Great neighborhood hardware store. They might not have the selection of a larger big box store, but…read morethey have the friendly service you can't find there. Great for daily items you need in a pinch, unique items, and for a hands-on experience.

My father (who passed at age 94) would drive down to this store several times per week to "check…read morewhether Shoe City has..." whatever item he "needed that day:" whether large or small, he knew after centuries of shopping there that they carry unique goods not found in most hardware stores. Even though their prices are generally HIGHER than elsewhere, he knew what he needed, wanted, and was a LOYAL & LONGTIME customer. After he passed, I would walk to Shoe City whenever I needed something, or walk in and browse as I passed those opened doors. I soon found for myself that their Customer Service is "spotty" & the stock they carry has diminished over the years. ON MY LAST VISIT, I stopped in to ask whether it was possible to special order components for an obscure/vintage "Weiser" doorknob. The older gentleman, who I believe is the owner, came up to me, rudely & very dismissively insisting that in 30+ years in the business he had "NEVER heard of the brand!" BOTTOM LINE: Perhaps Shoe City Hardware was once a great local hardware store with staff that helped customers find hard-to-find pieces nowhere else available. But now their GENERAL MERCHANDISE items are pricey & limited to 1 or 2 brands. And sadly, those unique/ classic "gems" that once kept loyal customers coming back have become leftovers from "old inventory" & no longer replenished. They have not had the simple, common items/solutions I'd been shopping for during my past 5 visits. I fear they are biding time until they go out of business. I wish them well. - a Disenchanted "Father's Little Girl"

5 Stars for Rocky's North Andover! I ordered an online purchase, and it was the wrong item…read more I contacted the store and was immediately helped; the call was answered on the first ring, and the situation was resolved on the spot. Great service.

Went there this morning to buy some paint and the staff was very nice & helpful. The store is very…read moreclean and much less vast than going to the big box stores.

My first and only experience with Jackson Lumber was excellent. This was largely due to the…read morecustomer service provided by Al Mazza, whose last day -- just found out today -- is today due to retirement. (Best wishes again, Al!) In the spring, I ordered decking for my condo. Al was very helpful and patient with me as he helped me figure out Exactly what I needed for my order since I had never done this before. Shortly after I placed my original order, I changed my mind and decided to order more boards to do a more thorough deck repai/replacement. Again, Al was very patient, kind, understanding, and helpful to me as he needed to add onto my order. Later in the summer when I discovered that I needed to exchange a few boards that were slightly defective, And replace them in order to finish the project, Al was very accommodating. He arranged for the boards to be picked up, he applied a credit for those boards to my account, and explained very thoroughly and apologetically that the fact that the replacement and additional Boards I needed were on back order and he wasn't exactly sure when they would be in. He said that he would be in touch with me again when he knew more. As promised, al followed up with me a few weeks later to make sure that I still wanted the boards. I told him that I did, and he said that again they were still back ordered but he was hoping to see them within the next few weeks. I just received a phone call from Al today telling me that the boards were in and they can be delivered to my home on Tuesday. Because of my experience, I plan to do more business with this company in the spring for a different project. Al has set the bar for customer service pretty high. I am hopeful that the remaining and/or new employees will provide me with the same stellar customer service that I received from Al Mazza. jp of Fremont, NH

I would stay away from Jackson Lumber of Raymond NH at all costs. I;ve had several dealings with…read morethem over the last 7 years and all of them have been handled extremely poorly. The last incident just occurred last week. Several of my windows were leaking between the panes. I started a warranty claim to get the lower sashes replaced. Worked with a guy "Chris" and he tried to get them but was unsuccessful. The sashes did arrive at my house 2 months later which was fine. Communication was fine at first. I was still working with him and "Chris" said we would try this again after I supplied pictures and measurements. The window replacements I paid for magically showed up in 2 weeks?? I had worked with "Chris from Oct 2019 thru January 2020. After January all communication stopped. Never once did he text or email to let me know that he stopped the claim. He never reached out and after 4 months I contacted him again for the 8th time and he said contact the manufacturer and its not his problem. I was hoping that the poor customer service environment at Jackson would have changed from 7 years ago. Sadly it hasn't. I have had 2 other other interactions with Jackson Lumber in 2012 that ended just as poorly. I'm not sure if the unprofessional atmosphere at this location is company wide or limited to this one location. Go ANYWHERE else.

Double charged for items. What a scam. Will not be going there any more. Fool me once, ...read more

Great Ace hardware store. Pretty much everything you would need. Friendly staff too!read more

Might consider posting on your website that the store is in total disarray due to some sort of…read moreThree Stooges inspired remodeling project. The aisles are gone and the store is missing any sort of logical sense of order. Even the poor staff, if asked, don't know exactly where anything is. 07-17-2025 Still my favorite HW store though.

Terrible service. Argumentative when they get the orders wrong. Website orders don't represent what…read moreyou receive. SKU numbers don't match. Mostly kids work there and no managers are available for help. Even they aren't trained well. Just go to the Beverly location.

This place is amazing and saved the day! This is one of the last true hardware stores. I needed two…read morebolts, nobody had them and I almost had to order a whole new part for just two bolts. Walked in here, staff was awesome and I walked out with just what I needed!

Best hardware store around. The real deal! All super organized hardware section with the best…read moreselection of specialty fasteners, spacers, springs, drill and router bits ...you name it. Always restocked and the staff actually know what they're talking about when you ask them for something odd. Support local!

So, every two weeks I place an online order, and they tell me when it's ready for pick up. Now this…read moretime they say order is ready. I get there and they roll out the cart. I know my order had 6 items and the cart had 5. I tell them they go look and tell me that item is out. They go to the register and reprint the invoice which shows the one item deleted. I go home and by chance I glance at the invoice and compare it to the original that I have. The new invoice with the deleted item is the same total as the original. I call them they say call corporate, so I do. They see the mistake and I was told it was adjusted, I say thank you. Three days later I look online at my visa. No adjusted price. I call corporate again and now they say it could be seven to ten days before it shows on my visa. Three weeks later it still isn't there. WATCH YOUR INVOIVES VERY CLOSELY!!!!!!

This place should not be selling chicks and ducklings - these have high rates of negative outcomes…read morefor these animals. I will no longer be shopping here till these sales end.

Go there before Lowes/Home Depot & get a stright board/ lumber. Guess what they will even cut it…read morefor you. In & out no wondering asiles looking for help.

My husband and I thought this would be a great place to get the Cedar for our bathroom ceiling. It…read moremight have been if they ever called back when they said they would. Went in on Saturday, March 30th to order the cedar. He told my Husband, he'd call him Monday with a quote and we should be able to have it by Wednesday. Monday came and went without a call. My husband called on Monday at 4:00 was assured he'd get a call by 9:00 am on Tuesday to let us know the price and what he could get us. No guarantees we could get it all in 6' lengths. We still haven't gotten a call back. No worries! They ended up saving us money by not calling us. My husband went to Watertown for a job and stopped in at F.D Sterrit Lumber Company. They had just sold all the cedar they had, but ordered us some 6' lengths and it is ready for pick up just 3 days later and they called!!