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    Frank Webb Home - Methuen

    4.0 (8 reviews)
    Closed • 8:00 am - 5:00 pm

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    8 years ago

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    12 years ago

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    8 years ago

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    Norfolk Kitchen & Bath Salem - Judy, Kitchen & Bath Designer

    Norfolk Kitchen & Bath Salem

    3.5(14 reviews)
    2.5 mi

    We had the pleasure of working with kitchen designer Jennifer Charbonneau in Salem NH and couldn't…read morebe happier with the results. Her expertise turned our vision into a reality that was better than we could have imagined. Thanks to her design layout we were able to add an island, which we weren't sure was possible. We love the functionality of the space. Every element was carefully considered from the hidden microwave to the glass cabinet mullions and range hood, adding sophistication to the design without stretching our budget. The two tone color scheme was the perfect finishing touch. Jennifer truly has an eye for detail which made all the difference in our kitchen remodel. Wendy H

    Seeing relentless advertising we stopped into the Salem, NH store (9/29) to inquire about a new…read morekitchen. (We were the only customers in the store.) The woman at the front desk eventually greeted us. I did get a friendly hello from a second woman off to the right. I was apparently invisible to the guy standing working on a computer. Not a single can we help you? Granted we didn't have an appointment. My Wife and I are prepared to drop $100,000 on a new kitchen, however we are not prepared to beg for it. Discouraged, we left the store empty handed. I thought it would be easier to drop a big wad of cash. Maybe if we were dressed nicer or pulled up in a more expensive car......

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    Norfolk Kitchen & Bath Salem - Traci, Kitchen & Bath Designer

    Traci, Kitchen & Bath Designer

    Norfolk Kitchen & Bath Salem - Professional Installation

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    Norfolk Kitchen & Bath Salem - Our Door wall, featuring about one hundred different door styles. There is a door for every taste and budget.

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    Fixtures - Beautiful bridge faucet  from Fixtures, Etc.

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    2.3(10 reviews)
    4.6 mi
    •$$$

    We purchased granite countertops, a Frankie kitchen sink and faucet and a bathroom sink from the…read moreBath and Kitchen Showroom. Despite our rather sizeable purchase, the customer service we received was deplorable. On the day of installation: 1. Our windowsill had to be cut to accommodate the back splash because measurements were wrong. 2. The backsplash in the kitchen still has an area with about 1/2" space between the wall and granite. 3. We had to wait 2 weeks with our guest bathroom a mess for the back splash to be re-cut because it did not fit. 4. The installers drilled into the new granite to attach our dishwasher, weakening the granite. Installers did not seal the granite after completion. Despite many calls to the showroom, no one helped us. The owner, Trudy, insisted that the countertops had been sealed. She did arrange for the bathroom back splash to be re-cut however, never offered an apology or any complimentary service as compensation for our inconvenience. We submit this review to help all those considering "doing business" with the Fixtures Etc., run the other way!!

    BEWARE RETURN POLICY -I am giving this review for the return policy that I think is terrible. I…read moreknow it must be annoying to have to store things people return, but make sure customers know the return policy before buying . . . within 30 days and 30% restock fee plus shipping. I am sure customers would be more careful when making purchases. 30 days is not a long time especially if your contractor is busy and does not have time for your project.

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    Bathroom Renovation - Toilet, faucet and pedestal sink from Fixtures Etc.

    Frank Webb Home - Methuen - kitchenandbath - Updated October 2026

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