the start, (actually back in September) Kelley was attentive to the design and products, I was looking for the remodel project. I loved that she gave me choices but not too many that it would overwhelm me, at a price point that fit my project budget. Her knowledge base of many different product lines such as American Standard, Bosch, Kohler, etc.... was impressive. I would love to say, that my experience with my contractor has been as amazing as the one with Kelley. However, it has not been and I've encountered many issues that I had no idea how to handle. Each time, I reached out to Kelley and she gave me direction and contacts to help me resolve the situation. I realize, she absolutely didn't have to help me and received no monetary benefit which is a testament to her work ethics and going far above and beyond the call of duty. I absolutely, will use Kelley again in my master bathroom remodel. I have sung her praises to my friends when discussing the excellent customer service I have received from her. She is an outstanding employee who understands the meaning of exceptional customer service.

I am not sure where to begin here…read more.... I called up the store back in the summer of 2013, when I thought I was ready to go with a bathroom remodel as I had a contractor lined up. I spoke to M. Moore, a lady who has been in this industry for a long time so I would assume she knows what she is doing. After a conversation on the phone and several rapid return calls (this changed... read on) I setup a loose time to meet with her on a Saturday. I got to the showroom 20 minutes late and she informed me she had to leave in 25 minutes for a previous engagement. It is what it is. I brought in design plans from the contractor and another bath showroom to help give her an idea of what I wanted. I was very specific about a few things: (1) I love a contemporary look and wanted all of the fixtures to have the same style and preferably squared shape. (2) Even though the shower was on an outside wall I wanted full coverage of water covering the 4'x4' shower floor and 18 inch bench, within. We parted with her stating she was going to do a bit of research and emailed and called me with a few ideas a few days later. Next step was to go into the showroom to see these items in person. I went in to this showroom with the thought of leaving with expert help in designing the dream master bathroom and put a lot of faith in M. Moore as I was putting a lot of money into this bathroom and wanted it done correctly. The first thing that I selected were the faucets (Grohe) for my bathroom and deep sinks (Toto). That was easy enough. Knowing the dimensions of the shower and the configuration I was shown a SPECIFIC shower system that was also Grohe and I thought it matched up pretty nicely. I ordered that as well. At the time I was told that I needed to put a 50% deposit on special order items (this will change later on) and they would be delivered without sales tax since my address is in NH. I was also told that I could break the orders up as I needed items so that I would not have to pay for them all at once but was never told that I would incur a separate delivery charge for each time the truck came to the house. M. Moore also was willing in many cases to price match to Amazon or another authorized retailer as long as I could show her the proof (this changes later as well). I saved a ton of money going this approach. Shortly after this trip to Webb, the contractor was having issues with my tile store where he was unable to get the same measurements from one time to another. When they asked him to sign on the order form he bailed. This put my project on hold but I did have these few items on order and they would be held at the Webb warehouse until needed. After several more months I found a new contractor who had dealt with M. Moore many years prior and I understand separated from doing business with her for many of the issues I am about to detail as I ran into the same situations. The falling out started when a tub from MAXX was custom ordered and aside from MAXX having the incorrect drawings on their site on where the access panel was M. Moore never informed me that the tub came standard with only one seat of jets and that it was extra money for the other seat. When the tub came out to the house via delivery they didn't call ahead as they were supposed to and when my contractor and I opened the box and saw that only one seat had jets I was on the phone immediately with Webb. They told me it was a custom order and that it was mine. After about a week of going back and forth they agreed to collect this tub and order the replacement with the 2nd seat of jets delaying my project 6 weeks. They felt they did me a favor and from this point on M. Moore was no longer returning calls, they told me that all special order items needed to be paid in full at the time of ordering, that they are not supposed to price match to Amazon because of the overhead. They was a complete 180 degrees in their philosophy. Contacted Corporate in the midst of all of this and they were rude and actually asked me "why are you bothering us." Not the appropriate way to handle a customer but I am not buying millions worth of supplies so I am expendable. Once my items were installed we noticed damage on some of them. Webb said they were not responsible and that they would not honor the replacement of goods. I would need to reach out personally to the respective vendors. Back to the shower... The water is strong pressure but since it is a railhead it only goes 2 feet. If you remember my initial meeting with M. Moore I told her I wanted full coverage of the shower so that if you were sitting on the bench the water would hit you. They didn't take any responsibility on this matter to try and help find a solution. In closing, Webb gave me a "go away check" and left me hanging with several lingering issues. It has been months and the shower still is not correct and missing parts from boxes that Webb said were NEW but were restocked still are unresolved.

And just like that, a one star review becomes a five star. When Roy from Sherwin Williams reached…read moreout to address my concerns he made it clear he wanted to make a bad situation right. And that he did! Thank you Roy! It's amazing what a little extra effort on the part of a business owner can do to rectify a wrong in the eyes of a customer. Good on you SW for having someone like Roy have your back.

Just had the BEST experience @this store. Went in not knowing what I really needed for a project…read moreand the store associates were quick to help. Not only were they very knowledgeable they were extremely patient and efficient. I appreciate this wonderful service and great value for the product! You guys are great!