Everything I need but lumber. Aubuchon makes it easy to shop local. If you live near one go in, and…read morego slowly, because they are chalked full ok everything you could need for you home. They allow pets, and the one in Beverly has a shop cat, and it's everything a shop cat should be. The employees are super helpful and there are plenty of the!!!

Might consider posting on your website that the store is in total disarray due to some sort of…read moreThree Stooges inspired remodeling project. The aisles are gone and the store is missing any sort of logical sense of order. Even the poor staff, if asked, don't know exactly where anything is. 07-17-2025 Still my favorite HW store though.

A great neighborhood store with one or a few of everything out there. I have purchased plants,…read morelandscaping stuff, a lawnmower, and a few odds and ends there. The folks who work here are helpful and friendly!

I purchased on 3/15/12 and then returned on 3/20/12 an item at this store with my debit card. I am…read moreSTILL waiting for the money to be returned to my account. I have called this place several times and keep getting a run-around. In several of these calls my credit union was blamed, I was even told "I don't know why your credit union can't find it", my response was they couldn't find something that was never sent! The last time I called the man hung up on me and said he'd have the manager call me tomorrow, I'm still waiting and that was 2 days ago. I WILL NEVER do business here again and I hope this review prevents someone else from having this same problem! They didn't wait to receive my money, but they're making me wait to get MY money back!

Good, basic things that I need, and very little that I don't…read more Don't expect frills, but do expect honest, helpful, and knowledgeable staff members. I'd far rather give my hard-earned dollars to this locally owned business than to some faceless big box store/corporation.

5 Stars for Rocky's North Andover! I ordered an online purchase, and it was the wrong item…read more I contacted the store and was immediately helped; the call was answered on the first ring, and the situation was resolved on the spot. Great service.

These guys are the best. I rolled in on the Saturday after they closed needing a paint roller…read moresomething fierce. After being laughed at by Mark Comeau because they were closed as has he shook his head and walked away from me, another mark from inside the store. came out unlocked the door and got my needs. Five stars for our local hardware store.

Thanks to Paul, who so graciously did not charge us, we were able to correct a wrong outdoor paint…read morecolor bought from Lowe's that has a no paint return policy. Being new around here, I am continually impressed with the kindnesses of local businesses and town folk! Thank you, Paul and Tedford's - now we know which hardware and supply store to go to from here on!

Just wanted to let you guys know this place is great. They have so many things. I am a Hamilton…read moreresident for over 40 years. I have seen this hardware go from one place to another, its current status is the best it's ever been. They offer incredible value and service on small gas engines. I have purchased a chainsaw, a Weedwhacker, and a blower from them, they have all been great. They are STIHL products, compared to other local small gas engine companies, this has been the best value. They recently fixed my pull start for $25. Where else can you have somebody work on your stuff for $25? I'm very grateful to have the store only a few miles from my house. They have a convenient section of common wood and other things that contractors may need locally so they do not have to go to the big box stores. On one occasion, I purchased a vacuum. And they price match the vacuum to Walmart which I thought was pretty good. Keep up the great work, We are very grateful to have you here in our neighborhood.

One of us were looking for a particular type of glass that was not available around where we live…read more We were so happy when we found out this store carry it. The staff were polite. If you ever here, don't forget to say hi to the cute resident cat, Nate.

I wanted to finally take a moment to reach out to let you know, the amazing experience, I have had…read moredealing with Kelley Bartlett during my kids bathroom remodel. From the start, (actually back in September) Kelley was attentive to the design and products, I was looking for the remodel project. I loved that she gave me choices but not too many that it would overwhelm me, at a price point that fit my project budget. Her knowledge base of many different product lines such as American Standard, Bosch, Kohler, etc.... was impressive. I would love to say, that my experience with my contractor has been as amazing as the one with Kelley. However, it has not been and I've encountered many issues that I had no idea how to handle. Each time, I reached out to Kelley and she gave me direction and contacts to help me resolve the situation. I realize, she absolutely didn't have to help me and received no monetary benefit which is a testament to her work ethics and going far above and beyond the call of duty. I absolutely, will use Kelley again in my master bathroom remodel. I have sung her praises to my friends when discussing the excellent customer service I have received from her. She is an outstanding employee who understands the meaning of exceptional customer service.

I am not sure where to begin here…read more.... I called up the store back in the summer of 2013, when I thought I was ready to go with a bathroom remodel as I had a contractor lined up. I spoke to M. Moore, a lady who has been in this industry for a long time so I would assume she knows what she is doing. After a conversation on the phone and several rapid return calls (this changed... read on) I setup a loose time to meet with her on a Saturday. I got to the showroom 20 minutes late and she informed me she had to leave in 25 minutes for a previous engagement. It is what it is. I brought in design plans from the contractor and another bath showroom to help give her an idea of what I wanted. I was very specific about a few things: (1) I love a contemporary look and wanted all of the fixtures to have the same style and preferably squared shape. (2) Even though the shower was on an outside wall I wanted full coverage of water covering the 4'x4' shower floor and 18 inch bench, within. We parted with her stating she was going to do a bit of research and emailed and called me with a few ideas a few days later. Next step was to go into the showroom to see these items in person. I went in to this showroom with the thought of leaving with expert help in designing the dream master bathroom and put a lot of faith in M. Moore as I was putting a lot of money into this bathroom and wanted it done correctly. The first thing that I selected were the faucets (Grohe) for my bathroom and deep sinks (Toto). That was easy enough. Knowing the dimensions of the shower and the configuration I was shown a SPECIFIC shower system that was also Grohe and I thought it matched up pretty nicely. I ordered that as well. At the time I was told that I needed to put a 50% deposit on special order items (this will change later on) and they would be delivered without sales tax since my address is in NH. I was also told that I could break the orders up as I needed items so that I would not have to pay for them all at once but was never told that I would incur a separate delivery charge for each time the truck came to the house. M. Moore also was willing in many cases to price match to Amazon or another authorized retailer as long as I could show her the proof (this changes later as well). I saved a ton of money going this approach. Shortly after this trip to Webb, the contractor was having issues with my tile store where he was unable to get the same measurements from one time to another. When they asked him to sign on the order form he bailed. This put my project on hold but I did have these few items on order and they would be held at the Webb warehouse until needed. After several more months I found a new contractor who had dealt with M. Moore many years prior and I understand separated from doing business with her for many of the issues I am about to detail as I ran into the same situations. The falling out started when a tub from MAXX was custom ordered and aside from MAXX having the incorrect drawings on their site on where the access panel was M. Moore never informed me that the tub came standard with only one seat of jets and that it was extra money for the other seat. When the tub came out to the house via delivery they didn't call ahead as they were supposed to and when my contractor and I opened the box and saw that only one seat had jets I was on the phone immediately with Webb. They told me it was a custom order and that it was mine. After about a week of going back and forth they agreed to collect this tub and order the replacement with the 2nd seat of jets delaying my project 6 weeks. They felt they did me a favor and from this point on M. Moore was no longer returning calls, they told me that all special order items needed to be paid in full at the time of ordering, that they are not supposed to price match to Amazon because of the overhead. They was a complete 180 degrees in their philosophy. Contacted Corporate in the midst of all of this and they were rude and actually asked me "why are you bothering us." Not the appropriate way to handle a customer but I am not buying millions worth of supplies so I am expendable. Once my items were installed we noticed damage on some of them. Webb said they were not responsible and that they would not honor the replacement of goods. I would need to reach out personally to the respective vendors. Back to the shower... The water is strong pressure but since it is a railhead it only goes 2 feet. If you remember my initial meeting with M. Moore I told her I wanted full coverage of the shower so that if you were sitting on the bench the water would hit you. They didn't take any responsibility on this matter to try and help find a solution. In closing, Webb gave me a "go away check" and left me hanging with several lingering issues. It has been months and the shower still is not correct and missing parts from boxes that Webb said were NEW but were restocked still are unresolved.

Very helpful worker helped me with figuring out the little paint chips I had to color match my…read morewalls with and also helped me with figuring out how to paint a whole room which I've never done before. Gave me all the options, showed me where things were that I had questions about, and entertained all my numerous and basic questions about painting. No complaints!

Wanted to talk to someone about Stihl products and getting my saws serviced. Waited for a while…read morebefore being "helped", only to be told they don't do repairs in house, but send them out to another Rocky's. Sorry, but I like to actually talk to the people who work on my equipment.

Service is awful. Was in the store for 20 minutes waiting my turn there was only one person out on…read morethe floor waiting on a customer and I was next. Walked around there was another salesperson in the back but he did not come out when I went back there. A third customer walks in and the other salesperson comes out and waits waited on him immediately. I indicated I was next and the response I got was oh will be with you next. Had all intentions of giving them a sale when I walked in but they lost a customer due to poor customer service. The person who cut me in the line asking a ton of questions he had no intention of making a purchase at this store because he asked for the tax-free locations in NH.

there's such a high toxicity in the paints when there doesn't need to be. 0 stars. wouldn't…read morerecommend any of their products